Jim in Toronto

The sales team who provided pricing to sign up is quite nice however once they transfer you to the scheduling department, everything changes. The Monitoring Center might seem like a great deal until you realize the additional costs they add. When you compare them to other security companies, they are sub-par. The scheduling department was not accommodating and extremely rude. We are going elsewhere. I do not recommend this company.

If you want to be stress free and avoid punitive contracts then I highly recommend you avoid Reliance Home Comfort. Their sales reps are not knowledgeable, and they’ll say anything to get the sale. After installation you’re stuck with a contract and equipment that doesn’t work the way they promised. On top of this, Reliance sent a sub-contractor to do our water softener installation. What a mess. They left salt everywhere which our three year old daughter swallowed. We are now taking them to small claims court over the significant issues and damages we’ve faced. I would highly recommend you avoid Reliance at all costs if possible.

Had two light switches replaced so they are LED compatible. Both didn’t work but the owner called us and resolved the issue to our satisfaction after leaving this review on Homestars