Snow Busters Ottawa Snow Blowing

Formerly Metro Wellington Civic
Snow Removal
Ottawa ON K2G 0B2
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HomeStars
Snow Removal
Snow Busters Ottawa Snow Blowing
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59%

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Reviews by rating (past 12 months)

Reviews for Snow Busters Ottawa Snow Blowing

Average customer rating:
7 10 (15 reviews)

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Jack Chung in Ottawa
Jack Chung in Ottawa
2 reviews Ottawa, ON
0/10

Absolutely Failure! Beware Do Not Expect Snow Removal Service Here!

My son and I had to snow shoveling our buildings, because the Snow Busters keeps failing by not turning up at all. Last Friday they fail to do one of our property then today again the same issue. This isn't a joke when the property is quiet large. I had sent email and communicated with Kat, supposedly their office manager. But it's like a joke, promising us the tractor is coming when it never turn up. Look else where, I am posting this review is just to save any other innocent consumer to having to deal with this! It's a bust in operation.. no hope.. Next seeking legal actions.. It's said because we ask to speak to the owner and no one stand up to take responsibility or to correct the issue.. (they were ok in 2012 late but comes in, this year is just a total failure..

Approximate cost of services:
$2,300.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

36 hours after storm and still now plow

I'm not expecting immediate service but this is the third time I've waited over 24 hours for them to show up. My driveway barely fits one small car and I paid an annual fee of $512. When I asked for a refund after this happened a second time mid December, they offered me $326.28 as refund and said they pro-rated their first two clears.

Day two of the snow storm and they still haven't come once. Can't get in or out of my driveway. No one answers emails or phone calls. Voice mail isn't set up. When I did finally get through they're actually annoyed that I'm asking for my driveway to be plowed in a timely manner.

Approximate cost of services:
$512.00
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Hype in Ottawa
Hype in Ottawa
0 reviews Ottawa, ON
1/10

Hit our stairs and railing, still not repaired in following september

They hit out stairs and fence, said theyd repair it in the spring. No repairs were made, they keep pushing the repair timeline and it is now September 30 of the next season. Unprofessional and uncaring of our safety for using the woobling railing.

Approximate cost of services:
$600.00
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FRIDGE REPAIR in Ottawa
FRIDGE REPAIR in Ottawa
1 review Ottawa, ON
8/10

Well Done!

After a few hiccups at the beginning of the season -- the service was excellent. Both our driveway and walkway were cleaned well -- and in a timely manner. Keep up the good work.

Approximate cost of services:
$700.00
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Private User
Private User
Private User reviews Ottawa, ON
10/10

Dependable, professional and the best communications

This is excellent value for money. The work is always excellent and most important the communication is excellent. We always know what to expect, when and if and when we need to move our vehicle for clearing. My neighbour also uses the service and every year we remark that it is money well spent.

Approximate cost of services:
$450.00
0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
8/10

good service for fair price

I am very satisfied with Snowbusters snow clearing service during the last season. Communication was excellent and service was very good. Considering Canadian winters, one cannot and should not expect perfect service. Important to me is a timely response also to the unexpected. And Snowbusters did just that. I would highly recommend them to my friends and neighbours.

Approximate cost of services:
$500.00
0 of 1 people found this review helpful.
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Yawar Khan in Ottawa
Yawar Khan in Ottawa
0 reviews Ottawa, ON
10/10

Excellent Service, Response and Communication

Snowbusters has been cleaning our property in the west end for a couple of years and we've found them very good to deal with. They respond quickly to any suggestions. They send out regular communication throughout the season which is very helpful. Overall a great experience.

Approximate cost of services:
$2,000.00
0 of 1 people found this review helpful.
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Marg in Ottawa
Marg in Ottawa
7 reviews Ottawa, ON
8/10

2017/2018 Snow Removal

This company is reliable and very good at communicating their plans, based on weather conditions. They are responsive to comments on the service provided as well as to suggestions for improvements or changes. Sometimes my car was on the street longer than I expected, waiting for a service call, but no service calls were missed.

Approximate cost of services:
$400.00
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Company Response

Thank you Marg for reviewing our services.

Have a great summer and I hope we can look after your snow removal again next winter!

Nathan

Cecilia Di Felice from Ottawa
Cecilia Di Felice from Ottawa
2 reviews Ottawa, ON
3/10

Snow removal

I hired Metro Wellington to plow my laneway and to shovel a path to my back door. They shovelled twice the whole winter and I needed to email them to get that done.
Additionally, when they said they would do a daytime plowing while our cars were gone, they didn't get to my laneway until after I got home and so the area in front of my garage rarely was cleaned properly so that I could get my garage open.

Approximate cost of services:
$680.00
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Company Response

Hello Cecelia,

Thank you for taking the time to review our services. I'm sorry that your feeling so frustrated with the experience.

I will review our gps tractor records as well as our shovelling records as each address and servicing is recorded. I will follow up with you personally in the next few weeks to get more information about what exactly was missed and will do our best to resolve the situation.

All the best,

Nathan

ballin in Ottawa
ballin in Ottawa
1 review Ottawa, ON
10/10

Snow Removal Winter 2018

Very professional, excellent communication, great quality of service. I will use this service again next year and would recommend to others.

Of note, I tried to contact many snow removal companies in December 2017 and this was the ONLY company that returned my inquiry.

Approximate cost of services:
$300.00
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Company Response

Thank you for taking the time to review our services. We do appreciate the feedback as well as your recommendations.

See you next winter!

Nathan

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Snow Busters Ottawa Snow Blowing

High end snow removal services. Excellent service, new and reliable equipment, highly trained operators and attention to detail. Individualy owned and operated. Commercial Snow Services also available. Call us for a quote! 613-729-SNOW
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