Snow Busters Ottawa Snow Blowing

My son and I had to snow shoveling our buildings, because the Snow Busters keeps failing by not turning up at all. Last Friday they fail to do one of our property then today again the same issue. This isn't a joke when the property is quiet large. I had sent email and communicated with Kat, supposedly their office manager. But it's like a joke, promising us the tractor is coming when it never turn up. Look else where, I am posting this review is just to save any other innocent consumer to having to deal with this! It's a bust in operation.. no hope.. Next seeking legal actions.. It's said because we ask to speak to the owner and no one stand up to take responsibility or to correct the issue.. (they were ok in 2012 late but comes in, this year is just a total failure..