Home Appliance Care Inc

The technician (Johnnie) was very pleasant knew what he was doing and identified the oven problem quickly. New parts ordered! Well done!

The first thing was that the service call was booked within a day and the service technician showed up the next day, that was quick. When the service technician, Luc arrived, he saw that I was wearing a mask, so he put on his mask before entering the house.

Once inside the house he went straight to work. Opened up our Microwave oven and identified the issue almost immediately. When Luc left our house we had a working microwave oven, again.

That great service!

Thanks,

The original repair left us worse off, as a loud buzzing coming from the appliance could be heard as soon as the new part was put in, (think corona discharge-like sound). After asking the technician if he could stay to revert it back to the old part, which was buzz-free, he told us to call the office and see if this would be possible, which we did. We asked the customer service rep if the technician's next call could be pushed back and whether he could stay to revert the part back. The entire conversation escalated quickly and unnecessarily. We followed the tech's advice to call and see if his next service call could be pushed back, or if he could have authorization to stay. Instead, we were spoken to rudely, and were put on the defensive for having our words misinterpreted. They offered to have the technician back the next day to make the repair and swap the old part in which we appreciated.

That same day, we were told that a new part would be ordered for us. This was never done, in fact our file was closed that day as Home Appliance Care no longer wanted to service our address. Of course we were never notified of this, and only found out weeks later, while waiting for a phone call that never happened. When I did call Home Appliance Care weeks later, I was told that it was GE who requested for our file to be permanently closed, when in fact it was Home Appliance Care that did.

As customers, all we wanted was to have our appliance fixed, but the entire process was draining, and our appliance never did get fixed.

The bake element on our Dacor wall oven stopped working just before Christmas leaving us in the lurch suddenly. I contacted Home Appliance Care Gloucester and received courteous and prompt help to diagnose the problem. Their technician, Minh, was knowledgeable and efficient in diagnosing the problem as a burnt bake relay in the control board.
Unfortunately neither he nor I was able to locate a replacement board from the manufacturer (Samsung has bought Dacor and don’t seem interested in providing replacement parts for older ovens) or on the internet.
I was able to locate a great local electronic repair shop (Auto Gadgets Electronic Repair) and Minh returned to remove the board, help me label all of the wiring harness connections and instruct me on how to replace the board. Auto Gadgets fixed the board for $70 and I replaced it today with 100% success!
All in all, I spent just over $400 to fix the problem when a replacement oven would have cost well over $5,000 so I am a very happy customer of Home Appliance Care and Minh in particular. I would recommend them any time based on my experience.

After some slightly unsatisfactory service and a conversation with Head Office, the company made amends to a prior concern and earned back my business. I'm happy with the outcome and look forward to their help the next time an appliance breaks. Great customer service.

I have owned my new Bosch Washer and Dryer for 10 months now and had an issue with my Washer recently. I called Bosch as directed in my manual, who then works with Home Appliance Care Inc. to actual make the home visits for the repair. I was called within 24 hours to set up the appointment and I found the staff to be very professional, accommodating and friendly. Shout out to the service technician (Moe), who really went above and beyond and took the time to explain the issue to me. THANK YOU all very much for an extremely pleasant experience. Washer works great now. :) Corinne

Home Applince Care was imposed as a third party from LG. First appointment was inconclusive despite their assurances that my fridge was fixed. My second appointment came one week later with the wrong parts. Not even capable to order the correct parts from the manufacturer. I started my third week with uncleared timeline for this never ending process. I am very disappointed and I strongly recommend clients to avoid using them if they can. They are unreliable to say the least!

Our Dacor cooktop has required a few appointments from Home Appliance Care through the years. We have been reassured by the careful and obviously competent service we have received. We have found this company to be honorable, truly at service of the client. nous recommandons cette entreprise avec confiance. De plus, un technicien sera chez vous dans un délai très raisonnable.

More than a month ago I managed to short out the power board on my Fisher Paykel wall oven and Home Appliance Care dispatched a technician promptly who diagnosed problem. That is where everything stopped. After being assured that the needed replacement part was available and they would call us promptly to set up time for the final repair nothing happened. After a week I called only to be told the part had not yet arrived but that they would call when it did. Follow up calls every three or four days elicited the same response. Finally after three weeks and my request to speak to a manager, someone looked into the problem and found that the delivery of the original part had gone missing and it needed to be back ordered. A week after that when I called for update, the woman I spoke to said she would cancel the order and move it to another supplier who would be asked to rush the delivery directly to the technician. Today I am told the delivery will be made to the technician's home but he won't be available to do the repair until Tuesday of next week. I conclude Home Appliance Care has absolutely no system for follow up and little concern for their clients. I will take my business elsewhere in future.

I am so impressed with this company, I asked for a service call this afternoon, had an appointment for Friday then I received a call from the office that a representative by the name of Ray could come today. The gentleman was here in less than an hour, he came in the house, located the problem, had the part in his truck and the part was replaced and the fridge was in working order very quickly. I would gladly recommend this company, whom I had received the recommendation from my family to call them. I have dealt with a number of companies over the years and truly have never had such efficient service. Thank you Home Appliance Care.