The bake element on our Dacor wall oven stopped working just before Christmas leaving us in the lurch suddenly. I contacted Home Appliance Care Gloucester and received courteous and prompt help to diagnose the problem. Their technician, Minh, was knowledgeable and efficient in diagnosing the problem as a burnt bake relay in the control board.
Unfortunately neither he nor I was able to locate a replacement board from the manufacturer (Samsung has bought Dacor and don’t seem interested in providing replacement parts for older ovens) or on the internet.
I was able to locate a great local electronic repair shop (Auto Gadgets Electronic Repair) and Minh returned to remove the board, help me label all of the wiring harness connections and instruct me on how to replace the board. Auto Gadgets fixed the board for $70 and I replaced it today with 100% success!
All in all, I spent just over $400 to fix the problem when a replacement oven would have cost well over $5,000 so I am a very happy customer of Home Appliance Care and Minh in particular. I would recommend them any time based on my experience.
- Approximate cost of services:
- $350.00