Martino HVAC

Heating & Air Conditioning
16 - 150 Connie Crescent Vaughan ON L4K 1L7
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 6 timesBest of 2019winner 6 times
Giving Back Award winnerGiving Back Awardwinner

Reviews for Martino HVAC

Average customer rating:
9.7 10 (207 reviews)

Sort by

benny in Mississauga
benny in Mississauga
2 reviews Vaughan, ON
10/10

Home Renovation

After working on a home renovation, I had a pleasure working with the Martino group. They had installed a new furnace, the installer was more helpful and was able to answer all my questions. I would recommend this company to everyone!

Was this review helpful?
Company Response

Thank you Benny for choosing to do business with Martino! Our goal is to help you and provide exceptional service and installation. Enjoy your new furnace and thank you in advance for recommending our company!

Private User
Private User
Private User reviews Toronto, ON
2/10

HVAC Maintainence Plan

I took their plan last year , and this year about 15 days back I received a call for renewal, and the executive explicitly stated that we will schedule you for tune up activity as it is due for the plan you have taken from us , and asked me about renewal to which I said I dont wish to renew and the executive scheduled the appointment for the tune up for which I had already paid. On the day of the appointment I receive a call that you will be charged as you are not renewing the plan and I tried to explain to this executive that the appointment was scheduled based on annual tune up activity and I found it rude when she said I dont know whom you spoke to but thats not the case, I am sure it was visible at their end who scheduled my appointment. I declined to accept the plan and now my tune up is up for toss.

Was this review helpful?
Company Response

Hello, I'm sorry to hear you had a bad experience with our company. Please email me at jeffm@martinohvac.com or call 1-800-465-5700 and ask to speak with Jeff or Sunny so we can sort this out. Thank you.

Sincerely,

Jeff Martino

alan b from Toronto
alan b from Toronto
4 reviews Toronto, ON
10/10

fast, effective service

the pilot light on my tenants' furnace had gone out twice friday morning and the temperature was dropping. i was worried about not being able to get someone in to look the furnace before the weekend. martino sent their technician kyle over within a couple hours. he immediately assessed it as being a fairly minor problem (faulty ignitor) and not something major. the problem was fixed in minutes. kyle was very friendly and took the time to discuss my furnace and share some helpful tips. i definitely recommend martino HVAC.

Was this review helpful?
Company Response

Thank you for your review Alan. We are glad to hear you were happy with our service, notably Kyle's Service. We look forward to serving you in the future.

KJohansen
KJohansen
7 reviews Toronto, ON
10/10

Central Humidifier Installation

Old renovated house gets extremely dry in winter. Reached out to have central humidifier installed - had an appraisal, quote, and full install within a week! Arranging everything with Adam was incredibly responsive and easy, and the crew (Kyle and Colin) were exceptional. Fast and organized, very clean job site, and super friendly with my dog and toddler son. Kyle gave a full tutorial and orientation to the unit, and service was excellent start to finish! Will likely need a new furnace in the next 5 years or so - will be hiring Martino HVAC for that and any other future HVAC jobs without hesitation.

Was this review helpful?
Company Response

Thank you Mr Johansen for your review! We are glad to hear you were happy with your new humidifier and that your experience with us is one worth recommending. Enjoy your humidifier and we look forward to working with you again in the future.

Private User
Private User
Private User reviews Vaughan, ON
10/10

New A/C Install

New Air Conditioner Install - Service was great from sales to install. Sales department help determine the correct unit for my house. Installers were knowledgeable, courteous and tidy. I would recommend Martino HVAC to others.

Was this review helpful?
Company Response

Thank you for your review! We are glad that you were happy with your air conditioner installation. Enjoy the system and thank you in advance for recommending others.

We have a referral program where we will send you a cheque for $100 as a thank you for any referrals that have a furnace/AC installed.

Alannah F.
Alannah F.
5 reviews Toronto, ON
10/10

Amazing Company and Service

I contacted Dave's Ducts who put me in touch with Martino HVAC, and I have to say, these are some of the nicest, most prompt and honest folks I have ever hired. They responded to my request online and over the phone immediately, were kind on the phone and offered same-day service on two occassions, and finished the work quickly. Dan got our furnace working in minutes and was a joy to talk to. I will definitely be contacting them in the future for all of my heating/cooling needs. Thank you!

Was this review helpful?
Company Response

Thank you Alannah for taking the time to review us on Homestars! We are glad to hear you are happy with our service and looking forward to helping you again in the future. Thank you for choosing Martino HVAC as your heating and cooling provider.

Levto
Levto
27 reviews Toronto, ON
9/10

Heating and AC unit combo installed

I hired Martino because of the reviews, and the fact that the quote was all inclusive. A last-minute Daikin rebate brought the quote on par with competitors.

The salesperson, JP, however, did not know the products and installation as well as the other companies who quoted the job.

The whole process took four separate visits to my home, which is totally unnecessary when the right people show up when they should.

Communication was weak after I signed the “contract”, with texts and calls left unanswered. There has been zero follow up on warranty, servicing or assistance.

The best part of the job was the installers Todd and Emmet, who worked hard and efficiently, for eight consecutive hours. I’m very happy with their work.

I would recommend hiring Martino with a few tweaks.

Was this review helpful?
Company Response

Thank you for taking the time to provide us with a review about your experience.

We appreciate the feedback and will work with our team to ensure timely follow up and equipment sales knowledge.

We are glad to hear that you were happy with the installation and look forward to serving you in the future.

Thank you.

Bill Colucci in Richmond hill
Bill Colucci in Richmond hill
3 reviews Richmond Hill, ON
10/10

Recommended

We have used the services of Martino's in the past and were highly satisfied. When our air conditioning broke on a Saturday morning in the heat of the summer, we didn't hesitate to call Martino's. The serviceman arrived by noon and advised us that the ac was beyond repair. By Monday night, the sales rep had come over and we signed to replace both the ac and the furnace. Our service was quickly scheduled and within a couple of days, we thankfully had ac again. We highly recommend Martino's - they are our contractor of choice. They provide excellent customer service and their servicemen are very knowledgeable . Call them if you require HVAC - you won't be dissapointed.

Was this review helpful?
Company Response

Thank you Bill for your kind words! We are glad that you were happy with your experience with us. We look forward to working with you again in the future.

Rose & Frank in Brampton
Rose & Frank in Brampton
1 review Brampton, ON
10/10

New furnace, air conditioner and gas fireplace

We moved into a 22 year old home with original units. Martino HVAC installed new furnace, air conditioner to a new location and added a new fireplace and gas line. Everything was done in 2 days. The guys did an amazing job. Everyone was very courteous, professional, clean and efficient! We are very satisfied with all our new units, the service and installation. We highly recommend them.

Was this review helpful?
Company Response

Thank you for your review Rose and Frank! We are glad that you are happy with your experience with us. Thank you in advance for recommending others. We will provide you a thank you bonus for anyone that installs a new system with us that you refer. We look forward to serving you again in the future.

lynda.irwin
lynda.irwin
1 review Innisfil, ON
10/10

Central Air

From our first contact with sales rep Adam Saunders to the install by Brent and Tom just 4 days later, we were and are very pleased with everything!! Our house is nice and cool, the unit is quiet ...couldn’t be happier. Thank you Martino HVAC!!

Was this review helpful?
Company Response

Thank you Lynda for your review! We are glad to hear you were happy with your experience with us installing your new air conditioner. Enjoy the cooling, especially on this hot summer!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Martino HVAC

Martino HVAC is a family owned company that supplies and installs residential HVAC equipment for new homes and retrofit applications. Martino HVAC have been in business since 1987 and our company has installed approximately 70,000 furnaces and air conditioners all across Ontario. As a testament to our culture and working environment, many of our employees have been with us since inception. Our dedicated staff has grown from 12 to over 52 employees in the last 25 years, with a recent expansion to the city of Ottawa. We are now serving customers in the Greater Toronto Area and the Ottawa Region.

Servicing:
_______________________________________

VAUGHAN LOCATION

150 Connie Crescent

Vaughan, Ontario

L4K 1L9
_______________________________________

STIRLING LOCATION

400 West Front Street Building 5

Stirling, Ontario

L0K 3E0

Check us out here as well:
https://www.facebook.com/MartinoContractors/
https://twitter.com/martinohvac

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Air Conditioning, HVAC, Furnaces, Humidifiers, Thermostats, Ventilation, Filtration
SERVICES
HVAC Services
BRANDS
Rinnai, Daikin, Goodman, Napoleon
SPECIALITIES
HVAC design, service, and installations
WEBSITE
http://www.martinohvac.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
60
PAYMENT METHOD
Cash, Cheque, Credit Card (MasterCard or VISA) Financing Available
MEMBERSHIPS
BILD, Renomark, HRAI, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Kindly refer to our website for more insight.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.