Mersey Heating And Air Conditioning

Formerly Mersey Service Experts
Heating & Air Conditioning
1662 Middland Avenue ON M1E 3W1
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Mersey Heating And Air Conditioning
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93%

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Reviews by rating (past 12 months)
Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Mersey Heating And Air Conditioning

Average customer rating:
9.4 10 (693 reviews)

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Mark B.
Mark B.
15 reviews Toronto, ON
10/10

Furnace Maintenance

Mersey gave my furnace its first tune-up in 4 years. Emmanuel noticed that the furnace was running on one stage only, and adjusted it so it was in two-stage mode. A great job overall. Recommended.

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Company Response

We appreciate the positive review for our technician Emmanuel and recommending Mersey Heating to the community....Thank you so much Mark!

Raymond Mendoza from Toronto
Raymond Mendoza from Toronto
1 review Toronto, ON
3/10

Insensitive customer service on a problematic A/C

The service people were nice, but the company customer service let me down. In 2014, Mersey botched the installation and had to redo the entire thing. It was quite inconvenient, but that's not the reason necessarily for the rating. Their customer service from a supervisor, Tania, was cold and in-compassionate during these covid-19 times.

I was away most of 2019 summer and there was a gap in the annual maintenance by about 16 months. After only 6 years, the maintenance person took out the capacitor, which was supposed to last 20 years and it was malfunctioning. An electrical clip was broken. Since I missed that 12 months of service, I lost the labour part of the warranty.

There's clearly something lemon-y about my A/C. What I find unreasonable is that she wanted to charge me full price for the tuneup and the capacitor installation which the service person had to put back in anyways. Tania was cold and unwilling to negotiate. It felt tone deaf during these times and this behaviour made Mersey lose me as a customer.

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Company Response

I am very sorry Raymond that you did not have a positive experience with us. It is unfortunate that we were not able to agree on a reasonable solution.

Renee from Toronto
Renee from Toronto
2 reviews Toronto, ON
10/10

Complete satisfaction

We've used Mersey twice now. First to install ductless air conditioning, which they did quickly and cleanly, with high-quality products. And now, our furnace died over the holidays, so we gave them a call again. The repair guy came quickly, and when he found the furnace was beyond repair, they had a sales guy there within hours. He helped us choose the right model for us, and it was installed the next day. The installers worked nonstop to get the new equipment up and running. We were toasty warm in no time.

Everyone involved was professional and courteous, and didn't leave a trace behind. I won't hesitate to call them if I need more services in the future.

0 of 1 people found this review helpful.
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Company Response

Thank you so much Renee for taking the time to share this positive post. I'm glad you are happy with your investment. We look forward to working with you again.

Luisa in Toronto
Luisa in Toronto
0 reviews Toronto, ON
10/10

furnace & AC

Throughout the years Mersey has provided us with reliable maintenance for our furnace and AC system. Their staff, in the office and in our home, has always been very professional: courteous, effective, thorough, clear, and patient. We just replaced our old system with a new one and Brendon was our advisor; he surpassed any expectations, as he not only matched those qualities, but was also very supportive and incredibly generous with his time – always positive and with a smile – and was instrumental in arranging a happy conclusion when an unforeseen financial issue with the Costco credit card arose. Thank you very much, Brendon!

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Company Response

Thank you Luisa for taking time to to leave this amazing review for our home comfort advisor Brendon. Hearing that Brendon "Surpassed any expectations" is about the best review possible. I'll be sure to pass on your kind words!

Private User
Private User
Private User reviews Toronto, ON
9/10

maintenance completed

Had my 2019 maintenance done and Cory was very professional with his work. Explained everything to me of what was done. He also answered my questions re your maintenance plan.

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Company Response

We appreciate you taking time to leave our technician Cory this positive review!

JPags
JPags
0 reviews Pickering, ON
10/10

Needed my furnace fixed

Needed my furnace among other appliances inspected and the tech Cory did an outstanding job. He fixed and cleaned the furnace and was super polite. Another successful visit from Mersey. Great work, great guy, great company.

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Company Response

Thank you for posting this terrific review for our technician Cory and Mersey Heating!I'm happy to hear it was another positive experience with us!

Alex in San Francisco
Alex in San Francisco
1 review Toronto, ON
10/10

Annual inspection

Excellent customer service from Cory for annual inspection of furnace. Friendly and efficient service included in annual service plan. They called first to ask if they could come before scheduled time as previous call ended early. Work was completed in a timely fashion.

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Company Response

Thank you Alex for the awesome review for our technician Cory! I'm happy to hear you had a positive experience with us!

Private User
Private User
Private User reviews Toronto, ON
10/10

Duct cleaning

Very happy with duct cleaning services of Cory and Rishi today. Learned many things that I hadn't been aware of along with explanations of why and how. They were on time, worked very well together and were eager to maximize my knowledge of how things worked and how best to keep everything humming for the winter and beyond.

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Company Response

I'm happy to hear you are all set for winter now! Thank you for taking time to post this positive review for Mersey!

Dave W in Scarborough
Dave W in Scarborough
6 reviews Toronto, ON
10/10

Mersey Heating Service the best

I have used Mersey Heating and Air Conditioning since 1987.

Over the years I have had numerous service people from all trades work in the house . . . none better than George who in my estimation is THE BEST I have ever had for any kind of service.

He is a true professional, friendly and dedicated to his work and does a first class job looking after my furnace.

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Company Response

Thank you Dave for trusting is Mersey heating for over 30 years! I don't think I've seen a nicer review left for one of our technicians as this one for Emmanuel George! I'll make sure he gets the credit deserved!

Wayne Earle from Toronto
Wayne Earle from Toronto
2 reviews Toronto, ON
10/10

Excellent Service

We have been using Mersey for around 30 years and every Technician has been excellent. Today we had Cory Latino for our annual heating check up. Cory was thorough and conscientious. He made sure we new how our older furnace was working and explained everything he had done. Excellent Service! Thanks Cory!

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Company Response

Thank you so much Wayne for trusting in Mersey for over 30 years. It's wonderful to hear that you've consistently received "Excellent Service". We appreciate and value your feedback on our technician Cory and the services he provided.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mersey Heating And Air Conditioning

It’s the Right Time to call Mersey Heating & Air Conditioning!

We've changed our look, but not our commitment to you. Mersey Heating & Air Conditioning Heating and Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for years. Rest assured, we will continue our personalized customer service and honour all of our service plans, guarantees and warranties. We look forward to serving you and your home comfort systems.

CATEGORIES
Heating & Air Conditioning
SERVICES
Fix all makes and models of residential furnaces and air conditioners. Installation of furnaces and air conditioners Installation of indoor air quality products including HRV, humidifier, HEPA filters, UV light, Provide free in home assessment
BRANDS
Premium LENNOX DEALER
WEBSITE
https://www.merseyheating.ca
YEAR ESTABLISHED
1971
NUMBER OF EMPLOYEES
30
RETURN POLICY
100% customer satisfaction guarantee
PAYMENT METHOD
check,cash,visa,MasterCard,amex,discovery
LICENSES
Gas license, Refrigeration license
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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