Imperial Energy

We had a new gas furnace and electric heat pump installed in March 2023. The install was not as straightforward as the installers had expected. They spent longer than anticipated and left us to clean up and patch holes in several walls and replace the wood decking that was cut and removed. They only responded to our concerns after posting a negative review. When they finally sent someone, the rep was friendly and helpful.

Imperial Energy installed our whole HVAC system back in 2014. Every season after the install, we would have trouble with the AC part. The lines would freeze and the system would stop working. Imperial Energy have been coming out to try and fix this issue for the past 8 years. This year they wanted to charge me $230 to come out. I told them this is an on going issue that you haven't resolved and told them that I am not paying them $230 for them to come out every year. Haven't heard from them since. Thank goodness, because I call another company, IKAD, who came right away and found the issue in the condenser, and only 1 year left of warranty.
I would not recommend Imperial Energy for anything to do with HVAC. The kids they send destroy things and are not good or trained.

I decided to hire Imperial Energy based on the great reviews they had online and they did not disappoint. Everyone I dealt with (from first meeting to install and follow-up) had the best interest of the customer at heart. They take the time to explain how the systems work if you have any questions, and their prices are very competitive. I would absolutely recommend Imperial Energy if you are in the market for new HVAC equipment or simply need a repair on your current equipment.

From start to finish, an amazing experience. They were flexible with my schedule (even came on the weekend). The technicians were so professional and nice. When I had a question about something, they had no problem taking the time to explain everything to me. And they cleaned up everything. Put items back and even vacuumed up the area. I am very happy!

After rebates I think we paid about 7k with taxes in. Bruce has been stellar pretty patient in answering all my questions as I can be very inquisitive so thank you Bruce. I have to say I got the bang for the buck system and after a year and a half it's working wonderfully.

Imperial Energy was my second quote. Mike offered me with a superior unit at a very much better price. Skillful installation followed without complications. We are completely satisfied, well done.

Thanks

Dave F

Thank-you Bruce and Travis for all your hard work and getting it installed for us quickly. You both were knowledgeable, friendly, and took your time explaining everything to us. The workers that came to install were here for such a long time as we had such an old furnace for them to replace, but never complained and left got the job done with smiling faces. They were clean and efficient and ensured everything was just right for us. We are so pleased that we went with your service.

Thanks again.

The process and all the benefits of installing new heating and cooling system was completely explained. The job was executed very professionally. I would highly recommend Imperial Energy to all 4725 Sheppard ave residents.

After having some work done on the house we had to replace our central air. Bruce and Travis were awesome to deal with and worked with us on both pricing and scheduling (around our ever changing dates). Our unit was installed by a great friendly crew. Imperial Energy was professional from beginning to end and they leave you with the impression they stand behind their work and are there for anything you need.

Very professional, great product, fair price, response time start to finish was fantastic.
Sales person (Ken) was very knowledgeable and made sure my needs were attended to as quickly as possible.