Imperial Energy

Heating & Air Conditioning
ON L3R 1B7
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82%

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Reviews for Imperial Energy

Average customer rating:
9.6 10 (49 reviews)

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John Wiz
John Wiz
3 reviews Oakville, ON
1/10

AC Issue

Imperial Energy installed our whole HVAC system back in 2014. Every season after the install, we would have trouble with the AC part. The lines would freeze and the system would stop working. Imperial Energy have been coming out to try and fix this issue for the past 8 years. This year they wanted to charge me $230 to come out. I told them this is an on going issue that you haven't resolved and told them that I am not paying them $230 for them to come out every year. Haven't heard from them since. Thank goodness, because I call another company, IKAD, who came right away and found the issue in the condenser, and only 1 year left of warranty.
I would not recommend Imperial Energy for anything to do with HVAC. The kids they send destroy things and are not good or trained.

Approximate cost of services:
$12,000.00
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Company Response

The York product installed in 2014 had a few parts failure issues over the course of 8 years, all have been repaired at no charge for this client.
Non of the repairs were related to our installation and were part failures over the life of the system.
The client was advised at the time of canceling their protection plan (Jan 2022) that they will no longer be covered for the labour component of any future repairs but have proceeded with the cancellation. Unfortunately, their system required a repair 8 months later and they expected us to provide them with a service at no charge.
Unfortunately if the client does not have a valid protection plan or an active insurance policy there isn't any way of providing them with free repairs under a cancelled policy. Considering that this is a general practice in the insurance industry and the customer was advised on multiple occasions of the importance of maintaining their coverage, we find this review unfair and misleading to others.

Etienne in Toronto
Etienne in Toronto
10 reviews Toronto, ON
10/10

New High Velocity Furnace and AC unit

I decided to hire Imperial Energy based on the great reviews they had online and they did not disappoint. Everyone I dealt with (from first meeting to install and follow-up) had the best interest of the customer at heart. They take the time to explain how the systems work if you have any questions, and their prices are very competitive. I would absolutely recommend Imperial Energy if you are in the market for new HVAC equipment or simply need a repair on your current equipment.

Approximate cost of services:
$8,200.00
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Company Response

Thanks for your great review. We appreciate your business very much and look forward in serving you in future.

Natalie in Toronto
Natalie in Toronto
0 reviews Oakville, ON
10/10

Heat pump replacement

From start to finish, an amazing experience. They were flexible with my schedule (even came on the weekend). The technicians were so professional and nice. When I had a question about something, they had no problem taking the time to explain everything to me. And they cleaned up everything. Put items back and even vacuumed up the area. I am very happy!

Approximate cost of services:
$5,000.00
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Company Response

Thank you Natalie for your review. We appreciate your business and look forward in serving your needs in future.

Private User
Private User
Private User reviews Ajax, ON
10/10

Furnace and ac

After rebates I think we paid about 7k with taxes in. Bruce has been stellar pretty patient in answering all my questions as I can be very inquisitive so thank you Bruce. I have to say I got the bang for the buck system and after a year and a half it's working wonderfully.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for your review. We appreciate your business and look forward to serve your needs in future.

Private User
Private User
Private User reviews Ajax, ON
10/10

Furnace replacement

Imperial Energy was my second quote. Mike offered me with a superior unit at a very much better price. Skillful installation followed without complications. We are completely satisfied, well done.

Thanks

Dave F

Approximate cost of services:
$4,200.00
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Company Response

Thanks Dave for your review. We are glad that we have been able to live up to your expectations.
We appreciate your business and look forward to your referrals.

Lori in Toronto
Lori in Toronto
1 review Toronto, ON
10/10

New A/C + Furnace

Thank-you Bruce and Travis for all your hard work and getting it installed for us quickly. You both were knowledgeable, friendly, and took your time explaining everything to us. The workers that came to install were here for such a long time as we had such an old furnace for them to replace, but never complained and left got the job done with smiling faces. They were clean and efficient and ensured everything was just right for us. We are so pleased that we went with your service.

Thanks again.

Approximate cost of services:
$7,000.00
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Company Response

Thanks Lori for your support. We appreciate your business and look forward in serving your needs in future.

Private User
Private User
Private User reviews Ajax, ON
10/10

Professionally Completed Job

The process and all the benefits of installing new heating and cooling system was completely explained. The job was executed very professionally. I would highly recommend Imperial Energy to all 4725 Sheppard ave residents.

Approximate cost of services:
$10,900.00
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Company Response

Education is a big part of being able to make an informed decision. We try our best to help our clients understand the expectations and follow it up with professional work. Thank you for acknowledging our efforts.

Stu from Toronto
Stu from Toronto
5 reviews Markham, ON
10/10

New Central AirCon

After having some work done on the house we had to replace our central air. Bruce and Travis were awesome to deal with and worked with us on both pricing and scheduling (around our ever changing dates). Our unit was installed by a great friendly crew. Imperial Energy was professional from beginning to end and they leave you with the impression they stand behind their work and are there for anything you need.

Approximate cost of services:
$2,500.00
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Company Response

Our intention is to provide comfort and that requires a collaboration of professionalism. It certainly seems that we met our standards here. Thank You Stu

9665ellis
9665ellis
1 review Barrie, ON
10/10

Furnace

Very professional, great product, fair price, response time start to finish was fantastic.
Sales person (Ken) was very knowledgeable and made sure my needs were attended to as quickly as possible.

Approximate cost of services:
$3,550.00
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Company Response

We never get tired of hearing that we are doing a great job out there. Thanks so much for your kind words. It was a pleasure working for you.

Rojin in Toronto
Rojin in Toronto
4 reviews Markham, ON
10/10

Very Reliable and honest

My furnace broke down early December and they came by and fixed it right away. It was a slightly difficult job because of limited space and old house construction but they worked at it hard without complaining and didn't charge me anything extra. Very helpful and informative. Great company to hire!

Approximate cost of services:
$80.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Imperial Energy

For over a decade Imperial Energy has been providing heating and cooling solutions to residential and commercial customers across the Greater Toronto Area. We offer a wide array of HVAC products and services along with professional Mechanical Engineering from our in-house certified Professional Engineers. We know that a reputation for ...
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