Laird & Son Heating & Air Conditioning

Heating & Air Conditioning
Toronto ON M1V 5C8
Write a Review
Write a Review

HomeStars
Heating & Air Conditioning
Laird & Son Heating & Air Conditioning
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Laird & Son Heating & Air Conditioning

Average customer rating:
8.9 10 (268 reviews)

Sort by

Chris B.
Chris B.
10 reviews Toronto, ON
10/10

Annual Service on boiler

Sean did a brilliant job on my annual service. And explained everything done and things to watch out for in the future.
I could not be happier. 5* rating ! These guys are the best.

Approximate cost of services:
$200.00
Was this review helpful?
bryan
bryan
1 review Toronto, ON
10/10

Heat pump install, furnace replace

Installed heat pump and iComfort thermostat, as well as replaced furnace. Work was well done and the house was left surprisingly clean.

Approximate cost of services:
$17,000.00
Was this review helpful?
Company Response

Bryan, thanks so much for the excellent review!

BucK from Toronto
BucK from Toronto
8 reviews Toronto, ON
10/10

First Service call on our Ductless A/C

Laird & Son installed a new ductless A/C system in our century old Toronto home in July of 2022. This year was the first service call on our new system needed to maintain our 10 year parts and labour warranty. The service rep arrived on time, was courteous, and meticulous in inspecting and servicing both outdoor units and four indoor units. As our system was new, and I had periodically cleaned the filters indoors, there was not much cleaning required. The procedure took about an hour. During the call our technician emphasized the impotence of regular filter cleaning (a 5 minute procedure per indoor unit) and offered tips and operation suggestions that were very helpful. My only concern was that we thought the pricing was a bit steep. An annual service call is required to validate the warranty.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Buck, thanks for great review we will pass this onto the tech. In regards to the annual service the cost gives you unlimited repairs on any breakdowns, it is not just to validate warranty, great peace of mind for 10 years !

Have a fantastic summer!

glizell east  york
glizell east york
8 reviews Toronto, ON
10/10

Just the best

Laird and Sons are wonderful. I cancelled my Enbridge contract after having Laird and Sons put in a new furnace, a very difficult install and they did a great job. Wonderful staff, very responsive. No pushy sales tactics, just excellent customer service.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Glizell,

We are super appreciative of the kind words . We always strive to be an old school kind of company that delivers what is needed , and let the customer make the decisions ! Thanks again have a lovely summer

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace troubleshoot and repair

Furnace would keep cycling off. Called Laird and Sons in the morning and had a service tech there before 3:00pm.
Very knowledgable repair person named Adam. Would seek his services again. Furnace is working perfectly.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thank you so much for taking the time to leave a review about your experience with Laird & Son Heating & Air Conditioning. We appreciate your business!

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace repair

The service was excellent - scheduled same day, arrived on schedule and fixed the problem promptly. Both the office staff and the technician (Brian) were helpful, friendly and efficient. This is my second time using this company - my first experience was just as good.

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Big thanks to you for your review and for letting us know about the great experience with staff. We appreciate your business !

Kevin in Toronto
Kevin in Toronto
0 reviews Toronto, ON
10/10

Excellent service for all my heating and cooling needs

I have been dealing with Laird and Sons for 3 years now. They provide annual servicing for my boiler and mini split AC's. My NTI boiler (which was not installed by them) has been having issues and twice they were able to have nti provide parts at no cost to me, they could have easily not bothered and I felt they went above and beyond.

All their service technicians are knowledgeable, kind and respectful! It's always a pleasure to deal with them and I can't recommend them enough.

Approximate cost of services:
$250.00
Was this review helpful?
Company Response

Thank you so much for taking the time to leave a review about your experience with Laird & Son Heating & Air Conditioning. We appreciate your business!

Private User
Private User
Private User reviews Toronto, ON
8/10

Product and after sales service

The company replaced our furnace in 2016 and had been doing the annual maintenance. The annual maintenance is done efficiently and keeps the furnace in good condition.

Approximate cost of services:
$170.00
Was this review helpful?
Company Response

Thanks for the review we really appreciate you taking the time to write it up.

Private User
Private User
Private User reviews Whitby, ON
10/10

Outstanding Expertise, Knowlege and Service--Matt and Rick were very professional

When Matt and Rick completed our annual furnace cleaning, their attention to detail was extraordinary! With phenomenal skill and expertise, they were able to successfully service our furnace. Matt and Rick's high level of professionalism was shown by their determination to solve all the issues and they would not finish the service call until the furnace was running at 100% capacity.

Matt and Rick are an extraordinary team! As the frontline representatives of your company, you are so fortunate to have Matt and Rick, two very talented and skilled professionals, in your employ!

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thanks so much for the wonderful compliment. Matt and Rick are one of a kind actually and there isn't many oil guys like them in the city anymore . We appreciate your business !

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Laird & Son Heating & Air Conditioning

Heating & Air Conditioning, Furnace Toronto

HOME COMFORT SINCE 1948
Family owned and operated for over 60 years, Laird & Son has stayed true to its founding principle: making sure that every customer is completely satisfied with our heating and air conditioning services.

"Laird & Son has always been 100% dedicated to customer service with trained and qualified service representatives,high quality products and proven incentives. As a third generation owner, it is my commitment to continue this tradition of product and service excellence."
Neil Laird, President, Owner

CATEGORIES
Heating & Air Conditioning and Solar Water Heating
SERVICES
Heating and Air Conditioning, sales and installation
YEAR ESTABLISHED
1948
NUMBER OF EMPLOYEES
20
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Cheque, Credit Card
LICENSES
Gas and Air conditioning
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.