My boiler died during died during the height of winter, and left my family without heat or hot water. My cousin, who had previous dealings with Imperial Energy, strongly recommended them as the contractor of choice. I heeded his advice and called them.
Imperial treated my emergency situation as it was - an emergency. The same day, they requested I send them pictures of the boiler room so they can begin their planning. Early the next day a technician came to my home and took several measurements of the boiler room. The following day, the crew arrived and had the new combi unit installed. In just over 48 hours after making the initial phone call, I once again had heat in my home and my emergency was resolved.
Several aspects of Imperial certainly stood out, and left a lasting impression:
1) Their prompt response to my situation - It was a priority to me, and with their sense of urgency, it made me feel like it was a similar priority to them
2) Informative - They provided me with several solutions, as well as flexibility for financing these solutions.
3) Committed - They committed to their word of completing the installation on the same day the crew arrived. The crew arrived around 11am and estimated a 6-hour job. They ran into some obstacles, but instead of returning the next day to finish up, the crew worked until nearly 1am to get the job done for us! AMAZING.
I am so grateful Imperial Energy was referred to me. Because of this company, a frustrating emergency situation was handled very promptly and professionally.
Without a doubt, I would work with Imperial Energy for any future work or consultation.