Imperial Energy

Heating & Air Conditioning
287 Idema Rd L3R 1B7 ON L3R 1B7
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Imperial Energy

Average customer rating:
9.6 10 (49 reviews)

Sort by

Tricia in Toronto
Tricia in Toronto
4 reviews Brampton, ON
10/10

Furnace repair

I called the company in the evening after closing time and received a response right away. The guys were at my house the next morning. They were very pleasant and we're genuinely concerned. They were not there to sell me a product but advised me on my options.
I was able to have my concerns addressed and my issue was resolved before 24 hours of contacting them.
Great service and friendly. I would recommend them 100%

Approximate cost of services:
$2,300.00
Was this review helpful?
Company Response

Thank you Tricia for your kind words. We are glad that you were satisfied with our service and look forward in serving your needs in future.

Nadeem S.
Nadeem S.
1 review Toronto, ON
10/10

We had the Furnace, Humidifier, Central Air Cleaner, and Air-Conditioner up graded.

Just my luck, my Furnace, Humidifier, Central Air Cleaner and Air Conditioner all were costing me forty cents on every dollar or more or were not working at all; time to have
an up grade. I had researched the different products on the internet available such brands as Carrier/Bryant, GME, Brian-Nutone, Goodman, Lennox, and I found that such
companies seemed to cash in on the need of customers of furnaces just before winter arrives by selling there older models at discounted prices in my opinion. We had are old products
for thirteen years and the newer products have improved in efficiency and longevity, saving you money over the next thirteen years so I decided to go with the best Trane and like
there Moto reads "It's hard to stop a Trane" I believe this and you will too if you choose Trane. Imperial Energy representative Norman Jahromi was send to my home for a full consultation
and he was patient, attentive, listened to our needs and formulated a cost effective package saving me one thousand dollars. On October 14, 2017 one day later a installation crew arrived in a Mercedes Van, Amir and Irfan, who were neat efficient and worked ten hours to complete the job in one day. Me and my family thank Imperial Energy and Trane for the products and installation.
Job well done guys.

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thanks Nadeem for your review. We appreciate the feedback. I'm glad you enjoyed your experience with us.

LoraMcMillan
LoraMcMillan
3 reviews Toronto, ON
10/10

Two new HVAC systems

I’m renovating my entire house and adding a second suite. I’ve contracted Imperial energy to do the engineering and permits, as well as supply and install two full furnace systems. They have been honest and dedicated to my project the entire way, and have been the most profession trade I have worked with yet. Travis and Bruce were very attentive and made sure everything was taken care of at all times, and they’re installer Ali was professional and extremely knowledgeable. I would recommend this company in a heart beat, and request those three on your project. Excellent experience. Thanks!

Approximate cost of services:
$26,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks Lora for your business. We appreciate your feedback and look forward to servicing your Hvac needs in your future projects.

10/10

A/C replacement

In no time they came to diagnose our broken A/C in the middle of the September's hit wave, gave us an offer to replace our broken A/C with the matching unit and did the job the next day.
Reliable people, polite and skillful technician on site.
Thank you to Travis, Bruce, and the Imperial Energy team for the outstanding service.

Approximate cost of services:
$2,700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Andrei, thank you for taking the time to leave your review. We appreciate you as a valued repeat customer and we're pleased to hear you are happy with our performance once again. As always if we can help you further in any way please get in touch with us.

Peter
Peter
2 reviews York, ON
10/10

Ductless Heat Pumps/AC

The technicians were absolutely terrific and even with absolutely foul weather their performance and attention to detail was phenomenal. Norman, the compnay representative was straight forward and easy to deal with.

As a result of the new installation I can safely say that with absolutely no change in our AC usage other than having a new ductless system compared to an ancient central system that required two "window shakers" to assist it, our hydro bill has dropped from 1440 Kwh last year in July to 574Kwh this year.

I would highly recommend these people for heating service.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Hi Peter. Thank you for this very informative review. We believe very strongly in the benefits of heat pumps. We work hard to make sure the product and installation are completed to the highest standards to ensure you get the performance you should. Your performance and savings numbers are very much inline with our other clients and their experiences with heat pump systems. We are happy to have you as a customer and wish you many comfortable winters and summers with your new heat pump system.

Salsagirl7
Salsagirl7
1 review Markham, ON
10/10

Easy to do business with

Travis & Bruce are professional & knowledgeable and provided us quickly with recommendations for furnace, air-con, tankless unit perfect for our family's need. we have lots hot water to do many household chores simultaneously including showering. we hardly hear the Goodman's unit running, its so quiet. Imperial's follow-up, installation & service were great, definitely would work with them again.

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

Thank you very much for your great comments. We are happy to have you wonderful people as valued Imperial clients.

Riverdale c.
Riverdale c.
1 review Toronto, ON
10/10

Installation of ductless a/c and heat pump.

Bruce and Travis provided information on a variety of products and specifications to allow me to decide which option was best for me. Installation was timely. A few glitches on the day of installation were quickly resolved by the installation team and head office in being quickly responsive.
Final outcome resulted in a satisfied customer.

Approximate cost of services:
$5,200.00
Was this review helpful?
Company Response

Hi John. Thank you for your great review and we are very happy to have you as a client. We appreciate your feeback and how accomodating and understandimg you were with the installation challanges . It allowed both parties to come to an agreeable solution.

S. M.
S. M.
1 review Barrie, ON
10/10

Furnace and air conditioner L4n8k4

Friendly installers, very professional job, totally satisfied with their work.
Would recommend to friends and neighbors.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Thank you very much for your Review. We very much appreciate your positive feedback.

eaudesnob in Pickering
eaudesnob in Pickering
24 reviews Pickering, ON

First Review

10/10

Purchase and installation of New Furnace

Last week I contacted Bruce at Imperial who gave me a quote from photos I sent to supply and install a new 96% efficient Goodman furnace to replace my 11 year old 80% frigidaire. Bruce was very helpful and answered all my questions in a straightforward manner.
He and Travis the sales manager came back very quickly with a very competitive quote on Saturday. It was not the cheapest quote but it was close and the company I trusted more. They had Amir and his collegue here around 9:30 Thursday to do the install. They had to do some tight fitting due to the size difference but worked it all out, did a neat installation, cleaned up completely and checked the operation and compatibility in all modes with my existing setback thermostat.
They are members of the right industry organizations and have a clean BBB record. Bruce even handled a last minute change by me fairly and cheerfully.
I recommend their services and would use them again.

Approximate cost of services:
$3,200.00
Was this review helpful?
Company Response

Thank you for your review. We appreciate your positive feedback.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Imperial Energy

For over a decade Imperial Energy has been providing heating and cooling solutions to residential and commercial customers across the Greater Toronto Area. We offer a wide array of HVAC products and services along with professional Mechanical Engineering from our in-house certified Professional Engineers. We know that a reputation for ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Markham?