Reliance The Furnace Company Edmonton

Reliance installed our furnace and AC April 2020. By May we had a flood because they didn't seal the roof. Constant water issues after service calls, my FIL ended up doing the roof repair. Humidifier the dripped over the floor, as pvc piping wasn't secured. More damages. Finally saw water drips, find out after another service that they didn't clamp off a section inside the furnace, or attach a cable. The whole interior of the furnace is rusted out. They will not negotiate a fair buy out - are offering a $417 discount. Have used this company several times and suggested them to many friends, never again. Also, over the last year asked for accounting on my file but nobody seems to be able to figure that out. Good thing I kept my own records!

Reliance installed my furnace and it has been working well. No problems so far. They cleaned up and did a good job as far as I can see. Only time will tell.

OMGosh! Trying to work with this company is a gong show. From not getting what we ordered to people not showing up to being over billed. You do not want the hassle of trying to do business here. Don’t bother calling the number they provide. I’m convinced they just throw out the messages. Also, stay away from the monthly maintenance program. You will never be able to get them to stop billing your credit card!

We were not told about the rental part. The rep (don't remember reps name) about 5 years ago. We were going to pay cash but the rep assured us we could pay monthly and invest our money. We realize we didn't ask enough questions. We are seniors and feel taken advantage of. We paid 97.00 per month to the total 8200.00. Now we have to pay 2719.80 today to get out of this mess. We will not refer reliance to anyone. R. Kirkby

An error code came on my thermostat this morning so I called Reliance immediately and they were able to send a technician out within a few hours. Technician triaged the problem, replaced the part and had it up and running in approximately 15-20 minutes. Technician was very friendly and professional.

Thank you Reliance!

Our old furnace was over 40 yeas old. It was time. I had heard Reliance was good so I called them. I was very happy I did. They replaced the furnace, hot water tank and put in an A/C unit. All within 4-5 hours. They arrived on time, observed covid-19 protocols at all times. Any mess they made they cleaned up. Before I start the A/c in the summer I am to call them, they will come out start it up and ensure it is working properly. They gave me a walk through after explaining everything they had put in. They were a good team and I would recommend them to anyone. Thanks guys you mad my day.

Adam, Gabe, Ian and Luigi came out today and did an excellent job installing a new furnace, AC and Google Nest into my home. I'm relieved to have peace of mind that my home is now more safe with those upgrades. They cleaned their work areas and it was like they were never here! They were all polite and available to answer my questions. I highly reccomend their services.

Jason and Anoop came to install a tankless water heater on my home. They came at the time they said. The installation was quick and clean. I was very impressed with their work. I am very happy with my new water heater. I will definitely use Reliance again for my next furnace and air condition purchase.
Every person involved in the process of purchasing this new tankless water heater were great. Reliance furnace has earned a new loyal customer.

Knowing a new furnace was going to be needed soon in our home, I contacted Amy at Reliance who came to our house to assess our needs. She is knowledgeable, thorough and personable. It was not suggested that we purchase more than we needed and the options were clearly explained. Dave form Edmonton Reliance and coworker completed the installation. Although there were some indiosyncracies in our older home, Dave did a great job solving the issues at no extra charge to us taking more time than anticipated but getting the job done well and with good humour.

I phoned Reliance as my A/C wasnt working proper, was able to get a service call for the next day. my appt was between 7 - 11 and the service guy was here between the times, very friendly gentleman(cant remember his name or read his name on worksheet), he was able to locate the issue, didnt have the proper part and said he would have to go get the proper one, i explained i had to leave within the next 2 hrs, he said he would go get the part and be right back, which he did, he also explained things to me that i didnt know. he also said i needed a different furnace filter and explained why, i went and got one, which he changed out for me. i felt very comfortable with him and appreciated his help and honesty