Reliance The Furnace Company Edmonton

BUYER BEWARE - We were very happy with our furnace, UNTIL we tried to get some help when our thermostat pad and furnace quit working in November. All Reliance Furnace numbers go to Ontario call centers. We phoned two number - one in Toronto and one in Oshawa. There are no actual managers or technicians that you can talk to. The call centers are not equipped to answer questions and they don't have supervisors or managers that you can talk to get answers. The only information we got was that our pad was not in stock and would take a week to get. It's almost December in Edmonton. We need it fixed. No solutions!

Joel from Reliance provided really good service. I would recommend Reilance and Joel to anyone who is looking for a new furnace or repairs. Joel and Reliance are really good at what they do.
Thanks

The technician was knowledgeable and answered all my questions. I've used Reliance for the past 5 years and they show up on time, and I never feel I'm being ripped off.

The technician showed up on time, went through my furnace in timely manner, gave me a quote for the repairs and proceeded to follow through with the work. Very polite and considerate of my home. Left no mess. Can’t say enough about this company. I would definitely recommend to any relatives or friends. Thank you

The technician was excellent and knowledgeable, however my appointment time was changed from the morning to afternoon, the day of. It was a good thing I had the whole day off.
Joel, the technician explained everything he was going to check and do. Kept me informed during the appointment, which I appreciated. Also explained the other services Reliance offers.

Furnace maintenance service under warranty was done by J.C , he was very professional, knowledgeable and polite. Wen he completed service he informed us about extended warranty and other services like electrical, plumbing etc. provided by Reliance The Furnace Company. We are completely satisfied and fill good about purchasing furnace from the above company. Thank you and keep excellent work.

Judah called before arrival and was on time. He was very thorough and explained everything to me. He gave me options and I did not feel pressured at all. Great experience overall. Highly recommended.

I've rented my furnace from them for the past 3 years and have had several service calls for this furnace. I have always had excellent service guys to come and fix the issues. Today, Joel came to do a pre winter service on the furnace, and I couldn't be happier with his care.!! He was very polite, knowledgable, and did a thorough job. Thanks Joel!!!!

I moved into a house in July 19th, and needed a new water heater when I moved in. I went on Homestars to find a good plumber and inquired with a number of companies about what their average price was. My plan was then to talk with my wife about which company to go with. When I explained this to the Reliance guy, he stated that the service request was already put in and that someone was going to come anyways to give a quote and install a new water heater if we agreed with the quote.

I didn't want reliance in the first place. I had a better feeling with pretty much every other company, but I got busy with the move and kind of forgot. However, possession date came and a reliance sales person showed up. He was friendly and pitched the idea of renting a tank as opposed to buying it. When we decided that it made more sense for us to buy the tank, his attitude TOTALLY changed. He seemed upset with us from that point on. Still professional, but upset with us. He then charged my wife for the service and set up an appointment for the following week (which was disappointing because we wanted the tank installed that day!)

About an hour later, a reliance plumber showed up to install the tank, but we were just heading out the door as we were not expecting anyone to come until our appointment the following week. We were unable to get him in the house at that time.

The following week, the same plumber came. He was friendly and professional, did the work and charged me for the service (my wife was not there to tell me she had been charged by the sales person)...

When I discovered that we were double charged, I immediately called the company to inform them and get reimbursed. I found it interesting that we got charged less by the plumber than we did by the sales person, but we when we were reimbursed, it was for the lesser price (what the plumber charged us- the guy who did the work). When I mentioned this to the customer relations team, they basically said too bad. The plumber charged you wrong. Interesting, but ok. Life goes on....

You'd think that'd be the end of my rant, but no. Yesterday we got a letter from reliance regarding our RENTAL AGREEMENT!!!!!! TRIPLE CHARGED!!!!

I know companies make mistakes and whatnot but you almost have to try to make this many mistakes/double bookings/triple charges! I feel like I'm on an episode of Just for Laughs Gags!

I should mention that I would have given them zero stars but the plumbers who came were friendly and professional!

Landon did an excellent job with the 21 point inspection check! He is professional, knowledgeable and courteous. I highly recommend Reliance for heating, air conditioning and plumbing needs. Thank you!!