Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
Write a Review
Write a Review
Website
HomeStars
Heating & Air Conditioning
Reliance The Furnace Company Edmonton
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

89%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Reliance The Furnace Company Edmonton

Average customer rating:
9.1 10 (550 reviews)

Sort by

Louis in Edmonton
Louis in Edmonton
1 review Edmonton, AB
10/10

Furnace and AC unit

Recently had a new furnace installed and a new Ac unit. Install team was fantastic and it showed when job was completed with quality workmanship ! Sales did follow up call after install ! Would recommend this company 100%

Was this review helpful?
Company Response

Thank you for the great review Louis. We appreciate you taking the time to share your experience with us. ~Jessica

Private User
Private User
Private User reviews Edmonton, AB
10/10

Home service representatives excellent

Our home service technician was excellent. Chris came to do a spring service on our air conditioners and set up and cleaned out the units and gave us advice on the suggested optimum running mode.

Was this review helpful?
Company Response

Thank you for your wonderful review! ~Haley

Private User
Private User
Private User reviews Toronto, ON
10/10

Dishwasher water line replacement

Had a leaky dishwasher water line. Previous installation company was less than helpful with getting the line replaced. I use Reliance for my furnace and AC so thought I'd give them a call. Easy to book and Elmer arrived the next day to replace the line. Very professional and courteous. I will definitely use Reliance again.

Was this review helpful?
Company Response

Thank you so much for sharing your experience! We appreciate your feedback and are always happy to help ~ Penny

Gwen in Edmonton
Gwen in Edmonton
1 review Edmonton, AB
10/10

Furnace issues

Came home to a very cold house and called Reliance . Kyle was out first thing and is excellent ! Want to thank him for his professional and courteous service . He is an asset to your company !

Was this review helpful?
Company Response

Thank you for the kind review Gwen! ~Jessica

Steven in Edmonton
Steven in Edmonton
1 review Edmonton, AB
10/10

Lennox Furnace repair

Six year old Lennox Elite furnace (purchased through Costco and installed by Reliance) was repaired under warranty at no cost. Service appointment and repair was the same day problem reported. Error codes/Part/Part replacement was well explained. Very courteous and efficient service.

Was this review helpful?
Company Response

Thanks so much for sharing your experience with us Steven! We appreciate your feedback and are always happy to help ~ Penny

Oilerdude in Edmonton
Oilerdude in Edmonton
1 review Edmonton, AB
10/10

Water softer repair

great service quick reply very polite technician
tech is Kyle
I would recommend this company to all my neighbors friends and family
quickly repaired the water softener and also help with the furnace condenser.

Was this review helpful?
Company Response

Thanks so much for the wonderful review! This is so great to hear! ~ Penny

Private User
Private User
Private User reviews Edmonton, AB
10/10

Kitchen Sink plugged

After 3 days of trying to unplug a kitchen drain with usual chemicals and
hand rooters (5 foot/25foot) I used their internet site, on Sunday Nov.25th, to ask/book an appointment. I was called back within hours.
An appointment was booked for the next day, Monday afternoon. Service Rep. John arrived as booked. Within an hour he had the drains clean. The blockage was about 15 ft. down the pipe behind a wall in the basement. John cleaned up the area and discussed the costs with me including a Charge Chart. Very good service. Recommend 5 Star.

Was this review helpful?
Company Response

Thank you for the kind review and taking the time to share your experience with us. ~Jessica

Kerry
Kerry
4 reviews Edmonton, AB
9/10

Furnace replacement

We were in the market for a new furnace, we had a couple of quotes, and were mulling over our options, when Ben ( sales rep from reliance ) called back and informed me of a black Friday sales they were kicking off.
That was the catalyst to get the ball rolling, the the price was fair, and they were able to do the install the next day !!! That was a surprise, sure enough the next day a service tech phoned at 8:00am and they were at my house by 8:30am. They were very professional and courteous, they laid out mats to the basement, did a great job on the install, cleaned up the work site, and explained the new equipment to me at great length, they also installed 2 C0 monitors throughout the house.
The company did everything it said it was going to do!!
Essentially this was the first furnace I've ever bought, so I appreciated the time and forethought that Ben spent going over all the options and models.
I highly recommend Reliance and would gladly give them a reference if asked.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the kind review and taking the time to share your experience with us. ~Jessica

Char in Edmonton
Char in Edmonton
1 review Edmonton, AB
10/10

Repair and service of employee

On Saturday Elmer came on a service call for my Tankless Water heater.
I have had Elmer before when my furnace was installed and now with my service call. Elmer fixed my tankless so that I would have hot water right away and because it was Saturday all parts were not available.
Elmer has been an outstanding plumber and service employee on both visits and I would give him an outstanding rating. I do not give my ratings easily but Elmer has deserved my rating on both visits.
Char Dennis
323 Tory View NW

Was this review helpful?
Company Response

Thank you for the kind review and taking the time to share your experience with us. ~Jessica

Roscoe in St. Albert
Roscoe in St. Albert
2 reviews St. Albert, AB
10/10

Furnace Repair

I would definitely recommend this company! My furnace quit on me right when the cold spell hit and Reliance was there the same day. No added stress, just super helpful and quick service :)

Was this review helpful?
Company Response

Thank you for the kind review Roscoe! ~Jessica

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance The Furnace Company Edmonton

Reliance™ - The Furnace Company has been delivering high quality home comfort products and services to the Edmonton market for over 10 years. We were the first Lennox Premier Dealer in Edmonton and are the only Capital Region based dealer to have won the prestigious Dave Lennox Award, as one of the Top 25 Dealers in North America out of over 6500 dealers. Now part of the Reliance™ national network, we bring over 40 years of experience with a full service of heating and cooling solutions, ranging from sales and service, financing to rental options. This means you can trust that Reliance™ - The Furnace Company will be here for the long haul and continue to offer you the same exceptional service our customers have come to expect.
When you choose Reliance™- The Furnace Company, you’re choosing one of the largest HVAC providers in Canada, with over 1.2 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year and one of the largest networks of licensed technicians in Canada.
After all, we believe you are buying much more than home comfort equipment, you’re buying a relationship. As you can see, it really is all about you! Your satisfaction is our top priority.

Some services that we offer are, Furnaces, Air-Conditioners and Water Heaters

Our Mission:
We provide our customers peace of mind. We take the risk out of products and services that are essential to their lives and businesses. We make it easy.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air-Conditioners and Water Heaters
BRANDS
Lennox, RHEEM, Enviro-Sense
WEBSITE
http://www.thefurnacecompany.com/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.