Reliance The Furnace Company Edmonton

Came July during the heatwave to repair A/C. Repair part in a few days and high pressure to replace. As it was 20 yr old unit, we agreed. Multiple mentions about refunding the initial $450 repair if we bought to replace.
Aug comes and replacement ready. High pressure again to pay, but multiple inquiries about repayment of initial $ 450. Paid the $6500 for the install of new unit.
September rolls around and now I am being billed a monthly fee of 9.99 for some sort of subscription I have no idea about. Now December, I have started getting harassing bot calls for non payment of account, when Reliance has never refunded the initial repair as promised above. Try to call someone I am stuck in queue for more than 10 min? I am not wasting my time for a fee they created and a company that doesn't honour their own refund policy.
DO NOT BOTHER with this company! Bottom line seems to be their underlying motto.

Very Bad service. They book appointment and never attend the appointment. Never call back. After continuous calling they inform no one will come.

On November 8 in the morning I received a phone call from Reliance Technician and asked how far the properties were and I explained I need four furnaces. He said we are not doing ductwork. I explained that the engineering company will make the drawings and you will supply only furnaces and I am interested about your price. I also explained to him that I am building an 8 flex house and I need 8 furnaces for that. I need a price for that also. I explained very clearly that I will meet with you at the property at 4 PM with my property management lady and he confirmed accordingly.

I drove 2.5 hours from Swan Hills to 13016, 13018 , 101 st. NW. Edmonton and meet my property management lady and waiting for Reliance Technician. I called his cell phone and went to the VM and left VM but no response. I text him but no response. I called Reliance 800 number and one lady picked up the phone and confirmed that I have two appointments at 4 & 5 PM and it's not cancelled, She requested me to wait and the sales manager will call me back. But no phone call from anyone. We waited up to 5 pm and called at Reliance 800 number and one gentleman picked the phone. He held me for 5 minutes then told me that they are not providing a furnace in the basement for this reason no one showed up.

My question to you: Why does Reliance Tech. not clearly explain to me that we are not doing furnaces for the basement and cancel both the appointments. Then I do not have to travel 2.5 hours and take my property management specialist who is 76 years old and wait for Reliance Tech. for hours. What kind of customer service is this? I have an appointment and some should come on time. For any reasons if you want to cancel the appointment you should inform ahead of time.

Reliance furnace service is very terrible in Alberta . I have four existing contracts with Reliance and this is the service you provide. They are supposed to do a yearly inspection of the furnace. We have to beg them to come to do the inspection. If they come for inspection they say I will do only the furnace not the air conditioner. You have to book separately for air condition inspection.
They should not in business and wasting peoples valuable time.

The absolute worse company to deal with. It has been a nightmare. I had a furnace installed in 2022 and was told there would be no payments for 6 months. A month later they tried to take $400.00 from my account. My bank didn't approve the withdrawal, maybe because they red flagged this company. I called reminding them I had 6 months payment free and they grudgingly took two months off. I called again and told them it was 6 months...not 2. Customer service is ridiculous no servicing or filter has ever been done that is included in the contract. I pay every month like clockwork and have gotten hundreds of emails and phone calls (I am keeping all of them).all because they refuse to honor their commitment and give me the 4 months I was promised. I am probably their best customer yet the harassment is ongoing. What zi would like is for reliance to come and take their damn furnace so I can buy one from a more reputable dealer. AVOID this company like the plague

This company has a $99.00 for an assessment plus a quote on the job.
We paid $157.50 for the assessment and quoted $250.00 hourly rate.
Called Reliance to discuss this matter and receptionist refused to give me the name of the manager or transfer them to me.

Further more sourcing the parts would also be $250.00 an hour.
We got the impression he quoted us by the seat of his pants thinking we could pay his exorbitant price.

Not trying to cure cancer here; just get undercounter lighting!

Reliance doesnt stand by their own policy! When they say they will refund you the $99.00 service call if you get the repairs completed by them. New furnace install on June 20th and almost 2 months and still no refund. I have been told by Corey our home comfort advisor its in the works!! I tried to give you guys a chance and make this right. I have even called the main office 2 times and asked for a manager to call me. Guess what no call!! Very disappointed and will never recommend this company as they cant follow their own policies and follow through with their promise!!

When I signed up for the service contract, the advertising makes it appear that one should expect speedy service when in trouble with my furnace. I have not had this experience. Twice my furnace has broken down, in January both times. When I called for a service repair I had to wait 2 days the first time. It was -30C, and since we live in a very cold climate, I had to find a private person to temporarily fix it until the reliance technician appeared. It seemed that the lady that took my call, who lives in a warm climate, could not understand this. Then again, I woke up to a cold house on January 1st, . I called the reliance company and again they booked my service for over 24 hours later. We are thankful for the mild weather, as would have been a huge concern otherwise. We are seniors and need to look for ways to manually heat 2 rooms so we can live in it. It seems a private company would be more prompt in a service call. It is disappointing as I pay monthly, for what is suppose to be a piece of mind and no stress for us . Definitely would not recommend this company.

Reliance installed my new furnace on September 27th, but were unable to complete it. They lacked a chimney insert as required by code, had cut and left open holes in our ceiling to vent the furnace, and installed the very basic thermostat they told me was necessary. They promised to return "next week " to remedy the deficiencies.
We're now six weeks later, and nothing from Reliance. In response to my repeated requests, nothing!! I'd like the chimney insert installed to meet code, the holes in the ceiling covered as they are ugly, and my Nest thermostat reinstalled. Their basic unit is little more than an "on/off" switch.

I am very satisfied with the installation. The technician was very knowledgeable and professional. He was punctual, meticulous and answered all my queries in detail.
I have no hesitation in giving 10/10 to the work and recommending the company

Very professional, prompt and respectful staff. Highly helpful in showing us how to use our new system.

The installation team showed up on time and explained everything in details. They were able to explain everything along the way and showed me whats happening. They ensure I understood everything before leaving. I truly appreciate their professionalism.