Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
Write a Review
Write a Review
Website
HomeStars
Heating & Air Conditioning
Reliance The Furnace Company Edmonton
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Reliance The Furnace Company Edmonton

Average customer rating:
9.1 10 (549 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace

Joel from Reliance provided really good service. I would recommend Reilance and Joel to anyone who is looking for a new furnace or repairs. Joel and Reliance are really good at what they do.
Thanks

Was this review helpful?
Company Response

Thank you for your wonderful review and recommendation. We appreciate your support. - Gemma

Private User
Private User
Private User reviews Edmonton, AB
10/10

Annual furnace checkup

The technician was knowledgeable and answered all my questions. I've used Reliance for the past 5 years and they show up on time, and I never feel I'm being ripped off.

Was this review helpful?
Company Response

Thank you for the kind review! ~Jessica

Celia in Edmonton
Celia in Edmonton
1 review Edmonton, AB
10/10

Furnace

The technician showed up on time, went through my furnace in timely manner, gave me a quote for the repairs and proceeded to follow through with the work. Very polite and considerate of my home. Left no mess. Can’t say enough about this company. I would definitely recommend to any relatives or friends. Thank you

Was this review helpful?
Company Response

Thank you for your wonderful review and recommendation. We appreciate your support. - Gemma

Brian
Brian
2 reviews Edmonton, AB
9/10

Annual Furnace/AC Tune-up

The technician was excellent and knowledgeable, however my appointment time was changed from the morning to afternoon, the day of. It was a good thing I had the whole day off.
Joel, the technician explained everything he was going to check and do. Kept me informed during the appointment, which I appreciated. Also explained the other services Reliance offers.

Was this review helpful?
Company Response

Thank you for your great review. We appreciate your support. - Gemma

Joanna Szul in Edmonton
Joanna Szul in Edmonton
0 reviews Edmonton, AB
10/10

furnace maintenance service under warranty

Furnace maintenance service under warranty was done by J.C , he was very professional, knowledgeable and polite. Wen he completed service he informed us about extended warranty and other services like electrical, plumbing etc. provided by Reliance The Furnace Company. We are completely satisfied and fill good about purchasing furnace from the above company. Thank you and keep excellent work.

Was this review helpful?
Company Response

Thank you for the wonderful review Joanna. We appreciate you taking the time to share you experience with us. ~Jessica

Mr Campbell  in Edmonton
Mr Campbell in Edmonton
0 reviews Edmonton, AB
10/10

Judah the sales representative was amazing

Judah called before arrival and was on time. He was very thorough and explained everything to me. He gave me options and I did not feel pressured at all. Great experience overall. Highly recommended.

Was this review helpful?
Company Response

Thank you for your recommendation and review Mr. Campbell. - Gemma

Georgie and Wayne in Edmonton
Georgie and Wayne in Edmonton
1 review Edmonton, AB
8/10

Service call

I've rented my furnace from them for the past 3 years and have had several service calls for this furnace. I have always had excellent service guys to come and fix the issues. Today, Joel came to do a pre winter service on the furnace, and I couldn't be happier with his care.!! He was very polite, knowledgable, and did a thorough job. Thanks Joel!!!!

Was this review helpful?
Company Response

Thank you for taking the time to share your recent service experience with Joel. - Gemma

Jeff in Toronto
Jeff in Toronto
2 reviews Edmonton, AB
1/10

Water Heater Installation

I moved into a house in July 19th, and needed a new water heater when I moved in. I went on Homestars to find a good plumber and inquired with a number of companies about what their average price was. My plan was then to talk with my wife about which company to go with. When I explained this to the Reliance guy, he stated that the service request was already put in and that someone was going to come anyways to give a quote and install a new water heater if we agreed with the quote.

I didn't want reliance in the first place. I had a better feeling with pretty much every other company, but I got busy with the move and kind of forgot. However, possession date came and a reliance sales person showed up. He was friendly and pitched the idea of renting a tank as opposed to buying it. When we decided that it made more sense for us to buy the tank, his attitude TOTALLY changed. He seemed upset with us from that point on. Still professional, but upset with us. He then charged my wife for the service and set up an appointment for the following week (which was disappointing because we wanted the tank installed that day!)

About an hour later, a reliance plumber showed up to install the tank, but we were just heading out the door as we were not expecting anyone to come until our appointment the following week. We were unable to get him in the house at that time.

The following week, the same plumber came. He was friendly and professional, did the work and charged me for the service (my wife was not there to tell me she had been charged by the sales person)...

When I discovered that we were double charged, I immediately called the company to inform them and get reimbursed. I found it interesting that we got charged less by the plumber than we did by the sales person, but we when we were reimbursed, it was for the lesser price (what the plumber charged us- the guy who did the work). When I mentioned this to the customer relations team, they basically said too bad. The plumber charged you wrong. Interesting, but ok. Life goes on....

You'd think that'd be the end of my rant, but no. Yesterday we got a letter from reliance regarding our RENTAL AGREEMENT!!!!!! TRIPLE CHARGED!!!!

I know companies make mistakes and whatnot but you almost have to try to make this many mistakes/double bookings/triple charges! I feel like I'm on an episode of Just for Laughs Gags!

I should mention that I would have given them zero stars but the plumbers who came were friendly and professional!

Was this review helpful?
Company Response

Very sorry to hear about this experience. If you require further assistance please feel free to email me. jdeboo@reliancecomfort.com ~Jessica

mimimylab in Edmonton
mimimylab in Edmonton
0 reviews Edmonton, AB
10/10

Furnace and Air Conditioner Maintenance

Landon did an excellent job with the 21 point inspection check! He is professional, knowledgeable and courteous. I highly recommend Reliance for heating, air conditioning and plumbing needs. Thank you!!

Was this review helpful?
Company Response

Thank you for the wonderful review! ~Jessica

Louis in Edmonton
Louis in Edmonton
1 review Edmonton, AB
10/10

Furnace and AC unit

Recently had a new furnace installed and a new Ac unit. Install team was fantastic and it showed when job was completed with quality workmanship ! Sales did follow up call after install ! Would recommend this company 100%

Was this review helpful?
Company Response

Thank you for the great review Louis. We appreciate you taking the time to share your experience with us. ~Jessica

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance The Furnace Company Edmonton

Reliance™ - The Furnace Company has been delivering high quality home comfort products and services to the Edmonton market for over 10 years. We were the first Lennox Premier Dealer in Edmonton and are the only Capital Region based dealer to have won the prestigious Dave Lennox Award, as one of the Top 25 Dealers in North America out of over 6500 dealers. Now part of the Reliance™ national network, we bring over 40 years of experience with a full service of heating and cooling solutions, ranging from sales and service, financing to rental options. This means you can trust that Reliance™ - The Furnace Company will be here for the long haul and continue to offer you the same exceptional service our customers have come to expect.
When you choose Reliance™- The Furnace Company, you’re choosing one of the largest HVAC providers in Canada, with over 1.2 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year and one of the largest networks of licensed technicians in Canada.
After all, we believe you are buying much more than home comfort equipment, you’re buying a relationship. As you can see, it really is all about you! Your satisfaction is our top priority.

Some services that we offer are, Furnaces, Air-Conditioners and Water Heaters

Our Mission:
We provide our customers peace of mind. We take the risk out of products and services that are essential to their lives and businesses. We make it easy.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air-Conditioners and Water Heaters
BRANDS
Lennox, RHEEM, Enviro-Sense
WEBSITE
http://www.thefurnacecompany.com/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.