Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Heating & Air Conditioning
Reliance The Furnace Company Edmonton
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88%

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Reviews by rating (past 12 months)
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Best of 2020 winner 6 timesBest of 2020winner 6 times

Reviews for Reliance The Furnace Company Edmonton

Average customer rating:
9.1 10 (555 reviews)

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Stadan in Lloydminster
Stadan in Lloydminster
1 review Sherwood Park, AB
10/10

Fantastic Service

We had a new furnace and ac installed. The whole process went completely smooth. Got quote with Brandon on Friday, install on Monday by Gabe, Luigi & Somesh. They were courteous, very neat and tidy, thorough and professional. A+ service. Would definitely recommend!

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Company Response

Hi Stadan, thank you for your terrific review and recommendation. We truly appreciate your support. - Gemma

Private User
Private User
Private User reviews Calgary, AB
0/10

DON'T LET THEM LEAVE UNTIL THEY HAVE COMPLETED EVERYTING YOU WILL NEVER SEE THEM AGAIN

Replaced with rental furnace 3 days without heat. 2 days to finish work. After 10 missed appointments and a month later still not back to finish. 9-10 appts missed with no call. On the rare occasion someone shows up they don't have the parts.

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Company Response

Thank you for your feedback. I am sorry to hear about your experience, please email me at gwillson@reliancecomfort.com - Gemma

sharon in Lethbridge
sharon in Lethbridge
0 reviews Edmonton, AB
10/10

Furnace

Furnace quit on a Sunday, had Joel come that evening. Had a job done with quick and excellent results, the technician explained what info we needed in the work. Also, a lot of good informative in further needs for a new furnace in the future. Very ?? nice gentleman. We will definitely use Reliance in the future.
Thank you
Ken and Sharon

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Company Response

Thank you for this amazing review,Sharon. We are grateful for your loyalty! - Gemma

Ken P  in
Ken P in
0 reviews Sherwood Park, AB
10/10

Furnace and hot water tank

I was very happy with the complete service from sales representative to the technicians that came to my house.
My furnace went out last Friday booked an appointment sales representative was there Saturday morning gave me all my options no pressure form Cory on what to do. Made the deal and my service technicians showed up Sunday early am and in a few hours was back up and running.
Would like to say thanks to the tech that showed up really nice and knowledgeable guys answered all my questions. Guys they way you deal with your customers is amazing
Thanks
Ken

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Company Response

Thank you for your excellent review and for taking the time to share your experience. We appreciate your support Ken! - Gemma

Tom S in Toronto
Tom S in Toronto
0 reviews Toronto, ON
10/10

Furnace inspection, repair and maintenance

The service technician was friendly and very efficient. He went out of his way to ensure that the job was done correctly. Most of all we appreciated his honesty in explaining what needed to be done. We will definitely use Reliance in the future.

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Company Response

Thank you for your excellent review and for taking the time to share your experience. We appreciate your support. - Gemma

Unhappy customer in Edmonton
Unhappy customer in Edmonton
1 review Edmonton, AB
2/10

Call Centers only, and they're in Ontario

BUYER BEWARE - We were very happy with our furnace, UNTIL we tried to get some help when our thermostat pad and furnace quit working in November. All Reliance Furnace numbers go to Ontario call centers. We phoned two number - one in Toronto and one in Oshawa. There are no actual managers or technicians that you can talk to. The call centers are not equipped to answer questions and they don't have supervisors or managers that you can talk to get answers. The only information we got was that our pad was not in stock and would take a week to get. It's almost December in Edmonton. We need it fixed. No solutions!

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Company Response

I am sorry to hear about your experience. If you require assistance please email me at gwillson@reliancecomfort.com and I will certainly look into this for you. - Gemma

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace

Joel from Reliance provided really good service. I would recommend Reilance and Joel to anyone who is looking for a new furnace or repairs. Joel and Reliance are really good at what they do.
Thanks

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Company Response

Thank you for your wonderful review and recommendation. We appreciate your support. - Gemma

Private User
Private User
Private User reviews Edmonton, AB
10/10

Annual furnace checkup

The technician was knowledgeable and answered all my questions. I've used Reliance for the past 5 years and they show up on time, and I never feel I'm being ripped off.

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Company Response

Thank you for the kind review! ~Jessica

Celia in Edmonton
Celia in Edmonton
1 review Edmonton, AB
10/10

Furnace

The technician showed up on time, went through my furnace in timely manner, gave me a quote for the repairs and proceeded to follow through with the work. Very polite and considerate of my home. Left no mess. Can’t say enough about this company. I would definitely recommend to any relatives or friends. Thank you

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Company Response

Thank you for your wonderful review and recommendation. We appreciate your support. - Gemma

Brian
Brian
2 reviews Edmonton, AB
9/10

Annual Furnace/AC Tune-up

The technician was excellent and knowledgeable, however my appointment time was changed from the morning to afternoon, the day of. It was a good thing I had the whole day off.
Joel, the technician explained everything he was going to check and do. Kept me informed during the appointment, which I appreciated. Also explained the other services Reliance offers.

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Company Response

Thank you for your great review. We appreciate your support. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance The Furnace Company Edmonton

At Reliance The Furnace Company, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance™ - The Furnace Company has been delivering high quality home comfort products and services to the Edmonton market for over 10 years. We were the first Lennox Premier Dealer in Edmonton and are the only Capital Region based dealer to have won the prestigious Dave Lennox Award, as one of the Top 25 Dealers in North America out of over 6500 dealers. Now part of the Reliance™ national network, we bring over 40 years of experience with a full service of heating and cooling solutions, ranging from sales and service, financing to rental options. This means you can trust that Reliance™ - The Furnace Company will be here for the long haul and continue to offer you the same exceptional service our customers have come to expect.
When you choose Reliance™- The Furnace Company, you’re choosing one of the largest HVAC providers in Canada, with over 1.2 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year and one of the largest networks of licensed technicians in Canada.
After all, we believe you are buying much more than home comfort equipment, you’re buying a relationship. As you can see, it really is all about you! Your satisfaction is our top priority.

Some services that we offer are, Furnaces, Air-Conditioners and Water Heaters

Our Mission:
We provide our customers peace of mind. We take the risk out of products and services that are essential to their lives and businesses. We make it easy.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air-Conditioners and Water Heaters
BRANDS
Lennox, RHEEM, Enviro-Sense
WEBSITE
http://www.thefurnacecompany.com/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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