Ostaco Windows And Doors

Windows & Doors Installation & Service
Concord ON L4K 1J9
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52%

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Reviews by rating (past 12 months)

Reviews for Ostaco Windows And Doors

Average customer rating:
5.6 10 (42 reviews)

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Unhappy customer
Unhappy customer
1 review Port Hope, ON
0/10

Terrible windows and customerservice.

Windows installed in 2008.The windows warp badly in hot weather and contract badly in cold weather. The windows leak. No two windows open and close the same. The windows leak. I now have one window in which a pane has cracked. Trying to contact this company to order a replacement is impossible.This company does not answer emails.

Approximate cost of services:
$6,000.00
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Georgetown
Georgetown
2 reviews Halton Hills, ON
0/10

Deadline after deadline missed

Ordered whole home windows and doors in April. Everything showed up in October which was expected given current delivery times. All except for 1 patio door, identical to another that was delivered. On at least 5 occasions that I recall we were told it was being delivered on a certain date. On the actual day our contractor would contact them to find out it was not going to be delivered and was still a few weeks out. It is now Feb 24 and last we've been told is that it will arrive March 1. I am expected to move back into my house 2 weeks later and I don't trust that there will be a door. They have not been able to finish the floor, trim, exterior because of this. There has been no accountability and clearly the customer service has been horrible. I truly hope my contractor never recommends this company to any of his other clients. I will update this post March 1 if the window is not delivered again.

Approximate cost of services:
$47,000.00
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Connie in Kingston
Connie in Kingston
1 review Kingston, ON
0/10

Windows leak badly

My windows were new this year. They leak so badly, when the wind blows, the curtains move. Frank said they'd 'be in the area' in 6 weeks - in January. My bathroom is so cold, the pipes will be frozen by then. Frank has a video of the leaking/motion of something I taped to the window. I finally got a appointment in a week for them to 'examine them'. The local re-seller and installer has been to my home and have verified they leak and badly. Frank has the video. I'm spending a ton of money trying to keep my house warm with crap for windows. The company expects me to sit and wait for 4 hours for them to arrive. They are only 1.5 hours away from my home! They can't even spell my name right in emails.
I want a refund. These windows are worse that the ones I replaced.

Approximate cost of services:
$5,600.00
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John in Toronto
John in Toronto
1 review Vaughan, ON
0/10

Custom garden door

Garden door with sidelights and palladium window. 2 years old and has leaked from almost day 1. Towels to soak up leaks are wringing out wet after rainfalls. 3 visits by installing company and 1 by Ostaco have not stopped the leaks. The door is now damaged beyond repair and the Ostaco and the company I bought it from have agreed to replace it with a patio door which has been ordered for six months but still not delivered by Ostaco. Fingers crossed that it is not as poorly built as the original door.

Approximate cost of services:
$9,400.00
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Skippy in Toronto
Skippy in Toronto
0 reviews Toronto, ON
0/10

SHOULD BE CALLED "THE FOGGY WINDOW COMPANY"

The name of this company should be called THE FOGGY WINDOW COMPANY. They tell you this is normal and the window is "working". I notified the company last year, nothing was done. Same foggy, steaming windows this year. Waking up and not being able to see out your windows is NOT what I paid for. They don't want to hear the problem and ignore you. DO NOT BUY FROM THIS COMPANY unless you like foggy windows.

Approximate cost of services:
$1,000.00
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Jennifer in Toronto
Jennifer in Toronto
0 reviews Sparta, ON
0/10

Whole home window order, not delivered, no update, no ETA

Windows were ordered March 9, supposed to be shipped May 17th.
"Sorry, windows did not come. No ETA from Ostaco either as they have no ETA from their glass supplier. I have an e-mail into their president to try and come up with a better timeline. Will report back."

No report back, no windows, nobody at Ostaco will take my call.

Approximate cost of services:
$35,000.00
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Company Response

Hello Jennifer, we understand your frustration. This year has been exceptionally poor in terms of the supply chain. I assure you the delays that you experienced were well outside the control of our manufacturing team. With that said, the feedback from our dealers has been overly positive given the circumstances -- and we have over 100 dealers across Canada. Just to make sure we are all on the same page, Ostaco is a B to B business, and we do not sell direct to the public and it is outside our typical role to communicate with end users. We will gladly take calls and help the best we can, but a customer's best resource is the dealership that supplied the products. We are strictly manufacturers. I can assure you that the information that was provided to your dealer was changed well in advance of delivery. Furthermore, the president has not received an e-mail, and we will gladly take any customers' feedback. We are confused by this review, because it is misleading and is not an accurate representation of our customer service and commitment to our dealer base. Always happy to help, admin@ostaco.com.

Darren in Sudbury
Darren in Sudbury
1 review Sudbury, ON
2/10

New build windows

In 2017 our family started our dream home build. We shopped around locally and decided to use Ostico windows from a local building store here in Sudbury. Windows arrived in a timely manner, we had them installed by a local contractor and all looked good. The first winter we had 4 windows that one of the 3 pains cracked or broke. We had 3 window locks break. We contacted supplier and they came to have a look and agreed to have the pains and parts replaced. 5 months latter no response on repair. We contacted Ostico in Brampton and they set us up with there representative in Sudbury. Had a conversation with Tim (rep) and he assured me it would get looked at and repaired. Mentioned that there was bad glass produced in that year because of the high demand for windows because of the government grants being pushed. He indicated it could be the issue. As for the locks very simple to replace and warranty was good for that. Well it’s been another 6 months and I call and leave messages about every 2 weeks with no response back. Truly upset that this company with so many good reviews has left us out in the cold on a 52k purchase. Please do your homework on other companies and make sure that they have better customer support.

Approximate cost of services:
$52,000.00
1 of 1 people found this review helpful.
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Company Response

Good morning Darren, I apologize for the delayed reply and for the frustration. What you are identifying are issues, that at first glance, look like valid warranty concerns. We would like to rectify any outstanding issues. Please e-mail marketing@ostaco.com and we will have your concerns immediately addressed. Thank you for your purchase of OSTACO windows and we look forward to making it right! Just a follow up on the original reply - no customer has come forward and we have no record of a service in this region that aligns with the above statements.

jdigiuli in St. John's
jdigiuli in St. John's
3 reviews St. John'S, NL
10/10

Thanks Again

I have always had a great experience with Ostaco. Great quality windows and doors and great customer service. Thanks Ostaco for such a great experience my wife and I are so pleased with the finished product.

Approximate cost of services:
$12,000.00
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Binh in Toronto
Binh in Toronto
0 reviews Vaughan, ON
10/10

Front entrance door

We were referred to Ostaco by a friend and we are so glad we chose Ostaco. The customer service is above and beyond. Melissa was very patient and helpful with us as our contractor left us hanging.

When our door was delivered the two gentlemen were very pleasant and very courteous. The door was gorgeous and really made a difference in the appearance from the street.

Amazing what a beautiful door can do to change the look of the house. I would most definitely contact Melissa without hesitation in the future if I am in the market for doors or windows.

Approximate cost of services:
$4,500.00
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JOANNEHOME in Vaughan
JOANNEHOME in Vaughan
1 review Vaughan, ON
10/10

New Entry Door

I don't know about doors, but I wanted a big wood door. Then I found out that wood has to be maintained, can warp, and they are much more expensive than i thought. I went to a local home hardware and they showed me the Ostaco product. I couldn't tell it was not wood. Overall, very happy with my door and I get lots of compliments!

Approximate cost of services:
$5,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ostaco Windows And Doors

Ostaco has been supplying high-quality windows and doors in Ontario since 1981. Known for our excellent customer service and superior doors and windows. Rest assure, when you choose an Ostaco window or door product, you will have a lifetime product that functions perfectly and meets your every expectation.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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