I have never had such a poor experience with a Canadian company, it is still hard to believe. I waited to post a negative review to see if my problem will be solved but it shows to indication. I have paid for a new fridge and had it delivered within a few days. The control panel doesn't work and I'm unsure if the issue is from the door installation or a broken fridge. This company has me waiting to hear back from the manufacturer and going through an exchange process for a new appliance instead or delivering me a working one. The agents are rude, they don't sign their names over email communications, have not heard from the sales agent that sold me this. I have paid 2000 for a fridge and do not have an indication of resolution in sight. At this point I am not even sure if this is a real company and I would not recommend transacting with them. There are plenty of other choices, make sure you skip over this one.
- Approximate cost of services:
- $2,000.00
- Company Response
Thank you for your review. I was not able to find your specific details in our system to address your concerns directly. We are a retail store so all our appliances are sold as-is when shipped from the manufacturer hence the reason for the 1-year manufacturer's warranty. They handle all functional issues related to the units sold. Kindly send us the details of your case to cs@caslp.ca and we would be able to look into this further if you have not received any assistance since that time.