City Gas Company Limited

Heating & Air Conditioning
710 Kingston Road Toronto ON M4E 2Y9
Write a Review
Write a Review
HomeStars
Heating & Air Conditioning
City Gas Company Limited
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

50%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for City Gas Company Limited

Average customer rating:
8.3 10 (28 reviews)

Sort by

Mary from Toronto
Mary from Toronto
1 review Toronto, ON
10/10

Serviced Furnace

We’ve been using City Gas for furnace maintenance at our restaurant ever since I’ve been here. They’ve been perfect. They came recently to service or furnace and they’re coming back tomorrow with some new parts to fix it. The lady who I always talk to on the phone, I think her name is Analisa, is really helpful. Overall, everything’s good.

Was this review helpful?
Company Response

Hi Mary - thank you so much for this lovely review. I will be sure to let Analissa know that you have found her especially helpful. And I am certainly happy to hear we have taken great care of you at your place of business - let us know if you ever need your home serviced as well!

Sarah from Toronto
Sarah from Toronto
1 review Toronto, ON
8/10

furnace maintenance

I found these guys in the phone back probably 10+ years ago. They does repairs and cleaning of our furnace. Each person that has come by has been fine. They’re pretty professional and they usually phone to say they’re on their way. Their price for cleaning could be a tudge cheaper from what I’ve heard about other companies who do the same thing. But I’ve stuck with them because I’m happy with them overall.

Was this review helpful?
Company Response

Hi Sarah - thank you for taking the time to give us this nice review. I am happy to hear you have been satisfied with our services. We do our best to keep our pricing in line with the quality of our workmanship and industry averages. So there may be some companies who are a bit less expensive, and I certainly know of a few who are more. But we pride ourselves on our long standing business and peace of mind for our customers knowing we will always be here when they need us! We really look forward to servicing your property again!

Rosanna from Toronto
Rosanna from Toronto
1 review Toronto, ON
10/10

furnace repair/cleaning

My dad had been using City Gas before me and he was so pleased with them he pushed me to use them too. So far they have cleaned and repaired my furnace and they have just been really excellent to work with. They’re courteous, they give you options, they don’t pressure you and they’re very thorough. I strongly recommend them.

Was this review helpful?
Company Response

Hello Rosanna - I am so happy to hear that your father referred us to you. A huge portion of our customer base is strictly through referral's as they are really the best way to promote your hard work! We really appreciate your families support in our business and we look very forward to taking care of yours and your fathers property again in the future!

Christine from Toronto
Christine from Toronto
1 review Toronto, ON
10/10

Air Conditioning Repair

City Gas Company has been absolutely wonderful to work with. They are like an old fashioned company where you can call and speak to a real person who knows what they’re talking about and is willing to really try and do their best for the customer. They’re always on time and they show you the plan and give you choices. I used to have my old air conditioner serviced by them and everything was great. When I had to get a new air conditioner put in, it was very difficult to put in, but they made sure it was all working correctly and took the time to get everything perfect. They didn’t charge me any extra for the extra time and work they put in. Overall I think City Gas is marvelous. I recommend them very highly.

Was this review helpful?
Company Response

Christine you couldn't have said it better! We really appreiacfte your honest review. And I really can't say how happy it makes me to hear how highly you think of our office staff. Having REAL people who care about what we do and about our clients is very important to us. So to have someone acknowledge l that really validates that for us. We are happy to hear your Air Conditioner has been serving you well and we look forward to seeing you at your next annual maintenance!

Ruth from Toronto
Ruth from Toronto
3 reviews Toronto, ON
10/10

furnace maintenance

City Gas has been maintaining my furnace and air conditioner for several years now. They call me annually to book a cleaning and maintenance appointment, and I have had to call them twice over the years, for a furnace problem and a hot-water heater breakdown. Both times they sent out repairmen promptly. Their staff are always polite and efficient and neat. When the time comes to replace my furnace, I will call City Gas to install it.

Was this review helpful?
Company Response

Good Day Ruth!
Thank you for taking the time to leave us a wonderful review - we really appreciate your loyalty to City Gas! And I am happy to hear we've been there for you not only for your yearly service but in times of emergency service too - it's always so nice knowing you have someone prompt you can trust!

kidpower
kidpower
25 reviews Barrie, ON
0/10

furnace repair

In Jan/2014 our furnace 7 year old furnace broke down. We had no heat for three days. City gas, said we needed a new part and left us with no heat on our own. I was sick with pneumonia and a baby in the house. They also took the part so I could not call anyone else for help. They told us to get space heaters. they could of got us a used part in the meantime. The summer before our air conditioner broke down needing a new compressor. Very expensive to fix labour not covered under warranty. I believe this company is in the parts replacement business and buyer beware. I called another gas company and he came over and said it could of been repaired. He did this for free. Not be using this company ever again

Was this review helpful?
Company Response

Hello,
Thank you for taking the time to place this review. We are sorry to hear that you were sick when your furnace broke down that is very poor timing. Unfortunately we do not carry used parts to try and temporarily fix any equipment as it is not safe to install any used parts that have not been properly tested. We wouldn't take the risk of something going wrong and hurting you or your family.
It is also too bad that the suppliers weren't able to get your new part sooner than 3 days. I imagine this break down must have happened over the weekend when all suppliers are closed. We always do our best to source new parts from suppliers as soon as possible.
I am curious to hear about how this other company was able to fix your equipment for free, especially given that we had to take the old part to properly match up the replacement part. Sometimes if a part doesn't have adequate markings of the model and serial number we take the old part with us as its not functional anyway to ensure that we are able to get the correct part as quickly as possible for our customers.
As for your air conditioner that broke, the manufacturers do not cover any labor coverage for replacement parts. So we would not have been able to install any parts for free. I wish we could have helped you, but it is just not possible to work for free on equipment. If it was any work that we had done we offer warranty on all of our workmanship and stand behind our work.
I assure you we are not in this business just to make a quick buck, we are a small family business that has been around for over 30 years and we pride ourselves on this and on being an honest and reliable company. We do not take this lightly. If you have the time I would love to speak to you and see if we can come to some sort of an understanding of what happened and why. We would never intentionally leave anyone without heat if there was something we could have done to fix it at that time. I myself have a new baby and we would never want a child to go without heat if at all possible.
I am assuming this other company coincidently had a used part that they were able to install for you. As I said before we do not carry old parts as it is a liability issue.
Please call our office and ask to speak to Janae, I would like to resolve this situation as best we can for you.

Catherine McLeod
Catherine McLeod
2 reviews Vaughan, ON
10/10

boiler and a/c service

A friend recommended this company and we have been using them to service our ancient boiler as well as our ductless air conditioner for 8 years. It is still going strong. They are reliable and knowledgeable.

Was this review helpful?
Company Response

Thank you very much for taking the time to review City Gas Company! We really appreciate your patronage for the last 8 years! When it's time for your next maintenance please remind us about your Homestars review and we'd love to offer you a customer appreciation discount to your service!!
Thank you again for supporting our small local business, our family depends on loyal customers like yourself.

Kind Regards,

The Team at City Gas

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Gas Company Limited

City Gas Company Limited is a family owned and operated Heating and Cooling Contractor that has been servicing the GTA since 1982. We pride ourselves on honest staff, quality workmanship and products, at competative pricing. We stand behind all our work and you see that in the warranties we offer ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Toronto?