Hi Mary - thank you so much for this lovely review. I will be sure to let Analissa know that you have found her especially helpful. And I am certainly happy to hear we have taken great care of you at your place of business - let us know if you ever need your home serviced as well!
Hi Sarah - thank you for taking the time to give us this nice review. I am happy to hear you have been satisfied with our services. We do our best to keep our pricing in line with the quality of our workmanship and industry averages. So there may be some companies who are a bit less expensive, and I certainly know of a few who are more. But we pride ourselves on our long standing business and peace of mind for our customers knowing we will always be here when they need us! We really look forward to servicing your property again!
Hello Rosanna - I am so happy to hear that your father referred us to you. A huge portion of our customer base is strictly through referral's as they are really the best way to promote your hard work! We really appreciate your families support in our business and we look very forward to taking care of yours and your fathers property again in the future!
Christine you couldn't have said it better! We really appreiacfte your honest review. And I really can't say how happy it makes me to hear how highly you think of our office staff. Having REAL people who care about what we do and about our clients is very important to us. So to have someone acknowledge l that really validates that for us. We are happy to hear your Air Conditioner has been serving you well and we look forward to seeing you at your next annual maintenance!
This entry did not meet HomeStars review criteria.
Good Day Ruth!
Thank you for taking the time to leave us a wonderful review - we really appreciate your loyalty to City Gas! And I am happy to hear we've been there for you not only for your yearly service but in times of emergency service too - it's always so nice knowing you have someone prompt you can trust!
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Hello,
Thank you for taking the time to place this review. We are sorry to hear that you were sick when your furnace broke down that is very poor timing. Unfortunately we do not carry used parts to try and temporarily fix any equipment as it is not safe to install any used parts that have not been properly tested. We wouldn't take the risk of something going wrong and hurting you or your family.
It is also too bad that the suppliers weren't able to get your new part sooner than 3 days. I imagine this break down must have happened over the weekend when all suppliers are closed. We always do our best to source new parts from suppliers as soon as possible.
I am curious to hear about how this other company was able to fix your equipment for free, especially given that we had to take the old part to properly match up the replacement part. Sometimes if a part doesn't have adequate markings of the model and serial number we take the old part with us as its not functional anyway to ensure that we are able to get the correct part as quickly as possible for our customers.
As for your air conditioner that broke, the manufacturers do not cover any labor coverage for replacement parts. So we would not have been able to install any parts for free. I wish we could have helped you, but it is just not possible to work for free on equipment. If it was any work that we had done we offer warranty on all of our workmanship and stand behind our work.
I assure you we are not in this business just to make a quick buck, we are a small family business that has been around for over 30 years and we pride ourselves on this and on being an honest and reliable company. We do not take this lightly. If you have the time I would love to speak to you and see if we can come to some sort of an understanding of what happened and why. We would never intentionally leave anyone without heat if there was something we could have done to fix it at that time. I myself have a new baby and we would never want a child to go without heat if at all possible.
I am assuming this other company coincidently had a used part that they were able to install for you. As I said before we do not carry old parts as it is a liability issue.
Please call our office and ask to speak to Janae, I would like to resolve this situation as best we can for you.
Thank you very much for taking the time to review City Gas Company! We really appreciate your patronage for the last 8 years! When it's time for your next maintenance please remind us about your Homestars review and we'd love to offer you a customer appreciation discount to your service!!
Thank you again for supporting our small local business, our family depends on loyal customers like yourself.
Kind Regards,
The Team at City Gas
