City Gas Company Limited

Heating & Air Conditioning
710 Kingston Road Toronto ON M4E 2Y9
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Heating & Air Conditioning
City Gas Company Limited
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Reviews for City Gas Company Limited

Average customer rating:
8.3 10 (28 reviews)

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David/Anne from Toronto
David/Anne from Toronto
1 review Toronto, ON
10/10

Boiler, hot water tank & expansion tank.

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The technician is a great guy. He does amazing work with a good attitude & is determined to get the job done. We had our hot water tank & boiler installed by City Gas Company in the past & recently had an expansion tank installed. There was some difficulty removing the old one, but Chris persevered & accomplished what needed to be done. I will continue using City Gas & surely recommend them to anyone reading this to do the same.

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Company Response

Hi David & Anne! Thank you so much for taking the time to post a review! Our technicians sure do work hard to get the job done right for our clients! I am so happy to hear you're kind review and your support of our family business!

snyary
snyary
2 reviews Toronto, ON
10/10

Mitsubishi ductless A/C - maintenance.

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I had my Mitsubishi ductless A/C mainteneced. Amazing technician once again. Chris is wonderful and knows his stuff! We had to replace the pump this year, which was unexpected… but he solved a problem I had for a while. City Gas gave me a bit of break on the cost of the pump whig was helpful! I would reckoned City Gas.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for the wonderful review! I am really happy to hear that Chris was able to correct that problem you have been having!

Brett in Toronto
Brett in Toronto
4 reviews Toronto, ON
10/10

Boiler maintenance & Stelrad radiator install.

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Being a new customer to City Gas Company I can only give one review. Chris was the name of the technician...he was absolutely awesome! He was there to do my boiler cleaning & install a Stelrad radiator in my bathroom. The boiler cleaning was straight forward job for him; however, there were a few hiccups along the way with the rad install. All I can say is he WOWED me. He refuse to give up, he was determined, very diligent and got the install completed with a smile on his face. I will surely be calling on City Gas for my home comfort needs when it comes to competence, dedication & reassurance.

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Company Response

Hi Brett - Thank you so much for taking time to post this wonderful and honest review! We really love great customers like you and look forward to servicing you in the future!

Michael from Toronto
Michael from Toronto
1 review Toronto, ON
9/10

Maintenance for Furnace and Hot Water Heater

I am very pleased with the services of City Gas Company. They do my regular furnace maintenance and in the past they’ve done repairs on my tankless hot water system ( an older model). I found the service guys to be very conscientious and efficient. The fact that I’m still using them shows that they’ve been good because I tend not to stay with companies if I have any issues with them. I tend to think they’re a bit on the expensive side but it is Toronto. Having said that, If anybody asks me who does my furnace I always tell them City Gas, and that I haven’t had any problems.

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Company Response

Hello Michael - Thank you for taking the time to write a great review for us, we really appreciate your loyalty to our company.

We take great pride in our work and like to use the motto "You get what you pay for". There will always be other fly by night companies cheaper then us, and more expensive ones too. But we will always be here when you need us, and in another 30++ years we will still be here giving the same great service.

Look forward to taking care of your future Home Comfort needs - probably at your next annual maintenance!

Larry from Toronto
Larry from Toronto
1 review Toronto, ON
9/10

Regular Boiler Maintenance

I’ve found City Gas to be easy to work with. They show up on time, are polite, clean and friendly. They’ve done a good job with the regular boiler maintenance. As far as prices go we haven’t done much comparison shopping. However, last year they did do a boiler repair that ended up costing 50% higher than some quotes we got after. But overall I’m satisfied with their work.

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Company Response

Hi Larry - thank you for taking the time to leave us a great review. I am a bit surprised to hear you found quotes with such a difference in price. You should give our office a call if you have time and let us know where you found that pricing, maybe we should be getting our parts from them! Jokes aside, we frequently price check all our products to ensure we are selling things at manufactures recommended pricing as well as industry standards. And we are always happy to try and do our best to match a competitors pricing.
We look forward to servicing your boiler system at your next annual maintenance appointment!

Joan from Toronto
Joan from Toronto
1 review Toronto, ON
8/10

Furnace/Hot Water Heater Install and Service

When we had some issues during the ice storm these guy were quick in coming. Just took a few hours for them to arrive and take care of things, so I’d rate them fairly high. They’ve actually done quite a bit of work for us. They’ve installed a new furnace and new hot water heater and they did new ducting at a rental property. At our home they’ve serviced our heating and cooling systems as well. They seem pretty confident with their work. I guess the only thing is that I was surprised with the cost of things. It was a shock to learn how much per hour they charge, but I looked up some other companies and they’re basically in line with them. So I’d probably recommend these guys.

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Company Response

Hi Joan - thank you for your time to give City Gas a review! We really appreicte your continued support of our business and I am VERY happy to hear that we were able to help you out quickly in that ice storm, that was a bad time for lots of people.
I know that these important systems in our homes can be a surprise when you hear the costs, but they are the most important piece of equipment in your home! So it always worth the money to have highly trained technicians properly service them for you. We look forward to working with you again and will be in touch for your next annual maintenance appointment!

paparay in Toronto, Ontario Canada M5R2E2
paparay in Toronto, Ontario Canada M5R2E2
1 review Toronto, ON
10/10

Furnace Maintenance

City Gas Company has been one of the best companies I’ve ever dealt with. I originally just found them on the internet, I saw that they were located not too far from me. So now they do annual maintenance for my furnace. They are great about always being prompt and jumping on a problem to get it fixed right away. I would very highly recommend them to anyone.

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Company Response

Hi Paparay! Thank you for this awesome review - it always makes my day to have so many happy customers! We greatly appreciate your loyalty to our company and we look forward to working with at your next annual service appointment!

Terry from Toronto
Terry from Toronto
1 review Toronto, ON
7/10

Repair and Maintenance of Furnace and Hot Water Heater

I’ve had these guys do furnace repair and maintenance as well as hot water heater repair for me. They’re a bit expensive in my opinion. For example, when I was away on holiday they came to a rental property of mine and fixed a hot water heater. It ended up being $750 and they didn’t even call me beforehand to let me know about it. They just went ahead and fixed it. I could have bought a whole new hot water heater for that price. Anyway, I probably won’t do anymore business with them. I plan to get a contract with another company.

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Company Response

Hello Terry - If you have time I would really appreciate if you could give the office a call and ask to speak to Janae. I am the office manager and I would really like to see if we can look into this for you; as installing parts prior to getting approval is certainly not the norm for us at all - it's actually against company policy. My memory of this is having me wonder if this was the property where a tenant has told us to go ahead with the parts as the property owner was out of the country at the time and they had no hot water.
Regardless, please do call the office as your patronage to our company is highly appreciated and we really would like to make this right!

Frances from Toronto
Frances from Toronto
1 review Toronto, ON
9/10

Furnace Cleaning and Maintenance

City Gas Company comes to clean the furnace and service it if needed. I’m generally happy with them. There’s nothing wrong with what they do. Although, they are usually a little aggressive when it comes to contacting you about a bill. But their work is good and I’d definitely still recommend them.

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Company Response

Hello Frances - thank you for taking the time to give us a review, we really appreciate it. I'll have a little chat with my office staff on invoicing and make sure we aren't coming across the wrong way - we always want our customers to be 100% happy with the entire experience with City Gas' service, not just the work that the technicians do in your home. We look forward to working with you in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Gas Company Limited

City Gas Company Limited is a family owned and operated Heating and Cooling Contractor that has been servicing the GTA since 1982. We pride ourselves on honest staff, quality workmanship and products, at competative pricing. We stand behind all our work and you see that in the warranties we offer ...
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