Reliance Holmes Heating And Cooling Ottawa

We have a home in Riverside South. Last year we had Holmes Heating come to clean out our ducts in the home. At that time they asked us if we were interested in our furnace and a/c being serviced. We said yes. They gave us a contract for the year and serviced both the furnace in the spring and the a/c in the early summer. Last winter something went wrong with the furnace and it wasn't working and the temp was -30. We phoned the emergency number and they called back right away. They came within a few hours and fixed the problem which was some sort of expensive item in the furnace that we didn't have to pay for because of the contract for the year. This spring they called us to remind us to get the furnace checked again and were very flexible with when they could come and do it!! We really think they are great!!!

Get their cost estimates before they come anywhere near you (and preferably in writing).
They charged me $303 (+HST) for 50 minutes of work! Included: $95 for diagnostic service and a flat fee of $208 (!!!!) for a 15-minute installation of the thermostat. To be fair, the cheap thermostat (approx. $20) was included in the flat fee.
No option to the flat fee was offered, nor was it explained to me before the work was done.
This is a gross overcharge! Doctors should have it so good.

Very unsatisfied,twice furnace quit,1st time tech said it looked fine,restart eventually worked,house was 14c,on a -20 c.a month later same thing.Holmes installed both a.c.and furnace,unfortunatly they don.t stand behind their workmanship!!,no follow up,unit is only 5yrs old.It.s a shame they dont stand behind their service or product. anyone know a good and caring furnace co?

This company installed a new furnace and water heater in our home in January 2011. We went with everything that the consultant, Mr. Osman recommended.
My wife and I are satisfied with the product; it is exactly what we needed. We highly recommend Mr. Osman.

The company came and replaced the furnace and ac unit and also the gas water tank was replaced. They were timely and good follow up. The value for money was good. Staff were friendly and cleaned up well after themselves. I would recommend them. They were punctual.

I had homes come in to clean a fireplace that wasn't working, the technician that was supposed to be qualified vacuumed the fine soot, which poured but the back of the vacuum ruining my main floor, and emergency cleaning crew was sent in, it took 5 days to attempt to clean the walls, furniture, drapes, windows etc. Homes refused to come back and fix the fireplace, and after many calls to managers and directors I was given a lot of unfulfilled promises. After 6 months the still haven't dealt with the original problem and another company was used. The walls and furniture will never be the original colour.

I was introduced to Holmes Heating at the fall home show and was impressed by the time taken with me. the Sales follow up this year was helpful and none threatening. The installation crew showed up on time and were polite and cheerful. A problem discovered after the installation was corrected (at I think considerable expense to them) without argument.

Holmes Heating was reliable and provided good service. They sub-contracted the removal of the old oil tank, but did the rest of the work themselves (install gas line from meter to house, remove old furnace, install new furnace and hot water tank). Installers were knowledgable and friendly. Job completed on the day promised with no issues. Perhaps not the cheapest, but highly recommended.