Reliance Holmes Heating And Cooling Ottawa

We had Holmes in for a furnace and heat recovery ventilator clean/inspection. Both units were 17 years old. The service technician found that the furnace had a malfunctioning gas valve and induction fan. The HRV had a seized fan motor and the baffle motor was non-functional.

We decided to replace the furnace and HRV instead of pumping more money into the 17 year old equipment. Holmes helped us very quickly by sending some electric space heaters to our house to keep us warm. Feddie, the sales consultant came to our home in minutes and was very helpful. The furnace install team showed up at 8:15 the next morning (a Saturday!) and installed the furnace. They returned a couple of days later to install the HRV and humidifier. I really appreciated the attention to detail with the installation of the equipment. Very clean routing of wires, pipes, and hoses. I like that they put in a proper water shut off valve for the humidifier instead of using the existing saddle valve.

No one likes having to replace your furnace, but the Holmes team made the experience quick, clean, and trouble free.

- Sean

We first called Sears, was going to cost just 160 to get the guy out here and was going to have to wait 4 days in the cold. We then called Holmes, they were here in 2 hours, great attitude and extremely helpful. Had the issue fixed (broken condensation trap) in an hour and only cost us 150 taxes in. Amazing!

Holmes arrived right on time.He did a great job on cleaning my furnance.I have been useing Holmes since 1977.He explained to me everything that he had done Ryan the technician was very helpful.Yes i would recommend them highly. They do quality work.

Norm Rollin came to do the maintenance on my almost year-old furnace. He did a great job and gave me advice on when and how to clean and when to change the allergy filter. I'm to vacuum it quickly once monthly and rinse it with just water every three months, allowing to dry for a day. I'm to use a 3M filter ($6-7) – from Cdn. Tire, etc., for a day while allergy filter drying. I didn't know, but allergy filters will last years. He also told me something I didn't know - I'm not to use the allergy filter all year. The 3M filter is the one to use in the summertime from the time I turn the heat off to the time I turn it on in the fall. Note that the allergy filter is quite expensive - 87.05 before taxes - so the advice was valuable. Also, I wouldn't have known in which direction to install the filter. Norm marked the direction on the furnace and told me to ensure that the arrow for “air flow” was pointing to right. Also, he asked me why I had the furnace fan on the thermostat set to high. I told him that different parts of the house were different temperatures. He checked the cold air returns upstairs - we have a split-level house - to ensure they were open. Lo and behold, the upstairs bedroom returns were closed for years. He showed me how to open them and to ensure that the pin was up all the way for the return to be closed. In fact, he recommended I remove the pins so that the returns are always open. The furnace installers last year told me I should put a cup of vinegar in the water system to keep it clean. Norm told me where to do so as he thought it was a good idea. If you decide to go with Holmes (they were in my opinion the first company to use the small machine vs. the truck and hose to clean ductwork), ask for Norm Rollin.

This will be my third time using Reliance Holmes Heating and once again they exceeded our expectations. They originally told us they would arrive at 11am. I received a call at 10am asking if it would be alright if they came early - check mark for class right there. Upon arrival, they were clean, professional and very friendly with both my wife and I. We have dealt with many trades over the years and Reliance Holmes Heating seems to continue set the bar for everyone else whether it be working on our furnace, AC or now with the duct cleaning. I rely heavily on reviews for many purchases so I felt obliged to write a recommendation here for this company. Thanks.

the replacement went seamlessly, the installers were clean and they were very professional in their approach.

Trinden, the installer, showed up at the schedule time, introduced himself and we did a walk through while he did his assessment. The replacement seemed to go effortlessly and upon completion we went over the new system and the requirements of the new system.

Major Kudos to your team.

I am not in the habit of writing reviews. However, today I had my furnace and fireplace serviced by Reliance Holmes Heating representative Dave MacKie. I was so impressed that I felt compelled to write this review. Here`s why I think Dave MacKie is a real professional:
1.He arrived precisely on time for our appointment
2. Within minutes he was able to identify and resolve a long standing issue with my fireplace starter. This problem had been raised with other servicemen in the past who had replaced numerous parts all to no avail.
3. Dave was able to address another long standing annoyance we had with rattling ductwork (when the furnace fan kicked in). Again this matter had been raised in the past but had not been resolved. Without me asking, Mr. MacKie spent the time to locate the problem and finally fix it. For this my family will be very grateful all winter!
4. Dave was very couteous, thorough and neat in his work.
5. Definitely value for money.
I just wanted to say thanks to Dave. It`s been a long time since I have encountered a serviceman who really cares about his customers and is rightfully proud of the quality work that he does. I will be asking Reliance Holmes Heating to send Dave to my home again when future service is needed.
Well done Mr. MacKie!

Neil Durling was outstanding on this emergency service call, at 7:00pm on a Sunday of a long weekend! He identified the reason my a/c wasn't working within seconds of opening the cover plate - it was a faulty part.
However, although the a/c unit was under warranty, it wasn't with Reliance - so it would be quite a costly repair, or we would be without cool air during one of the hottest days of the summer. Dissatisfied with both options, I asked Neil if there was anything else he could do. And miraculously he was able to start up the a/c unit manually!!
The part still needs to be replaced, but at least now we can comfortably wait for it to be repaired under warranty. It was a pleasure to know Reliance doesn't coach their specialists to push sales on customers, but ensure the best service instead. I'll be calling them in the future for all the heating and cooling needs. Thanks Funace Whisper!

Neil Durling from Holmes came to diagnose our old A/C unit that was not functioning properly. He was very friendly and respectful, and took quite a bit of time to show and explain to me what he was doing and discussing the implications. He was very up front about fees for subsequent services. He is very knowledgeable and loves his work. Highly recommended!

We have also had good experiences with Holmes teams fixing a mis-wired gas stove and maintaining our furnace.