I had homes come in to clean a fireplace that wasn't working, the technician that was supposed to be qualified vacuumed the fine soot, which poured but the back of the vacuum ruining my main floor, and emergency cleaning crew was sent in, it took 5 days to attempt to clean the walls, furniture, drapes, windows etc. Homes refused to come back and fix the fireplace, and after many calls to managers and directors I was given a lot of unfulfilled promises. After 6 months the still haven't dealt with the original problem and another company was used. The walls and furniture will never be the original colour.
- Approximate cost of services:
- $0.00
- Company Response
Dear Cindy,
I apologize for my late response on this forum – I do hope your situation has already been resolved. At Holmes Heating, we strive to provide our customers with exceptional service and integrity. It is what has kept us serving Ottawa for more than 50 years.
As Manager of Sales and Marketing, I assure you that we take your comments very seriously. Could you please contact me directly at afitzpatrick@reliancecomfort.com or 613-592-8170 ext. 109 so we can discuss your situation in person?
Thank you,
Andrew Fitzpatrick
Manager – Sales and Marketing
Reliance Holmes Heating