Care Pest & Wildlife Control Ltd

BUYER BE AWARE. These guys are a fraud.
After repeated calls and emails, they keep sending me a bill for services that were not rendered. Repeated attempts to contact them in vain.
I have filed complaints against them on BBB and may take them to small claims court if they don't stop harassing us.

We have used Terminix for 2 years for carpenter ants and are very happy with their service. Chris has been our technician and he couldn't be more pleasant. Always on time, knowledgeable and respectful of our home. I would highly recommend them to anyone.

This company has billed credit card 2 times, one for 582.75 on December 14th, and one for 298.20 on December 22nd. The first time they did not give me a receipt, but after many phone calls emailed me an invoice for $210 on December 22nd and told me that was the amount that had been charged to my credit card on Dec. 14th. At that time they told me I would have to pay again for the trapping program as they had made a mistake and not charged me for it or signed me up for it, so they billed me an additional $298.20 for the trapping program.

In addition, they have done a lot of damage to my home, broken the attic door, which was supposed to be replaced last week but the technician who they had scheduled to come and replace it last week had no knowledge of this and no replacement door when he arrived.

In addition, he did an inspection of the screening work that was done in December he said it was not done correctly and this should be fixed at no cost to me. It took this company two weeks after I initially contacted them to come out and do any repairs, in which time the rats moved from my attic into the basement and ate through walls, floors, doors, carpet and underlay, and the back of my fridge. In the 3 weeks since that time, the rats are still coming into my house through and around the screening that was installed incorrectly, and have now pooped, peed and chewed every room in my house, one even ran across my daughter's arm while she was playing.

This company also has refused to provide the trapping services, which I have now paid for twice. Initially they said it was because I had not signed up or paid for the trapping program, which their technician charged me for on December 14th. Since they charged me for it again on December 22nd, they have not provided me with any weekly appointments to do trapping until I phoned them, usually twice every week, to follow up and ask why they were not scheduling any follow up appointments. Every time I phone this company their customer service reps also tell me I have not paid for the trapping program and have a $500 balance outstanding for screening services, which I have already paid for twice now.

At this point I would like this company to fix the damage they have done to my house and refund all of my money. I have been phoning them twice a week since December 14th to follow up on this and they have not resolved the issues or refunded my money. Now they tell me no one will be available to even discuss this with me until next week because they are away at a conference.

So I called for an inspection but was told I had to catch one first. I caught 7 fleas within a day. I just moved into my place and it has a carpet. I have no pets. The woman came in saw them and said yup- fleas. She was perplexed on how they could be there since I don't have a pet. She said they could come in on someones clothing. This didn't help my situation because my landlord already didn't want to pay for it. The Orkin website said you can fleas if the previous tenant had a pet and they live in the carpet. She had a cat. Before the inspector left I asked her if there was anything I should do. She said to move the furniture away from the walls, so I did. She came. She sprayed. 10 days later- I'm covered with flea bites again. I called the company and they said- well did you follow the prep sheet? What prep sheet? I didn't receive a prep sheet. So she spoke with her manager and they said they would give me a 20 percent discount. EXCUSE ME? I don't even have a pet- it's been ten days. Clearly the job wasn't done thoroughly. Who in there right mind would pay a company to come back to do what they did wrong again? so I can call in another 10 days and be like they are still here?

I called Care to check my Mom's attic after she heard noises + could smell smell an odor. Care was great - Curtis + Jeremy explained the problem - set traps, plugged some entry holes and gave us some suggestions for follow up and how to keep the area free of critters in the future. They arrived on time, were very professional + their prices were very fair. Highly recommended!

I had a hornet problem in my roof tiles. With the hornet buzzing around my patio area, it made unsafe to sit and enjoy my yard. Care pest technician came to my house and took of the problem. They used enviro-organic material to treat the problem. Within a few hours the hornet situation was resolved. The technician was professional and quick. I would hire from this co. again for any future hornet problems.

Two and half years ago, we bought our first home. We understood there had been a rodent issue in the attic and wished to deal with it before moving in. We contacted Care Pest. They came and accessed our home and let us know that rats and squirrels had been residing in the attic. After hiring them, they brought in a team to empty and clean the attic, block off any entry points, screen off the outside of the house to prevent any further rodents getting in and reinsolated the attic. Their staff were friendly, on time and kept it as tidy as a company could, while cleaning that much stuff out of an attic. Once they were finished, I definitely felt confident that our house was clean and, for the time being, rodent free. They came and checked up in the attic and around the house a week or so later to see if there was any new activity. Seeing as everything was still in great shape, they simply let us know that we could call any time if something changed. We have since called twice about some rodents getting in, each time, they came as soon as possible and quickly found the problem and fixed it. Unfortunately, rodents are persistent, but we are comforted in knowing that we can call Care Pest. We highly recommend this company!

My pantry was infested with Indian Meal Moths... there were moths, larva and eggs in there. They were very punctual and courteous. They let me know during the appointment booking phone call that I would need to move all furniture a foot away from the walls and that I would need to be out of the house for 8 hours after they sprayed the pesticide in the whole apartment to let the fumes dissipate. They were respectful of my furniture and I have yet to see another meal moth/larva/egg return to my apartment since.

I called them to inspect my crawl space after I heard scratching noises down there. They showed up on time to inspect and recommend a plan to deal with the rodents. Then set traps and three follow ups to clear them. Each time they were professional, courteous and showed up on time. Very pleasant experience considering what I was dealing with.

We had these birds (either robyns or sparrows) peck away and get into the original metal screens covering the soffit vents. Got an estimate on the phone and agreed to have technician do the job. Arrived on time and was a good guy. However, there was a miscommincation which was taken care of swiftly and did not result in an additional charge. Technician came back a few days later without even saying hi to us and wrapped up his work + took off.

Would have given a higher score but because of lack of communication, will downgrade 8 to a 7 stars