Muhammad is a true professional. He is honest, straight forward, exceptionally thorough, and knowledgeable in his craft. After finding a bedbug crawling on my living room couch, I had another company come in to assess the situation. After a cursory inspection, they concluded that I did have an infestation (despite no evidence except the one bug I had caught) and asked me to sign a contract for a heat treatment costing several thousand dollars. The inspection didn't quite sit well with me so I called in Muhammad upon a friends recommendation. Although his inspection is more expensive than what other companies advertise, he spent well over 3 hours scouring my entire house, after which he determined that I did not have an infestation and this was a one off bedbug that must have come in through a visitor or backpack etc. Muhammad saved me thousands of dollars in unneeded extermination treatment. Muhammad is also sensitive to the "panic" factor of thinking you have or actually have bedbugs, and is very thorough in explaining how bedbugs work. Understanding the life cycle and habits of bedbugs makes the situation more tolerable and manageable. He instills confidence that he will take care of the situation to its completion. The post visit experience is also exceptional - I think on his website the guarantee is "until the job is done" which I have no doubt is true. I had further questions several months after his visit and he promptly responded or called with answers to my questions or concerns. Should I ever have a bedbug problem again, I will contact Muhammad without hesitation and have no doubt that he will take care of it.