Toronto Appliance Service Ltd.

This is respond to “Kitchenaid Over Owner's” – TAS has been in service since 1975 and has good reputation with our customers. Again we don’t know who the complainer is as “Kitcheaid Over Owner’s” is not set up as customer in our system therefore we can’t provide exact answer to this particular complaint. TAS is servicing approximately 1200 customers a month and we don’t remember details unless name, telephone number or address is specified. When calling Home Stars management to get some kind of clue who the complainer is they advised that they can’t help us as they don’t have control who is writing what. To respond to this review we are advising you that when calling TAS for service we charge for service call that takes care for travel time and diagnosis of your appliance problem and then we’ll give customer an est. It is up to customer if he/she wants to repair the appliance. If appliance is not being repaired than customer is obligated to pay for service call as agreed at the time of appointment being placed. In regards to this complainer mentioning that they spent $4000 on repairs – WE DON’T KNOW W ANYBODY EVER SINCE 1975 THAT WOULD SPENT MORE THEN $900 FOR REPAIR ON THEIR APPLIANCE. We asking Home Stars to review their records and/or find this customer/complainer and repair TAS Rating for this review.

We at TAS do not know who this customer is. We service 60 to 80 different customers every day and doing so in varies areas. We repair also washers as specified above. If this customer was serviced by TAS and is very unsatisfied with the fact that he paid so match for repair then he/she should state their name and address so we can respond to it with our opinion. At this time, we can be only sorry that he/she spent that kind of money for repair. We don’t even know if washer is repaired or not. We would appreciate that Home Stars takes this under consideration as even when we called management they could not help us with finding who post this review under our name. For all we know it could somebody off the street or extremely mad competitor. Whoever wrote this review doesn’t show high level of inelegancy what could be seen in their writing. As far as we know Home Stars supposed to review and verify all postings prier to go live – obviously that was not done.

Customer called TAS and placed appointment to repair not working Thermador oven. Company policy is to go and verify what’s the problem and what part need to be replaced. Thermador oven doesn’t have visible element so by looking at the oven it could not be determine whether element or different part is needed. When our tech arrived and opened inside of the oven he determined that bake element was completely burned. So TAS has created estimate to replace element and customer agreed to it. When our tech arrived with new element and replaced it he found that control board was not sending any power to element. At this time customer was notified and showed that bake element (completely burned) has caused malfunction of control board. Customer was angry that this costing him so match to repair an old Thermador stove – he refused repair and DID NOT paid $400 for it. TAS does not know what happened with customers stove. To Home Stars - please repair TAS Rating for this review.

TAS has been in business since 1975. Our large customer base was established based on our service. Our service call charge includes travel time, vehicle were and tare, gasoline and first 30 minutes of diagnosis time. Usually takes up to 20 minutes to make diagnostics and most repairs are completed within 1 hour. Our labour rate is flat fee for first hour and then it breaks to per 15 min charge. At all cases TAS always advises customers of its labour, part and service charges before making any repairs and/or ordering any parts. In this situation customer was advised of the price by the phone before we ordered part – customer agreed to estimate therefore we ordered part and went back to replace it. This took TAS approximately 30 min to complete it and customer refused to pay. After little argument and explanation that we had to make 2 trips, order and pick up part customer had paid amount that he agreed to before we came out. We are sorry that customer is dissatisfied after the job was successfully completed.

Customer placed service call for noisy dryer. TAS tech showed up in the first week of December 2009 and determined that we needed front felt with glades for it. Our tech collected credit card number from customer but did not authorized it on the spot. When being in the office next morning he was trying to authorize it again – it failed. Our accounting department was calling customer to get different card and/or different method of payment - customer was not available (even though) messages had been left to call us back with payment and for estimate. Finally days later we got hold of customer asking them to pay for service and giving them estimate to repair their dryer. At this time customer advised that, their dryer is already repaired and they don’t need our service anymore. At this point we asked customer to pay for our initial visit that it wasn’t pay for yet. TAS will not order parts if customer will not agree to it and/or if customer does not pay for initial visit. This customer had few appliance companies line up to repair of their dryer. TAS came to diagnose and second company or customer himself repaired dryer after watching our tech taking it apart. TAS is here to service appliances and make customers satisfied but TAS has to charge for its services. There is many customers that get away with payments for completed jobs that is why TAS is protecting itself and take proper steps and actions to prevent that.

Customer called complying that her microwave is not working and that there is no lights in the oven. When TAS tech came he found that light transformer is not working control board was dimmed. He ordered display board and light transformer. At this time the light was up and working and display was not dimmed anymore but microwave was still not operating so after repairing other issues that could be potentially effecting magnetron now was time to look and most expensive part. This part was checked before and noting indicated any problems with magnetron that is why we decided to repair other issues first. Finally we replaced magnetron and microwave is working fine. Customer was advised each time when we came to her house of these different issues. She knew very well that we might need more than one part to repair her oven so knowing of all the costs she called KitcheAid to complaint that such a new oven have so many issues and that she paid so match for it. Whirlpool ended up covering entire repair, customer did not pay for anything. This oven was only 2 years old and parts that we were replacing were not covered anymore. Customer would have to pay a lot of money for repair and that is why customer was frustrated. Customer received full satisfaction after Whirlpool covered entire repair.