Toronto Appliance Service Ltd.

I have front loaed washer about 3 years old. It came with the house so I did not have prove of purchase. I called Whirlpool to place service call as my washer was noisy on spin cycle. They said that they are going to be sending Toronto Appliance in to service my washer but they gave me appointment for the next day. I have 3 small children and I need to have washer every day. After I hung up with Whirlpool I looked up Toronto Appliance on internet and gave them a call to see if they may put me on for earlier appointment. After I spoke to Ann (dispatcher) she said that tech could come same day. Technician arrived in 3 hours after my phone call and diagnosed that my washer needed motor. He gave me the estimate on the spot and I agreed to it. After charging me service call he said that he’ll come back tomorrow to finish the job. About 5.30 pm that same day I received phone call from TAS technician asking if he can come back to replace part, of caurse I said yes and my washer is working now. The most impressive action that TAS has performed is finding out that some of the washer parts were still covered under manufacturer warranty and I ended up paying for labour and service charges only as motor was covered by Whirlpool. Exelent service TAS – I will recommend you to all my friends and familly.

Well, this is a company to avoid.

We call them to repair our dryer because we were recommended by the brand company of our dryer. It was a mistake.

They charged us $135 for a 5 minutes job. the technician just put back one piece were it should be. The funny part is that we were told that they should have charge us more ie around $210. but they were nice...

Think twice. Don't loose your money on these guys. They will overcharge you for sure for the service. I would not be surprised that other had or will have a problem with them. The customer service on the phone is disastrous.

Toronto Appliance charged me $210.00 for 17 minutes of labour. $88.00 for the diagnostic and $98.00 for the 17 minutes it took to clean my machine. No parts required. I was quoted $19.00 every 15 minutes after the initial diagnostic by Whirlpool Canada. The Service Person quoted me $200 plus any necessary parts. He also told me if I didn't want to pay the estimated fee and I had a problem with it, I will have to pay the $88.00 for the diagnostic and he can leave. He wasn't leaving until I paid the $88.00 + HST. Whirlpool Canada is now investigating. I strongly do NOT recommend this company.

Like all appliance repair companies, the charge just to come out can seem high. But this company answered the call promptly, diagnosed the problem efficiently and quickly. Problem fixed, and the fridge is working fine now.
recommended

This company is the worlds worst appliance repair company I bought a top of the line Bosch fridge from lowes with the extended warranty and they sent these hack jobs out to fix a broken ice machine the tech was 4 hours late and when I called the office I was on hold for over half an hour then I was told to keep waiting. When they finally the technician had no idea how to repair the fridge and spent 30 minutes flooding my new kitchen floor with water and fixed nothing I cant wait for them to come back for round 2
Be Aware these guys aren't qualified service techs

We have called Toronto Appliance to repair a kitchenaid range, that we still have under warranty. The technician, Victor, came to repair it. His attitude was really frustrating right from the beginning. He refused to take his shoes off, when asked ( it was rainy and muddy outside) and it seemed like we were taking up his time. He came 7 times and replaced the same burner 3 times then tried to replace spark module but the problem still wasn't fixed. He promised to call us and never called back. He was rude and unreliable. We have contacted the office and were promised a supervisor's call with a solution for the problem. However, we have never heard from them since. Very bad service.

Freezer working---fridge part not---Service rep came and after 2
minutes had figured out the problem and proceeded to explain it
to me ---give me an estimate and proceeded to fix it---Rep was
very professional and informative----

We were happy with the service in the beginning but after 5 months of having a broken oven before it was finally fixed we were no longer happy with the service. The only reason they were not given a lower score is because the oven was fixed in the end.

Pros: The administrative staff is efficient and booked appointments promptly for the first 3 visits. The service men generally come within the allotted time slots. They work on a fixed labour rate.

Cons: The service men came 7 times before the oven was fixed (8 appointments had to be booked). Some of our new kitchen cupboards were scratched when the oven was opened up, but they denied doing this even though the scratching process was witnessed when it occurred. From the 4th visit onwards, appointments were no longer promptly booked. We had to proactively follow up with them before to get the next appointment. From the 5th visit onwards we had to call several times to have them figure out what their next move was. Several times the service men said they would call back the next day but they never called. They failed to show on the 6th visit and called 2 hrs after to say they couldn't make it. They did not come prepared with electrical drawings of the oven and instead on the 5th visit asked us to use the internet to access the password secured manufacturer's website to print off the wiring diagrams for them. When the oven was finally fixed, it was with the 1st part they had ordered and tried on the 2nd visit, but they apparently did not know this part had to be programmed and said the manufacturer did not send the part instructions with the part; thus it was not until the 7th visit that they figured this out. We were charged later for 2x the fixed labour rate as they said in the end that 2 repairmen were needed to repair our oven, even though 1 repairman showed up for the first 5 visits.

Summary:
If it's a simple appliance they can probably fix it. If it's a complicated computerized appliance (we had a BOSH convection oven with a digital panel), maybe they aren't the best ones to call.

TAS exhibited excellent customer service in promptly, courteously and efficiently repairing my leaky dishwasher before a big dinner party. Every business could take a lesson from you!

Thanks again,
Jenny K