Reviews

10/10

While being a bit funny about my review title....I don't kid around cleanliness and finding a very good respectable and professional contractor. Matthew and his company were recommended to me by a friend but I still came to check out his reviews here on HomeStars. My first interaction was via this site and Matthew was very responsive and transparent about the process, pricing, scheduling and prepping the home for the service. I had duct cleaning done over 10 years ago and thought they had done a good job and by the way- I learned now never to wait for so long! Unlike the other company- not sure if processes changed- Matthew went to each vent to service it thoroughly. I know this now because some dust residue around the vents did result from his action but that is expected when things are done right and your house is close to a 100years old plus my neighbours did a reno last year so all that was lingering in my vents and likely the reason for my random sneezing episodes. I thought I had developed allergies but all I had to do was get on top of my indoor air quality issues. I didn't mind vacuuming and wiping things down afterward and besides I was prepped for that outcome....he showed me the before and afters as I observed him filming and taking pics as he went along- my air return- don't get me started! He answered all my questions regarding maintenance until his next visit in a couple of years. Now my Dyson is not getting its sometimes twice daily workout. I have the laser attachment so I know the cleaning is legit cause that thing catches everything. Needless to say, I feel my time and investment in getting my air ducts professionally cleaned was worth every penny. It has created better air quality and saved me time cleaning. It also helps that Matthew is a lovely young man who understands hard work and interacts with you as a human versus a one-time transaction. I wish him and his crews all the best.

Approximate cost of services:
$395.00
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Company Response

Thank you so much for your kind and thorough review! I am so happy that we had the privilege to take care of all your duct cleaning needs. It's a shame we can't give out reviews to clients because some of them deserve 10 stars and you are absolutely one of them! It's great to hear we met your standard of service and that your home has excellent air quality now:). We sincerely hope to maintain a work relationship with you for many years to come!

Thank you , Matthew

10/10

Camilo and Brendan as well as their admin team were very efficient in getting me booked in and systems checked out. Camilo came across a few potential issues and explained my options to remedy and emailed info to me as well. He is not pushy and in fact very measured in his approach. I really appreciate being able to take my time to digest the findings and take action from there.

Approximate cost of services:
$50.00
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10/10

Well, I always here the commercials and thought why not give them a try. I did also get a quote from another company but overall Love Your Rug really seems to have a more seamless customer experience and the pricing was competitive. I did have to chase at one point but their response was super-quick and straightforward and made sense given the state of one of the rugs they cleaned. Would def recommend but hopefully not need to use again for this particular service (they offer many which I didn't know!) cause I'm done with rugs!

Approximate cost of services:
$380.00
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Company Response

Thank you for this wonderful recommendation.
Below is a link for last weeks Globe And mail write up about one of our other divisions LoveYour Gear. Hopefully you will read it and enjoy the story

Best, Tony

https://www.theglobeandmail.com/canada/article-hockey-equipment-cleaning/

10/10

Ray under-promises and over delivers in product value and customer service. I had changed my internet and didn't realize it would impact my ability to monitor my property while remote. I called Ray and he diagnosed the issue right away and explained that a service call would be required to get them back online for a small fee. I didn't hesitate as I value Ray's time and with travel costs being what they are these days. He was very efficient and demonstrated the fix before he left to my satisfaction. It seems difficult to find consistently trustworthy people these days but Ray is one of them:)

Approximate cost of services:
$50.00
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Company Response

Thank you so much for choosing TOTAL SECURITY SURVEILLANCE CO1994
really appreciate your support and very kind testimonials
please call any time you need any assistance
RAY
TOTAL SECURITY SURVEILLANCE CO1994

10/10

Plumbing Heroes -Camilo were exactly what I needed. My furnace was due for a tune-up and there were some other concerns that I wanted addressed. Camilo was able to attend the same day and did a through check of all mechanicals plus make some recommendation for preventive maintenance. I was so impressed that I purchased the Elite Membership -which will allow for annual checks - so another peace of mind. Camilo was very patient with my questions and explained things so that I understood and was just a delightful young man. Glad I found such a trustworthy service.

Approximate cost of services:
$50.00
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Company Response

Hi,

Thank you for leaving this 10 star review for Plumbing Heroes and our technician Camilo. We are so pleased to hear that you were impressed with the quality of service that Camilo provided you. Our company prides itself in preventative maintenance and establishing consistent practices designed to improve the performance and safety of the equipment at your property.

We'd also like to welcome you to the Plumbing Heroes Family and thank you for purchasing our Elite Membership Package. You can count on us day or night! We will always be in you're corner.

We thank you again for choosing Plumbing Heroes as your neighbourhood plumbing and heating company. Stay safe and healthy.

Plumbing Heroes
https://www.plumbingheroes.ca/
416-893-5717

10/10

I really like the reviews I read for Mike and also his phone etiquette as well. He and his partner did a an extensive review of the entire property and asked questions and made recommendations along the way. I wanted to get some insight into the current state of my home in order to know what projects to work on now so that don't become massive costs in the future. Michael sent a through report that same night and one by one I'm addressing each concern. Most of the fixes are inexpensive and I have peace of mind because I know what I have to do to keep my house in good shape too. Thank you Michael!

Approximate cost of services:
$100.00
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Company Response

Thank you, you know I take my job seriously doing those suggestions should keep your house in very good shape. Good for you!

10/10

My front yard is the size of a postage stamp but I still have pride in home ownership and just couldn't stand it anymore. Between the relentless heat keeping me from wedding even in the early hours of the morning and overzealous weeds....I just couldn't keep up anymore and decided to do a complete overhaul and needed some waterproofing done as well. I decided to contact Sophie and Theo based on their reviews and was impressed from the start. They came and got an idea of what I wanted and made some recommendations so I could make an informed decision. The project was booked and Theo completely overhauled my front yard and took away over a foot of soil and replaced it the next day with the cleanest soil I have ever seen and topped it with the greenest sod I had ever seen as well. My waterproofing problem between the original house and front extension was also addressed and I'm so thankful. Theo worked diligently and would hardly even take a bottle of water from me. He left the area clean every night and was no bother to the neighbours even though he came with a bit of equipment. I'm quite pleased with the outcome but most importantly I found a contractor I know I'll be able to contact for other home needs. Happy to recommend them to family, neighbours and friends alike.

Approximate cost of services:
$1.00
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Company Response

Sandra it was our absolute pleasure to work on your project! We hope you can enjoy your front yard everyday now😊

10/10

Kenneth was spot on! He inspected my roof after I heard little feet running around the attic one morning. Said all looked good but did discover an entry point on my neighbours side after they asked him to take a look. Kenneth placed the proper contraption to humanely rid the attic of squirrels and any other unwanted guests. He also did a perimeter search and discovered a hornets nest in the beginning phase luckily and took care of that as well. Would recommend him without hesitation and he happens to be a nice guy too.

Approximate cost of services:
$15.00
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Company Response

We're thrilled you had a great experience with our team! We're glad we could take care of your pesky squirrel issue, as well as the unexpected wasp nest! Thank you for the glowing review and recommendation of both our company and Kenneth. We always strive to conduct as humanely and efficient as possible. Thank you for your trusted business with us.
We Gotcha!
The Gotcha Wildlife Team

10/10

Alen is a true professional. He showed up in safety gear and maintained good distance while diagnosing and relating the problem. What really impressed me was that he didn't take what he saw at face value -busted water line.....but dug further. He could've easily charged me to replace the part -only to call him back. His experience after further evaluation resulted in confirming that my dishwasher wasn't worth fixing and best just to replace. He even suggested a brand he trusts! Now I trust Alen and Alpha Appliance. Thanks for providing honest and upfront service.

Approximate cost of services:
$10.00
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Company Response

Thank you for taking the time to write a review. It was nice meeting you.
We always care about our clients satisfactions. Our business continues to grow due to the loyalty and referrals from many of our satisfied customers, like you.Thank you again for your support. Have a amazing day

10/10

This review was supposed to be done a few years ago....but still stands! Veli and his team worked diligently to interlock our house from front parking pad (including a retaining wall) , along the side of house to entire back patio. Veli was transparent and provided guidance and insight throughout. His team worked almost without breaks and were very clean and respectful of our property and thoughtful of our neighbours as well. He gave us tips on how to maintain the look and everything still looks good and solid today. We wouldn't hesitate to recommend them in the slightest.

Approximate cost of services:
$100.00
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Company Response

Thank-you very much for your kind and generous review. We are happy to hear that you're pleased with the work we did for you. Please keep us in mind in the future if you should require any work done. Thank-you again.

10/10

I consider myself very fortunate to have come across Gancy....he is super knowledgeable, insightful and a decent human being. I heard little critters in my house and was not going to take any chances. Called Gancy and he arrived the same morning. Did a perimeter audit of the house and through interior review. He educated me on typical entry points for mice and their normal routine once inside. Glad to hear the odd univited guest was normal once in a while but I wanted them gone. Gancy set up traps and distributed pellets accordingly. He guided me on how to monitor the situation to know his expulsion plan was working. He also encouraged me to call with any questions and would come back without hesitation. Gancy was genuinely interested in my concerns and understood how important it was for me to be proactive. Hope to recommend this true professional to family, friends and neighbours.

Approximate cost of services:
$1.00
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Company Response

This is awesome. Loved that we meet your expectations to resolve the issue.
Appreciate your positive feedback on our service.
Thanks and please stay safe
Gancy
Pestzone Pest Control

10/10

Serihy and his crew from Tornado Plumbing & Drain really set the bar in terms of providing an educational, efficient, clean and somewhat enjoyable experience. I had very minor water issues in the basement in the past but since it is finished I thought I wouldn't take a chance and decided to do some preventative maintenance. I called Serihy based in his reviews (and great to see pictures as proof) to inspect my almost 100yrs old clay pipe and then give me some insight on what could be done and possible discoveries we could encounter along the way (original LEAD pipe from house to city water line). He was very detailed in explaining how things work, how the crew would work, collaboration with gas line marker personnel and final city water inspector. I have to say that the only delay was out of his control (gas markings) and he was communicative throughout- and at no time was there pressure to make a decision (which I think I valued the most). The crew prepped the house accordingly to avoid excess dirt and dust from travelling throughout the house. They worked consistently and didn't linger making phone calls or lollygagging in any way. They were all polite and wouldn't even accept bottled water. I would say for a 'dirty' job- this was the one of the best clean-cut contractor experiences of my life. Many neighbours stopped by to know if everything was ok and I was already recommending them during the chit-chat. If you value experience, communication, cleanliness and paying a fair price then please consider calling Serihy and Tornado Plumbing & Drain.

Approximate cost of services:
$1.00
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Company Response

Hi thank you so much for the best review!!!!!! We are happy you Satisfied with our service: back water valve installation,sewer drain replacement (old clay pipe to pvc ),sump pump installation,replace the lead water line to copper. We Increased the water pressure,flowing,and now you can Enjoy to drink,cook healthy water!!!
Also we protested by back water valve on the sewer drain (a few years ago A lot of people on your street got the flood) it's will not happen again.
Sump pump help to collect underground water or moisture on the floor is not going to be!!!!
25 years of the warranty!!!!!
Also good we helped with rebate $3400 from the city of Toronto (Subsidy program)
Thank you for Being our customer,look forward to work with you in the future.
Tornado Plumbing & Drains
WWW.Tornado-Plumbing.com
647-784-8448

10/10

I have been in contact with Ray for close to 2 years and finally decided to take the plunge and get some upgrades to our security. He was patient with my requests throughout and quite educational as well. Totally pleased with his service. No hesitation to recommend.

Approximate cost of services:
$1.00
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Company Response

Hello
Thank you so much for your testimonial
it was a pleasure working your project
thank you for choosing TOTAL SECURITY CO
I appreciate your business
RAY
TOTAL SECURITY CO