TOTAL SECURITY & SURVEILLANCE CO(1994)

Formerly Total Security Co 1994
Alarm Systems
Mississauga ON L5V 3C5
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Alarm Systems
TOTAL SECURITY & SURVEILLANCE CO(1994)
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97%

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Reviews for TOTAL SECURITY & SURVEILLANCE CO(1994)

Average customer rating:
9.8 10 (269 reviews)

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Glen
Glen
6 reviews Pickering, ON
10/10

Security system upgrade

I contacted Ray from Total Security about upgrading our existing outdated security system. Ray responded to my message in a very timely manner. We discussed my issues and wants , made an appointment to have him check out my existing system . Ray arrived on time and checked my system and made recommendations for a best solution. We set a date and he came back and completed the upgrades to my system in a completely professional manner . Ray made sure everything was functioning as it should and gave us a tutorial on how to use our new system .
Total Security provides great options , great equipment, and professional highly skilled installation.
Ray is never further than a call away .
I highly recommend Total Security & Surveillance for all of your alarm or surveillance needs .

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Company Response

Hello Glen,
Thank you so much for choosing TOTAL SECURITY as your primary security service provider.
Really appreciate your generous testimonial.
I am looking forward to hearing from you earliest. Please call me any time you need assistance
Wishing you and the family a wonderful Christmas and the very best for the new year
RAY
TOTAL SECURITY SURVEILLANCE CO1994

Private User
Private User
Private User reviews Toronto, ON
10/10

Great support

I was referred to Ray by a friend. He performed the installation in a timely manner and also provides great follow-up support. He is available to answer all questions and assist.

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Company Response

we appreciate your business and thank you so much for this awesome review
please contact us anytime you need assistance.
RAY
TOTAL SECURITY SURVEILLANCE CO1994

Paskaran in
Paskaran in
3 reviews Toronto, ON
10/10

Home security

Excellent service very friendly and reliable.with this company for more than 15 years I will recommend for anyone looking for home security service
Thank Ray keep up the good work

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Company Response

Hi Paskaran
Really appreciate your support all these years and your generous testimony
15 years is INDEED a milestone
and I am forever grateful to your continued support
Wishing you and the family the very best for 2022
please contact us if you ever need any assistance
RAY
TOTAL SECURITY SURVEILLANCE CO1994

yament110
yament110
3 reviews Mississauga, ON
10/10

Home Monitoring

known Ray since the last 10 years, he's company has been providing Monitoring System for my home and business, great guy and very good work ethics. Keep up the good work

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Company Response

Hello
Thank you so.much for your business and for taking the time to write this testimony
your support is hugely appreciated
please contact us anytime you ever need any assistance
RAY
TOTAL SECURITY SURVEILLANCE CO1994

Vince
Vince
2 reviews East Gwillimbury, ON
10/10

Project

Ray and his team were amazing. They got the job done quickly and perfectly. They are a professional company who are knowledgeable and do their job well. Happy to recommend their services

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Company Response

Hello Vince
Thank you for choosing TOTAL SECURITY SURVEILLANCE CO1994, appreciate your business
And your generous testimony
RAY
TOTAL SECURITY SURVEILLANCE CO1994

Private User
Private User
Private User reviews Vaughan, ON
10/10

Surveillance Cameras -vb

Service was great and quick! Ray is very knowledge in this field and took the time to properly explain how everything works and didn’t leave until we were confident we knew how to work the system ourselves. We also know that if any problems arise, we will be taken care of. Thanks for everything!

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Company Response

Thank you so much for your business and for choosing TOTAL SECURITY SURVEILLANCE CO1994
Also for your generous testimony
I'm only a text message away anytime you'll need any assistance
Ray
TOTAL SECURITY SURVEILLANCE CO1994

Raj in Mississauga
Raj in Mississauga
2 reviews Mississauga, ON
10/10

Home security System

Total Security ( Ray) installed my alarm system and I have to say a BIG THANK YOU to Ray for the excellent installation and after sales service that he provides. Any time, I have faced an issue, including battery replacement, he was quick to return my calls, pass by and fix the issue. I would highly recommend Total Security to anyone who is looking to get a new home security system installed.

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Company Response

Hello Raj
thank you so much for your wonderful review
really appreciate your business past 10 years
please contact me anytime you need assistance
RAY
TOTAL SECURITY SURVEILLANCE CO1994

Brad in Toronto
Brad in Toronto
1 review Mississauga, ON
10/10

Installation of Home Security Cameras

Ray installed 3 outdoor security cameras for my house in the Mississauga suburbs. When I was looking for a company I was turned off by several others that seemed to have good Google reviews which after a closer look were obviously paid/sponsored. I think if you're having security cameras installed, trusting the installer is the most important consideration.

Ray responded quickly to my inquiry, visited my house to give a proper quotation, and was able to provide me with several options where the camera hardware was concerned. The install ran into a couple of hiccups, partly because of my poorly set up home network (which I fixed) and partly because of a hardware failure (bad cable that needed to be replaced), but Ray handled both issues professionally even though he had to come back to my house for 2 additional visits.

In the end, I'm very happy with the results, with the quality of the camera / images, and with the price. I would recommend for sure.

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Company Response

Hi Brad
Thank you so much for choosing TOTAL SECURITY SURVEILLANCE CO1994
And your wonderful testimony
I'm really glad the project was completed to your satisfaction
Please call me anytime you need assistance
RAY
TOTAL SECURITY SURVEILLANCE CO1994

Niaz in North York
Niaz in North York
1 review Toronto, ON
0/10

BE CAREFUL ABOUT RAY

On Oct 14, 2021, after my review been published, RAY called me at 10.25pm and left a voice mail with rudeness, shouting and bullied me with very very offensive languages several times that are not writeable. Now I realized, he can't tolerate negative review. It's really disappointing and disrespectful that an owner of a company calls a customer at 10.25pm and verbally harasses with shouting voice and with offensive languages for a negative review. He proved himself again.

He replied my review only about resolutions of cameras and ignored other issues I had mentioned in my review which proves his rudeness.
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Be careful about RAY . Make sure he provides you the exact products you paid for. I paid him for 5mp Hikvision Cameras (his package#3); but he installed me 4mp cameras (resolution ranging 2-5mp). In that case, I would accept the package for 2mp cameras.
If possible give him money after work is done. Before paying first payment before installation, he will give you appointment next day. After you pay him first payment, he starts playing. He shows crazy busy just incase you have to reschedule for weather condition.
He always notice you his review rating; never trust his review rating. His review does not reflect his work. Even he does not know where to install cameras. He installed one of my camera in a place where I can just see the heads of the people getting into my house and backs of the people heading to my car; however I had shown him to place that camera in a right place which he ignored and installed what he thought. Then I requested him to place that camera to the place I had shown. It took 11 days for him to fix the problem. During your need, he starts playing, he gets busy; but before first payment you will get appointment just next day.
After installing cameras, he did not set up DVR for me; it was on continuous saving mode. It occupied more than 50% of the space before I noticed it as I do not know about the DVR. It was his responsibility to set up DVR for me. One day I see, no videos were getting saved. While I was asking him to set up DVR for me, she starts playing again saying he is crazy busy. He was saying his tech office is closed on Saturday and Sunday; but during installation of cameras, he told me that tech office is open on Saturday and Sunday until 3pm. I needed to fix the problem because my house and car will be insecured if videos are not being saved which I told him as well. He did not care. Totally unprofessional attitude. Then I have to call another technician and fix the issue.
He always twist his statements which is really frustrating. Also he wants review before work done.
I will never recommend anybody to him.

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Company Response

thank you for your response
you ordered the 5MP DVR and the 5MP cameras
these WERE INSTALLED
I had sent you the spec sheets WITH THE MODEL NUMBERS and asked you to match the model numbers of the DVR and the cameras model numbers labelled
you failed to do this yet continue attacking me with baseless accusations and complete lack of any factual information
please look at the model numbers of the equipment. I have installed and look up the spec sheets I have emailed you 4 times,
TOTAL SECURITY SURVEILLANCE CO1994 has built its reputation on ETHICS, INTEGRITY,and maintaining an HONEST TO GOODNESS APPROACH with every customer since 1994
WE TAKE YOUR FALSE ACCUSATIONS VERY SERIOUSLY and MAINTAIN THAT YOU HAVE IN FACT RECEIVED WHAT YOU ASKED FOR AND PAID FOR.
Furthermore we completely reject your fictitious allegations of rude behaviour
Hundreds of customers have posted VERIFIED reviews in COMPLETE satisfaction of quality of materusls and workmanship.
deposits are requested for in every estimate that is emailed
if any customer is uncomfortable with a deposit they do have the option to discuss prior starting the project
you did not.
Furthermore , it was also clearly discussed that if there is any inclement weather you would be notified in advance in case of any changes to your appointment
YOU WERE NOTIFIED several conversations later

several phone calls and messages remained unanswered regarding the 5MP DVR and CAMERAS
as explained and supported with the model numbers and the spec sheets the DVR has a range from 4MP into 5MP
You were emailed and shown how to change that RESOLUTION
You dud not respond nor did you want to change the resolution

Please take a look at the spec sheets, model numbers and the same model numbers labeled on every piece of equipment installed
I am truly sorry you cannot understand such a simple request
this would have helped you understand the products I told you about BEFORE accepting your order and installing them for you
Best
RAY
TOTAL SECURITY SURVEILLANCE CO1994

RickD1000
RickD1000
3 reviews Oakville, ON
10/10

Efficient Installation - Quick Turnaround

Ray was diligent with the alarm and video installation process. He modernized my alarm system that was inherited from the home's previous owner. I can now access my alarm system and video feeds from anywhere in the world. No need to be paying $50-$60 a month for alarm monitoring. Thanks Ray.

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Company Response

Hi Rick
thank you so much for choosing TOTAL SECURITY SURVEILLANCE CO1994 as your primary service provider
Really appreciate your Generous testimony as well
Looking forward to providing you with unparalleled service for many years ahead
Please contact me anytime you need assistance
Thank you
RAY
TOTAL SECURITY SURVEILLANCE CO1994

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TOTAL SECURITY & SURVEILLANCE CO(1994)

TOTAL SECURITY CO
See Reviews on Better Business Bureau

http://www.totalsecurityco.com
1-855-802-4295

INTRUSION
HOME OR BUSINESS
ALARM MONITORING $10/MONTH
(paid annually)
No Contract

NEW INSTALLS
HARD WIRED
WIRELESS
Inc 3 DOORS
1 MOTION
1 control panel
1 backup battery
Certificate for insurance
EMAIL NOTIFICATIONS INCLUDED
Monitored for
BURGLARY.FIRE.MEDICAL.DURESS.AMBUSH

CALL FOR PACKAGE PRICING
1-855-802-4295

CSAA CERTIFIED CENTRAL STATIONS
CANADA'S LARGEST PRIVATELY OWNED COMPANY
http://csaaintl.org/csaa-five-diamond-program/

CSAA certification is not easy to achieve. Did you know that 90% of the monitoring stations in North America remain uncertified. In other words, we're the less than 200 companies of over 2700 monitoring stations that are certified.
SEE the PDF in the galleries section for memo confirmation that our monitoring company(API) has obtained this certification.

So visit TOTAL SECURITY CO we've been in business since 1994.

NO CONTRACT REQUIRED
NO CREDIT CHECK

PREMIUM MONITORING FEES CAPPED AT $10/MONTH ($120/YEAR)
SMART HOME AUTOMATION

ADDITIONAL DOORS AND WINDOWS
$24 (WIRED)
$55 EACH (WIRELESS)

OWN THE SYSTEM
TOO EXPENSIVE TO LEASE ON A MONTHLY BASIS
SAVE OVER $1800 LONG TERM

LANDLINE NOT NEEDED

WHY PAY $29.99/MONTH ON A LONG TERM ON AN UNBREAKABLE CONTRACT???

Call Ray if you have any questions

1-855-802-4295

-----------------------------------------------------
SURVEILLANCE SYSTEM PACKAGE 1
NO MONTHLY FEES
4 ch DVR with 1TB HDD (upto 5 weeks recording)
4 cameras
HIKVISION OEM
1080p hidef
wide angle 2MP
Night vision 100ft
FREE ON SITE SERVICE AND TROUBLE SHOOTING 2 CALLS PER YEAR
UNLIMITED PHONE TECH SUPPORT
Remote viewing on any smart device
Local or Global
2 year warranty on DVR and Cameras
3 year warranty on labour
References and installation testimonials available from members of this and other groups

SURVEILLANCE SYSTEM

UPGRADE
PACKAGE 2
4 ch TVI DVR ANALOG +1CH IP (port) upto 5MP cameras
2TB HDD
4 cameras 1080p TURBO
HIKVISION OEM
HIDEF wide angle 90°
3MP
Wide dynamic range(WDR) (BACKLIGHT filter)
130ft night
Recording on 2TB HDD (7 WEEKS)

FREE ON SITE SERVICE AND TROUBLE SHOOTING 2 CALLS PER YEAR
UNLIMITED PHONE TECH SUPPORT

See what our customers are saying about their installed products

https://homestars.com/companies/2850381-total-security-co

***IMPORTANT NOTICE**DISCLOSURE ** **SURVEILLANCE SYSTEMS** PRICES PUBLISHED ARE FOR CAMERAS AND DVR AS PER DESCRIPTION .ANY CHANGES TO FORMAT TYPE ,IP CAMERAS OR SPECIAL LENS CAMERAS WILL ALTER THE TOTAL PRICE.
ALL CAMERAS AND DVR ARE ANALOG UNLESS SPECIFIED
DVR 4 CH ANALOG
1TB HDD. up to 4 weeks recording.
CAMERAS :
HIKVISION OEM
2 MP 2.8mm LENS
WHITE/GREY
TURBO HIDEF 1080p
90' ANGLE.
100 FT IR.
PACKAGE PRICE DOES NOT INCLUDE LCD MONITOR/TV:MOUNTS/MOUNTING OF TV WIRE DUCTS TO CONCEAL CABLING./HDMI CABLES/ETHERNET CABLES/TPLINK WIFI EXTENDERS /
$1500.00 INSTALLED

***BEFORE CONFIRMING YOUR ORDER PLEASE DISCUSS ALL AVAILABLE OPTIONS ****

Thank you.
Ray Merchant
Total Security Co. (since 1994)
SURVEILLANCE AND SECURITY SYSTEMS
Toronto & GTA
See Reviews on Better Business Bureau
1 855-802-4295
647 239 7645
Greater Toronto Area SINCE 1994
FIVE DIAMOND MONITORING STATION.C.S.A.A.CERTIFIED
PREMIUM ALARM MONITORING AT LOWEST RATES IN INDUSTRY*WITH E-ALERTS
*NO CONTRACT
*HOMEAUTOMATION
*ACCESS CONTROL.
https://www.bbb.org/kitchener/business-reviews/security-control-equipment-and-system-monitors/total-security-in-milton-on-1209142
******************************************************************************************************************************************************************************************

The following is a VERY IMPORTANT PUBLIC SERVICE MESSAGE

DISCLAIMER
BY PUBLISHING THIS PUBLIC MESSAGE EXPECTS
NO OBLIGATION TO BUY FROM TOTAL SECURITY CO
THIS IS A PUBLIC SERVICE MESSAGE
NOT MEANT TO DISCREDIT ANY COMPANY

Several alarm companies only have SUMMER PROGRAMS? They rent houses and hire large crews of university students which are offered large commissions ($400 to $500 per contract)to get you to sign up.

LEARN MORE by Googling "door to door alarm scam".

The PRESSURE:
Sales person won't leave even when you tell them to "Leave"
Sales person won't leave when you tell them "No Thanks"
Sales person won't leave when you say "I Already Have Your Products or Service"
Sales person name drops the name of your neighbor and makes it sound like "they signed up" or "they bought one" or "they referred me to you"
Sales person comes to the house several times and won't leave you alone
Sales person offers cheap cameras /chances to win vacations/free groceries for a year .....anything to ENTICE YOU TO SIGN THE CONTRACT
Once the system is INSTALLED you will be LIABLE for the FULL AND COMPLETE VALUE OF THE CONTRACT ( typically 3 years or more)
EARLY TO TERMINATION OF CONTRACT IS LEGALLY REFERRED TO " breach of contract" and customer is more than likely to pay early CANCELLATION CHARGES amounting to over $700 + THE FULL VALUE OF THE CONTRACT
Failure to. pay could result in collections , small claims and NEGATIVE REPORTING to the Credit Bureau

The SOLUTIONS:
Put Up Your Hand and "Say NO".
Immediately close the door and the sales person will eventually leave.
Tell them "You are Trespassing" and that you are calling the BBB Better Business Bureau, Consumer Protection Branch and the Police if they do not leave.
BBB 1-888-352-7601, Consumer Protection (Local office)
Always Get 3 Quotes for whatever you consider purchasing. This gives you the time to gather information and to check if the "deal" being presented to you is the best option.
Look up reviews posted on social media such as HOMESTARS TWITTER FACEBOOK ETC.
Never Accept Quick Delivery of a product or service. This gives you a cooling off period and more time to gather facts.
If you did proceed with the offer You Have 10 Days to Change Your Mind and CANCEL (and get a full refund). It's the Law in Ontario (Consumers Protection Act)
Create Awareness and Share on Social Media as referred above.
Contact the local media
******************************************************************************************************************************************************************************************

DISCLOSURE

TOTAL SECURITY CO DOES NOT INSTALL ANY EQUIPMENT BOUGHT ONLINE OR FROM ANY VENDOR NOT ASSOCIATED WITH THE COMPANY DUE TO WARRANTY AND SERVICE ISSUES.

CATEGORIES
Alarm Systems, Home Automation, and Home Theater
SERVICES
Security Control Equipment & System Monitors
WEBSITE
https://totalsecurityco.com/
YEAR ESTABLISHED
1994
PAYMENT METHOD
Mastercard and Visa
LIABILITY INSURANCE
Yes
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