Love Your Rug Cleaning Toronto

Carpet & Rug Cleaning & Repairing
Toronto ON M8Z 2S6
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Carpet & Rug Cleaning & Repairing
Love Your Rug Cleaning Toronto
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80%

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Reviews by rating (past 12 months)

Reviews for Love Your Rug Cleaning Toronto

Average customer rating:
8 10 (69 reviews)

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Private User
Private User
Private User reviews Etobicoke, ON
10/10

Clean rug AND Great service

Love your Rug did an amazing job for us and made our 30 year old rug look like new. Pickup and delivery crews were on time, courteous and experienced. We will certainly be using your services again. Thank you.

Approximate cost of services:
$233.00
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Company Response

Thank you for recommending our team
Best, Tony
Owner

Private User
Private User
Private User reviews Toronto, ON
10/10

Love your Rug

The people working at love your rug facility are very helpful and informative about the pick up, cleaning and delivery process of my rug. Ive used the service 3 times and im a happy customer. I only take the time to write reviews if im absolutely content with my service. Id say use them if you want highest quality cleaning and knowledge of your rug

Approximate cost of services:
$475.00
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Company Response

Thank you for recommending our team and look forward to working with you again.

Warmly, Tony.
Owner

Chris in Toronto
Chris in Toronto
0 reviews Toronto, ON
0/10

Rug " un-cleaning"

I am not usually the review type, but i was really motivated by this business to write as many as possible. I paid what I thought was a fair price to have 2 rugs cleaned, when returned to me they were not cleaned. its that simple - The packaging upon opening had dirt fall out on my floor , immediately suspicious, I vaccumed the rugs to confirm my thoughts and it almost filled my Dyson hand held half way up... no cleaning was done. I contacted the business ( who btw advertises a 100% satisfaction guarentee) and explained that there must have been a mistake....instead of apologizing and making it right.... they asked me for photo's and proof ?? . I challanged them - this was not for me to prove, the fact I was not satisfied should have warranted an immediate response from them. I stood my ground and said, no...you provide me with the photo's / videos and proof you cleaned it . They refused and i pushed back and asked for their proof . Thats when they stopped responding . The owner of the business eventually was forced to respond and now he has miraculously found these videos of my rug being cleaned , he has proof ( never shared with me of course ) and they have been trying to contact me, they even have a recording of someone trying to dial my number ( I know i am lauging while typing this ) . I do not have any missed phone calls or even one voicemail from them trying to contact me, i have no emails directly from the owner or the business after my initial push back . The truth is they never tried to contact me after my request for proof of service. I allowed this business to take $180 from me without ever delivering the service it promised , its a really sad and pathetic way for someone to make money. I hope others reading this dont make the same mistake.

Approximate cost of services:
$180.00
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Duped by carpet cleaner
Duped by carpet cleaner
1 review Halton Hills, ON
0/10

Rug cleaning

Sent a large for general cleaning that had 2 white residue marks from me cleaning stains
It came back to me with 2 brown marks. They convinced me it was a reaction with what I did and their solution or that my solution got washed out and brought my stain to the surface. I thought it was weird ( have cleaned a few stains in my 60 years) but they were the pros. So I agreed to their 700$ which I thought was an awful lot but was in a bind since I have another carpet like it that matches and bought from ElTE so not cheap.
It came back with NOW 3 brown marks.
Karen said o we would never send a carpet out like that something must have happened from the time we cleaned it to the time you received it. When I tried to explain to them that those stains which I sent it to you with in the first place after you cleaned the carpet was the same thing and youre
charging me for it!!! They ghosted me!!!
They sent an outside rug cleaning company to get the brown marks out and then just charged my card. When I tried to explain
to them the brown marks were not my original marks they just ghosted me!!
I have had carpets cleaned by them in the past with no problems but if something happens they Dont stand behind their work!! They get their back up and find ways to justify what has happened in their favour
There are plenty of other carpet cleaning places that do just as good a job and dont treat their customers in this way. haha like the one they sent to clean my stains Dr rug or herrats which offer the same service
This is a perfect example of all talk through advertising!! In all seriousness folks you can get a million 5 star reviews but its how you handle it when something happens!!!!!! Which dictates true 5 star business

Approximate cost of services:
$700.00
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Sergio
Sergio
9 reviews Bolton, ON
10/10

Clean Rugs - Top Notch Service!

We used Love Your Rug after seeing their billboard in town and reading the review on Home Stars. Zero regrets. Fantastic white glove service.

The website is very easy to use to generate a quote. The Customer Service they offer is fantastic. Jenni was very much on top of our order, asking clarifying questions and very supportive. Rogers and Bell could learn a thing or two about customer service from them.

Matthew was also fantastic. He picked up our rugs from our porch on time, even giving us a courtesy heads up call that he was arriving. Same when he dropped off the rugs this morning. If Jenni and Matthew are indicative of the type of people Love Your Rug employs, then trust me when I say your carpets and rugs are in good hands. Will use them again in the future, especially with small kids.

Approximate cost of services:
$300.00
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Company Response

Thank you for your recommendation.

Private User
Private User
Private User reviews Toronto, ON
10/10

jacket cleaning

iam extremely happy with the customer service, the results of the boots and goose jacket I had cleaned and the turn around time! Their pick up service was excellent as well!

Approximate cost of services:
$300.00
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Company Response

It has been a busy and successful season...thank you for trusting our team and we look forward to working with you in the future.

Christina in Burlington
Christina in Burlington
1 review Burlington, ON
8/10

They came through in the end.

I had issues with one rug but after some back and forth, they have stood by their quality and service and have offered to re-clean it at their expense.

Approximate cost of services:
$400.00
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Company Response

Hi Christina,

rugs are fully washed and dried and nothing, absolutely nothing is wrapped with moisture. We use moisture control sensors on every single rug prior to packaging. It's clear that the place where the rugs were stored had humidity and our packaging is not airtight. Packaging from us is for shipping purposes only. We would be happy, as we told you, to rewash the rug at no cost. And we would be happy to do so.. Telephone conversations being recorded… Yes, we listen back on conversations to make sure that we've followed the instructions as requested by our customers. you can contact me to discuss this matter or any matter further. We are happy to hear that the other four carpets were perfect.

Best, Tony

Gary in Toronto
Gary in Toronto
3 reviews Toronto, ON
10/10

Rug cleaning

I have a 10year old rug which was getting dirty and needed a good cleaning. I loved their radio ads and decided to give Love-your-rug a try. I am rather pleased with the result and my rug looks like new. Great job done.

Approximate cost of services:
$150.00
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Company Response

Thank you for your review and taking the time to share.

Happy
Happy
14 reviews Toronto, ON
10/10

Organized and Transparent Process

Well, I always here the commercials and thought why not give them a try. I did also get a quote from another company but overall Love Your Rug really seems to have a more seamless customer experience and the pricing was competitive. I did have to chase at one point but their response was super-quick and straightforward and made sense given the state of one of the rugs they cleaned. Would def recommend but hopefully not need to use again for this particular service (they offer many which I didn't know!) cause I'm done with rugs!

Approximate cost of services:
$380.00
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Company Response

Thank you for this wonderful recommendation.
Below is a link for last weeks Globe And mail write up about one of our other divisions LoveYour Gear. Hopefully you will read it and enjoy the story

Best, Tony

https://www.theglobeandmail.com/canada/article-hockey-equipment-cleaning/

Freya Morrison in Thornhill
Freya Morrison in Thornhill
3 reviews Vaughan, ON
1/10

Still smells like urine

I specifically requested that my rug be cleaned for cat urine. The rug still smells. Not happy.

Approximate cost of services:
$200.00
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Company Response

Hi Freya, sorry to hear about this issue. I know that we have already picked up your rug for a 2nd wash and enzyme.
Would appreciate if you can call me to discuss this online.
Warmly, Tony

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Love Your Rug Cleaning Toronto

Love Your Rug Cleaning Toronto has been cleaning area rugs in Toronto for over 25 years. Over the years we have developed the skills to professionally clean some of the toughest and most soiled rugs. We offer all clients a 100% money back guarantee so if you are not satisfied with your rug cleaning or rug repair we will refund your money. We specialize in Persian rug cleaning, Oriental rug cleaning, wool rug cleaning and area rug cleaning, as well as area rug repair. We are offering a 30% coupon to all first time rug cleaning and rug repair customers who bring their rug to our factory in Toronto.

CATEGORIES
Carpet & Rug Cleaning & Repairing
SERVICES
Persian rug cleaning, Oriental rug cleaning, wool rug cleaning, area rug cleaning, area rug repair, carpet repair, handmade rug cleaning
WEBSITE
http://www.loveyourrug.ca
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
20
WARRANTY TERMS
100% Money Back Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.