Although we are very reluctant to let anyone into our home during this pandemic for any service, we did not hesitate to contact Watermart to have our RO system serviced this week. As our family has purchased several systems over the years from them and had their personnel take care of filter changes and other maintenance work, I can say without equivocation that this is a company built on integrity, professionalism, and a sincere desire to provide the highest quality of service to their customers. I have tried to avoid having work done inside our home during this crisis, but Dave and his team have earned our trust and I knew that they would diligently follow all safety protocols. Ken was the technician that attended at our house this week. He has worked on our system frequently and as always, arrived within the time window that we were given wearing all the proper PPE. We had been having a problem with our system running very slowly even though he had just changed our filters only two months before. Ken quickly diagnosed the problem, replaced a faulty part, worked quickly and efficiently to sanitize the system, and change the filters again...all at no charge! It is always a pleasure to have Ken work on our system. He is extremely knowledgeable, professional, and really just a lovely person. Many thanks to Dave and his entire team at Watermart for helping us out during these challenging times, and a special thanks to Ken for his great work!
- Company Response
Hello Suzie. Thank you for your faith in us over the many (many) years that we have taken care of your water systems. You have always been a pleasure to have as a customer and I'm very happy to hear that you continue to be pleased with our professionalism. I am happy to hear that you were pleased with Ken's professionalism and that you felt that he took your family's safety seriously during these unusual times. It's also good to hear that you enjoyed his company - he is a great guy! Please don't ever hesitate to get in touch if you have questions about your many systems. We're certainly always happy to help. Sincerely, Dave, Ken and the rest of the Watermart Team.