Watermart

Water Filtration & Purification
321 Carlaw Avenue, unit 215 Toronto ON M4M 2S1
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Reviews for Watermart

Average customer rating:
9.9 10 (428 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Water softener and water filter installations

We installed water filters and water softener in our home. George was the BEST! He's so knowledgeable and kind. Thank you Watermart. It gives me comfort knowing my family, especially my baby and dog, are drinking clean purified water at all times.

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Private User
Private User
Private User reviews Toronto, ON
10/10

whole home and reverse osmosis system

scheduling was prompt and technician George explained the installation well. i appreciated having a chiller installed for the reverse osmosis system. what could have been very complicated was made straightforward and easy. thank you

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Company Response

Hello, I'm so happy to hear that George did a great job for you and that your chiller and reverse osmosis system are working well. "Straightforward and easy" is always good to hear. Please let us know any time if you have questions. All the Best! George, Dave & the rest of the Watermart Team.

Private User
Private User
Private User reviews Aurora, ON
10/10

Replacing a faulty control head for water filtration system

I received my water bill a few weeks ago and it was almost five times my normal usage. After the plumber identified the water filter as the most likely culprit, I contacted WaterMart. The person answering my call quickly determined that a faulty control head in the water filter was the cause and immediately guided me over the phone to shut off the water filter.

Dave, the owner, called me the next day to offer, without me even thinking about asking, to reimburse me the difference in the water bill compared to my normal usage for both the last and current billing cycles.
He had also made arrangement for a new control head of a different make to be installed in two business days.

Given that the manufacturer of the faulty control head refused to take responsibility for its product and I think (but not sure) that the warranty for my water filter had already expired, Dave could have easily told me that it was not his problem.

Instead, he went above and beyond to promptly rectify the situation – at no cost to me - while he absorbed the costs of my extra water bill (about $1500), a new control head and the labor cost for the technician. These costs easily added up to or more than what I had paid for my water filter two years ago.

Thanks so much, Dave. I really appreciate it.

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Company Response

Hi! Thank you for taking the time to write such a comprehensive review. The whole team very much appreciates it.

The way I see it (the way I think everyone should honestly see it) is that If we recommend and install a piece of equipment that turns out to be faulty then it should be our job to deal with the manufacturer - not the customers. I am very glad to hear that we got everything running properly and that you're happy. Please get in touch any time if you have follow up questions.

Many thanks once again for the great review!

Sincerely, Dave & the Watermart Team.

Johnathan in Toronto
Johnathan in Toronto
1 review Toronto, ON
10/10

Filter Change

Everyone was polite and very professional. From the start at the office with Allison. Then the technician Samir who did an awesome job with my filter change. He arrived on time and finished the job in great time.

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Company Response

Hi Johnathan. Many thanks for your business and for your review. We are definitely fortunate to have both Allison and Samir on the team. They are true professionals (not to mention card-carrying members of the "good people society"). I'm very happy to hear that your recent service went well. Please be in touch any time if you have questions about your system or water issues generally. Sincerely, Dave, Allison, Samir and the rest of the Watermart Team.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Reliable

I have been a Watermart customer from almost when it opened for business in Thornhill, ON. Since then we have used Watermart for multiple homes, a cottage and most recently our office. In this case with a cooling unit and filtration system for drinking water, we've managed to replace the "Water Delivery" service with a far greener solution by avoiding the plastic containers and their delivery. After one year with our system our staff is most satisfied and loving the taste of our water. Our filters were just changed and as usual the service was professional and most courteous.

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Company Response

Hello. First off, many thanks for your business over the years. We actually opened in the early 90's - so this is about 25 years or so that we have doing business together. Many (many) thanks for your faith in us throughout the years, home to home, for your cottage and now for your office. And you're right - having a water system in the office is a much greener (not to mention much more convenient) office water solution. Thank you for this as well. Please be in touch any time if you have any questions about your systems. Always happy to help. All the best! Dave & the Watermart Team.

ATP in Old Toronto
ATP in Old Toronto
1 review Toronto, ON
10/10

New Water Filter Installation

It was my first time doing business with Watermart.
The booking process went smoothly, my questions were answered, different system options were given. The price was fair and the customer service was excellent. The installer Samir was extremely professional. He was on time, worked diligently, confirmed with me the work, the type of faucet I was choosing, he was very well mannered and left all the first time use instructions written for me. I highly recommend this company and if you can, request Samir!

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Company Response

Hello ATP! Thank you so much for your kind review. I'm very happy to hear that we were able to answer all of your questions, gave you some good options and offered great service. Samir is a super guy and we're lucky to have him on the team. I have passed on your kudos and he passes back his thanks. We all thank you very much for your business, your review and your referrals. Please let any of the team know if you ever have follow up questions. Sincerely, Dave, Samir and the rest of the Watermart Team.

Alice in Old Toronto
Alice in Old Toronto
0 reviews Toronto, ON
9/10

Water filter servicing

My interactions with Watermart have been really positive. They come to clean and service my water filter once a year and everyone I've dealt with has been pleasant and professional. When something goes wrong, they make a genuine effort to make it right.

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Company Response

Hi Alice. I'm happy to hear that you have been happy with the service we've done every year and that we have now solved the issue with your water system. It was a pretty uncommon part but I'm glad we were able to source it relatively quickly and get it installed. Please be in touch any time if you have follow up questions. Sincerely, Dave & the Watermart Team.

Rukhsana in Vaughan
Rukhsana in Vaughan
0 reviews Vaughan, ON
10/10

Water Filter

George the technician came on time and was very knowledgeable .
He was very pleasant and respectful.
I felt comfortable being around him.
I would recommend him and the company any day.
Thanks George.

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Company Response

Hi Rukhsana. Many thanks for your business and for taking the time to write us and George such a great review. George is an experienced technician and we feel grateful to have him on the team. We're happy to hear that you were impressed with his professionalism. Please be in touch any time if you have questions about your water system. Sincerely, Dave, George and the Watermart Team.

Robert & Rosemary in Toronto
Robert & Rosemary in Toronto
9 reviews , ON
10/10

Water filtration annual replacement

Watermart continues to do a fantastic job for us. We have a full house water filtration system that removes solid sediment particles plus chlorine and chloramine. We also have a whole-house fluoride filter, and a UV filter for possible microbial contamination. This means that we have sparkling clean drinking water plus this amazing water running through all our sink and shower taps. We have been using Watermart for many years, always with complete satisfaction. Our latest annual filter replacement was done by George who did an absolutely great job - punctual, very pleasant. He really knows his stuff. He did a quick reassuringly neat job that left us 'good to go' for another year. We have been recommending Watermart for years, and hope to get George back again. Watermart's maintenance and administrative staff are simply the best.

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Company Response

Hello Robert and Rosemary. As usual it was a pleasure doing business with you. I'm so glad to hear that all went without a hitch and that you are happy with George's service (he really is a good guy who really know's his stuff!). Many (many) thanks for the glowing review. Please be in touch any time if you have questions. All the best! Dave, George and the rest of the Watermart Team.

Kathy in Markham
Kathy in Markham
2 reviews Markham, ON
10/10

another great service with Watermart

We've been with watermart for years and are very satisfied with the service each and every time.

The technicians are always polite, reliable, friendly and knowledgeable; whenever I email or call the head office, they're always quick to respond and are happy to answer any questions I have.

Would definitely recommend this company!

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Company Response

Hi Kathy. Many thanks for your business over the years. I'm so happy to hear that you have been consistently happy with our technicians and with the attentiveness of the head office. I also very much appreciate you taking the time to write us such a glowing review and for your recommendations. Please get in touch any time if you have follow up comments or questions. Sincerely, Dave & the Watermart Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991.

Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Don Mills, Mississauga, King City, Brampton, Bolton, Alliston, Uxbridge

WE ARE THE MOST TRUSTED WATER TREATMENT COMPANY IN ONTARIO

Here’s how we do it:

- Honesty: We won’t sell you stuff you don’t need. No upselling.
- Adaptability: We keep up with evolving technologies and best business practices.
- Expertise: We have the knowledge, experience and skills required to do a thorough job every time.
- Courtesy: We respect and treat each customer as if they are family.

CATEGORIES
Water Filtration & Purification
PRODUCTS
Water softeners, Reverse osmosis systems, Water filtration systems, Whole home filtration systems, Shower filters, Cottage water filter systems, Restaurant water and coffee systems, Office water coolers sales and rental. Repair and service to all makes and models of water softeners, drinking water systems and whole home water filters.
SERVICES
Regular maintenance and repairs to all makes and models of water filtration systems, water softeners and ultraviolet systems.
BRANDS
Culligan, Kinetico, Multi-Pure, Watts, R-Can, Sterilight, Viqua, Trojan, Sprite, GE, Fleck, Clack, Omnipure, Pentek, KX Technologies, Ecowater
SPECIALITIES
We know our stuff! Expertise in home water filters, office coolers, restaurant water filters, cottage water filters, espresso filtration and commercial water treatment systems
WEBSITE
http://www.watermart.com
YEAR ESTABLISHED
1991
RETURN POLICY
Satisfaction guaranteed or your money back.
PAYMENT METHOD
Visa, MasterCard, Debit, Cheques, Cash
LICENSES
Certified Water Treatment Specialists, Certified Water System Installers and Technicians.
MEMBERSHIPS
Water Quality Association
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Water Specialist, Certified Installers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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