Hi Trevor,

My sincere apologies for the trouble. We just changed our VOIP phone provider and we were actually without a phone at all for almost 3 days (you can be sure I wrote them a negative Google review as well). At that time no one could leave us a message. After I got your email this morning I did some digging and actually found 37 messages that we didn't receive (these were left after our phone had been (supposedly)) fixed. Frankly, I'm surprised that more people haven't written us reviews like yours.

I spoke with your son shortly after we spoke and have arranged to go back on Monday and solve the issue once and for all.

As I said to you this morning, I certainly make a concerted effort to run a top notch service business. There are many (many) options for people out there offered by other companies. For us to survive as a small business we have to offer something exceptional - this has to include both products and service. I'm quite sure that we have always offered good service and advice to you in the past. This has not changed recently. If anything, due to covid, we have had to step up our efforts considerably.

Once again, I am very sorry about the lack of response on our side. I will ensure the problem at your home is dealt with for good on Monday.

Many thanks for your patience.

Dave

Hello. Many thanks for your kind words and for your business. Allison and Ken are both great, aren't they? We are very lucky to have them here. I have passed on your kudos and they pass back their thanks. And yes, it is very important for your family and for ours that we do our work in the safest way possible. I'm very glad to hear that you felt safe while we did the work. Please get in touch anytime if you have questions. Always happy to help. All the best. Dave, Allison, Ken and the rest of the Watermart Team.

Hi Jamieson. "Great service" is something that we work very hard to achieve. I'm so glad to hear that you felt George offered great service, was considerate of your child's' nap time and went the extra distance of replacing a malfunctioning drain tube. George is a valued part of our crew, is a great guy to work with and I'm very glad to hear that you feel the same way. Thank you so much for your business and your kind comments. Please let us know anytime if you have follow up questions. Sincerely, Dave, George and the rest of the Watermart Team.

Hi Les! First off, thank you so much for your business (even if it took a couple of years) and for taking the time out of your day to post such a comprehensive review. Donna is super diligent and a pivotal part of our team. I'm very glad to hear that you found her to be responsive and patient. Ken is our head tech and is also a pleasure to work with. It's great to hear that he was prompt, personable and worked in a professional, safe and clean fashion which reaffirmed your decision to buy your system from Watermart. Please let myself or any of the team know anytime if you have questions. Thank you once again. All the best! Dave, Donna, Ken and the rest of the Watermart Team.

Hi John. That's great news that you are happy with Samir's professionalism. He is a highly valued team member and we are lucky to have him! Donna is also great to work with and I'm glad that you found her pleasant to deal with as well. We very much appreciate your business and your kind words. Let us know anytime if you have follow up questions about your system or water issues generally. All the best. Dave, Samir, Donna and the rest of the Watermart Team.

Hi Candice. I am very happy to hear that you are satisfied with the service (and entertainment) that George offered. We get nothing but positive feedback about George (he is also a good guy to work with and we're lucky to have him on the team). Good to hear that you are not an exception. I have passed your kind words on to him and he passes back his thanks. Thank you for your review and your business and please don't hesitate to let us know if you have questions. Sincerely, Dave, George and the rest of the Watermart Team.

Hi John. Thank you for choosing Watermart to begin with and for your business over the past few years. Glad to hear that we are on the ball with reminders and being able to arrange a convenient service. George is great, isn't he? We do feel lucky to have him on our technical staff. (He says "thank you", btw, for the kind review). Please let us know anytime if you have questions. All the best. Dave, George and the rest of the Watermart Team.

Hello RM! That you "can't say enough..." is very high praise and the whole team very much appreciates it. We are very lucky to have a top notch technical staff. It's always a good thing to drink more water and I'm happy that we have helped you achiever this. Thank you so much for your review, your referrals and your business. Sincerely, Dave and the rest of the Watermart Team.

Hello Mr. Rawhani. Just like the last 10 years, it was a pleasure servicing your system again. Both Zia and Mike are a pleasure to work with. I'm very happy to hear that you found them to be helpful and pleasant. Let me know anytime if you have questions about your water system - always happy to help. Sincerely, Dave, Zia, Mike and the rest of the Watermart Team.