Watermart is great! Donna-Maria was fantastic to work with and was very patient in explaining the details of the quote and answering my many questions.
There was a bit of a concern as to where the softener would go (old house) but Watermart came on-site, took a look the situation and explained my options. Luckily I was able to put it in the preferred location.
The installer, Kenny, was courteous and efficient. He was on site, explained the work he was going to do and walked me through the install, functions etc after he was done.
I initially didn't see much of a difference between the hard and soft water so Watermart came out a second time to test the water, after I gave them a call about it. The technician Zia was efficient and confirmed the water hardness levels. He did a test in bypass mode and while the softener was running.
To be honest, we only felt a difference about a week after installation. Maybe the system needed a bit of time to work through our pipes.
Overall, it was a very good experience and top notch customer service. I'm very happy with Watermart and would recommend them to friends and family.
- Company Response
We did have some doubt that we would be able to soften all of your outlets. I'm glad to hear that we were successful. Donna is a pleasure to have as a colleague. Kenny is our head installer and is a true professional. And Zia is also great to work with and knows his stuff. I'm so happy that you found the team a to be thorough and a pleasure to work with. I have passed on your kudos and they pass back their thanks. And yes, it will always take some time for the soft water to work it's way through a standard hot water tank such that you feel the results. Many thanks for your business and for your recommendations. Please let us know anytime if you have questions. Sincerely, Dave, Donna, Ken, Zia and the rest of the Watermart Team.