Watermart

Water Filtration & Purification
321 Carlaw Avenue, unit 215 Toronto ON M4M 2S1
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98%

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Reviews by rating (past 12 months)
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Reviews for Watermart

Average customer rating:
9.9 10 (531 reviews)

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trevor byrne in Toronto
trevor byrne in Toronto
7 reviews Toronto, ON
8/10

Good customer service

Was going nuts from the noise their defective system controller was making. Complaints to their voice mail system was an issue but once in the know they did make best efforts to resolve the issue. I understand they are now top of things and am happy.

Review has 1 previous version
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Company Response

Hi Trevor,

My sincere apologies for the trouble. We just changed our VOIP phone provider and we were actually without a phone at all for almost 3 days (you can be sure I wrote them a negative Google review as well). At that time no one could leave us a message. After I got your email this morning I did some digging and actually found 37 messages that we didn't receive (these were left after our phone had been (supposedly)) fixed. Frankly, I'm surprised that more people haven't written us reviews like yours.

I spoke with your son shortly after we spoke and have arranged to go back on Monday and solve the issue once and for all.

As I said to you this morning, I certainly make a concerted effort to run a top notch service business. There are many (many) options for people out there offered by other companies. For us to survive as a small business we have to offer something exceptional - this has to include both products and service. I'm quite sure that we have always offered good service and advice to you in the past. This has not changed recently. If anything, due to covid, we have had to step up our efforts considerably.

Once again, I am very sorry about the lack of response on our side. I will ensure the problem at your home is dealt with for good on Monday.

Many thanks for your patience.

Dave

LITTLEHANDS
LITTLEHANDS
0 reviews Toronto, ON
10/10

Water Softener Install

Just purchased new home and needed existing Old Water Softener removed filled with salt not functional. George came in for consultation, ordered and 2 days later removed and installed new one. Gave great explanation and workmanship. Great work!

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Private User
Private User
Private User reviews Toronto, ON
10/10

Water Filter Change

Everyone was so professional, knowledge and helpful from the first phone call with Allison the tech Ken. I was impressed with how they took the COVID precautions in my house and followed through, not just talk to make us feel safe.

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Company Response

Hello. Many thanks for your kind words and for your business. Allison and Ken are both great, aren't they? We are very lucky to have them here. I have passed on your kudos and they pass back their thanks. And yes, it is very important for your family and for ours that we do our work in the safest way possible. I'm very glad to hear that you felt safe while we did the work. Please get in touch anytime if you have questions. Always happy to help. All the best. Dave, Allison, Ken and the rest of the Watermart Team.

Jamieson
Jamieson
5 reviews Toronto, ON
10/10

Great service

Great service. George showed up on time, very thoughtful around drilling when my kiddo was awake and offered some good options like a low flow regular and replacing the drain tube when he saw it was malfunctioning.

This was a great water filter install, would recommend George to anyone.

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Company Response

Hi Jamieson. "Great service" is something that we work very hard to achieve. I'm so glad to hear that you felt George offered great service, was considerate of your child's' nap time and went the extra distance of replacing a malfunctioning drain tube. George is a valued part of our crew, is a great guy to work with and I'm very glad to hear that you feel the same way. Thank you so much for your business and your kind comments. Please let us know anytime if you have follow up questions. Sincerely, Dave, George and the rest of the Watermart Team.

Les, Downtown Toronto
Les, Downtown Toronto
1 review Toronto, ON
10/10

water filter and softerner install

Watermart has such a long history of excellent reviews online and this is why I chose to try their services. From first contact with Donna in 2019, she's been so responsive with answering my questions and even though I didn't make the purchase until 2 years later, she was equally responsive and patient going through all the details again with me. As for the actual install, Ken was the technician and the entire experience was very smooth and easy. Firstly, Ken arrives promptly at the time scheduled and was very cordial and friendly and kept to all safety measures of social distancing and masking. He was very organized and tidy and able to answer all of my questions in a courteous and patient manner. He went through the install process, gave me plenty of warning for any water shut off and there was zero inconvenience to us as a family. I felt the entire process was worry free and I felt very comfortable with asking questions. I felt he was very trustworthy and was reassured of my purchase.

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Company Response

Hi Les! First off, thank you so much for your business (even if it took a couple of years) and for taking the time out of your day to post such a comprehensive review. Donna is super diligent and a pivotal part of our team. I'm very glad to hear that you found her to be responsive and patient. Ken is our head tech and is also a pleasure to work with. It's great to hear that he was prompt, personable and worked in a professional, safe and clean fashion which reaffirmed your decision to buy your system from Watermart. Please let myself or any of the team know anytime if you have questions. Thank you once again. All the best! Dave, Donna, Ken and the rest of the Watermart Team.

John
John
1 review Aurora, ON
10/10

Water softner and flow valve installed

Our technician Samir did an excellent job, he arrived on time was very polite and accommodating, completed the job in a timely manner.
Donna the customer representative was a pleasure to deal with from initial contact to follow up customer satisfaction call

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Company Response

Hi John. That's great news that you are happy with Samir's professionalism. He is a highly valued team member and we are lucky to have him! Donna is also great to work with and I'm glad that you found her pleasant to deal with as well. We very much appreciate your business and your kind words. Let us know anytime if you have follow up questions about your system or water issues generally. All the best. Dave, Samir, Donna and the rest of the Watermart Team.

Candice in Scarborough
Candice in Scarborough
1 review Mississauga, ON
10/10

Pentair 3 stage Water Filtration system

We had the 1 year service and replacement of filters for the Pentair 3 stage Water Filtration system. George, our technician was wonderful in explaining what each filter does and really made an otherwise boring service call in to a very homely interaction. During these COVID times with physical and social distancing being the norm, this friendly visit from George was very much appreciated. Thank you George and Watermart for being the best!

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Company Response

Hi Candice. I am very happy to hear that you are satisfied with the service (and entertainment) that George offered. We get nothing but positive feedback about George (he is also a good guy to work with and we're lucky to have him on the team). Good to hear that you are not an exception. I have passed your kind words on to him and he passes back his thanks. Thank you for your review and your business and please don't hesitate to let us know if you have questions. Sincerely, Dave, George and the rest of the Watermart Team.

JohnS
JohnS
3 reviews Mississauga, ON
10/10

Watermart is Reliable

I had installed an under the counter, water-filtration system a few years ago. Watermart made the installation after I had independently determined that I wanted such a system.
The water filters need to be replaced every 6 months or so, depending on use. There is an audible beep that happens when the filter needs changing. Watermart usually anticipates this requirement by routinely checking in semi-annually. They coordinate the service call at a convenient time and the same service-man, George, has performed the job each time. George is very cordial, respectful and efficient, wasting no time when he does the job.
I highly recommend Watermart.

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Company Response

Hi John. Thank you for choosing Watermart to begin with and for your business over the past few years. Glad to hear that we are on the ball with reminders and being able to arrange a convenient service. George is great, isn't he? We do feel lucky to have him on our technical staff. (He says "thank you", btw, for the kind review). Please let us know anytime if you have questions. All the best. Dave, George and the rest of the Watermart Team.

RM
RM
1 review Toronto, ON
10/10

Water filtration system for kitchen

I can’t say enough about this company and the system itself. WaterMart and their techs are amazing - very courteous and professional and know their stuff. We have noticed a huge change in the taste of our water since installing the system and everyone is definitely drinking more water because of it. No more bulky Brita filters in our fridge. Love it and fully recommend WaterMart to anyone considering installing a water filter system.

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Company Response

Hello RM! That you "can't say enough..." is very high praise and the whole team very much appreciates it. We are very lucky to have a top notch technical staff. It's always a good thing to drink more water and I'm happy that we have helped you achiever this. Thank you so much for your review, your referrals and your business. Sincerely, Dave and the rest of the Watermart Team.

Enayat Rawhani
Enayat Rawhani
1 review Toronto, ON
10/10

all filters, except membrane were changed and the system was sanitized

All filters, except membrane, were changed and the system was sanitized by Zia. Zia was efficient, pleasant and clear in explaining. Mike(in your office) was also extremely helpful in walking me through your website and helping me with reporting.

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Company Response

Hello Mr. Rawhani. Just like the last 10 years, it was a pleasure servicing your system again. Both Zia and Mike are a pleasure to work with. I'm very happy to hear that you found them to be helpful and pleasant. Let me know anytime if you have questions about your water system - always happy to help. Sincerely, Dave, Zia, Mike and the rest of the Watermart Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991.

Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Mississauga, King City, Brampton, Bolton, Alliston, Innisfil, Barrie, Uxbridge, Hamilton, Milton, Kitchener-Waterloo, Guelph, Ancaster

WE ARE THE MOST TRUSTED WATER TREATMENT COMPANY IN ONTARIO

Here’s how we do it:

- Honesty: We won’t sell you stuff you don’t need. No upselling.
- Adaptability: We keep up with evolving technologies and best business practices.
- Expertise: We have the knowledge, experience and skills required to do a thorough job every time.
- Courtesy: We respect and treat each customer as if they are family.

CATEGORIES
Water Filtration & Purification
PRODUCTS
Water softeners, Reverse osmosis systems, Water filtration systems, Whole home filtration systems, Shower filters, Cottage water filter systems, Restaurant water and coffee systems, Office water coolers sales and rental. Repair and service to all makes and models of water softeners, drinking water systems and whole home water filters.
SERVICES
Regular maintenance and repairs to all makes and models of water filtration systems, water softeners and ultraviolet systems.
BRANDS
Culligan, Kinetico, Multi-Pure, Watts, R-Can, Sterilight, Viqua, Trojan, Sprite, GE, Fleck, Clack, Omnipure, Pentek, KX Technologies, Ecowater
SPECIALITIES
We know our stuff! Expertise in home water filters, office coolers, restaurant water filters, cottage water filters, espresso filtration and commercial water treatment systems
WEBSITE
http://www.watermart.com
YEAR ESTABLISHED
1991
RETURN POLICY
Satisfaction guaranteed or your money back.
PAYMENT METHOD
Visa, MasterCard, Debit, Cheques, Cash
LICENSES
Certified Water Treatment Specialists, Certified Water System Installers and Technicians.
MEMBERSHIPS
Water Quality Association
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Water Specialist, Certified Installers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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