Watermart

Water Filtration & Purification
321 Carlaw Avenue, unit 215 Toronto ON M4M 2S1
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Reviews for Watermart

Average customer rating:
9.9 10 (505 reviews)

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Mike from Toronto
Mike from Toronto
13 reviews Toronto, ON
10/10

Water Softener Install and Upgraded Media Guard

Watermart is great! Donna-Maria was fantastic to work with and was very patient in explaining the details of the quote and answering my many questions.

There was a bit of a concern as to where the softener would go (old house) but Watermart came on-site, took a look the situation and explained my options. Luckily I was able to put it in the preferred location.

The installer, Kenny, was courteous and efficient. He was on site, explained the work he was going to do and walked me through the install, functions etc after he was done.

I initially didn't see much of a difference between the hard and soft water so Watermart came out a second time to test the water, after I gave them a call about it. The technician Zia was efficient and confirmed the water hardness levels. He did a test in bypass mode and while the softener was running.

To be honest, we only felt a difference about a week after installation. Maybe the system needed a bit of time to work through our pipes.

Overall, it was a very good experience and top notch customer service. I'm very happy with Watermart and would recommend them to friends and family.

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Company Response

Hi Mike,

We did have some doubt that we would be able to soften all of your outlets. I'm glad to hear that we were successful. Donna is a pleasure to have as a colleague. Kenny is our head installer and is a true professional. And Zia is also great to work with and knows his stuff. I'm so happy that you found the team a to be thorough and a pleasure to work with. I have passed on your kudos and they pass back their thanks. And yes, it will always take some time for the soft water to work it's way through a standard hot water tank such that you feel the results. Many thanks for your business and for your recommendations. Please let us know anytime if you have questions. Sincerely, Dave, Donna, Ken, Zia and the rest of the Watermart Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Great Professional work

Great professional company from service scheduling to install and respectful of all Covid protocols.
Our service call was delayed due to concerns but once scheduled Watermart Arrived on time, completed the job properly and was mindful of social distancing . Will definitely call them again for service.

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Company Response

Hello! It's music to our ears that you found that we did things professionally and safely. These are strange times for sure and it's important to everyone that we are mindful of everyone's health. I'm glad that you were happy with our service. We look forward to servicing your system in the future. All the best! Dave & the Watermart Team.

Marilyn from Toronto
Marilyn from Toronto
13 reviews Toronto, ON
10/10

Reverse Osmosis Install

We found Watermart on Homestars when looking to install a whole-home water purifier. Through The whole process Donna was informative, helpful, and never tried to upsell. After an initial visit, we determined the whole-home option would be complicated given our finished basement and decided to go with a reverse osmosis purifier in the kitchen. Our installer Zia was timely, professional, and took the time to explain in detail the system. He even replaced the flex line to our main faucet as the seals had degraded over time. Fantastic service and fantastic result.

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Company Response

Hi Marilyn. It's so great to hear that you were happy with the help you got from Donna. She is great, isn't she? It is a company policy never to sell anything more than people are looking for. I'm sorry that we couldn't install the whole home system. Unfortunately, some basements are finished to the degree that it makes it impractical. But I am happy to hear that Zia was able to install your drinking water system and that you found that he valued your time and did a thorough job. Please don't hesitate to get in touch with anyone here if you have follow up questions. Sincerely, Dave, Donna and the rest of the Watermart Team.

S De Souza from Toronto
S De Souza from Toronto
8 reviews Cambridge, ON
10/10

Water Softener and RO System

The WaterMart sales and install staff were extremely friendly and professional. The Water Softener and RO system was installed in our basement and kitchen in a timely manner and we were given an explanation on how everything works. Very happy with the quality of the products and the installation.

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Company Response

Hello! It is great news to me that you found the team to be "extremely friendly and professional". We work hard to keep it that way and it's always nice to have that acknowledged by our customers. It's great to hear that you are happy with the softener and RO system and that you were given a thorough explanation about how it all works. Please let myself or any of the team know if you have questions - always happy to help. All the best! Dave & the Watermart Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Water Softener System

Ken showed up on time for the scheduled installation.
He was professional and knowledgeable. Before the job, he clearly explained what was going to do. After he finished, he explained what I need to be aware of in the future. The work was very clean, and the piping are easy to follow.
Overall I’m very satisfied with the work, would definitely recommend.
Worth mentioning he wore mask, and had shoes off during the installation.

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Jannette in Oshawa
Jannette in Oshawa
1 review Toronto, ON
10/10

Servicing water system

We were reluctant to have our filters changed because of the pandemic - we haven't really had anyone over all year! Zia arrived promptly, took all the precautions and we felt very safe the entire time. The work delivered by Watermart staff is always impeccable. Thank you for taking care of us!

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Company Response

Hi Jannette. Thank you so much for taking the time to write us a review and for your business. All of our technicians have families at home. And so it it is in everyone's interest to ensure that all safety protocols are followed to the letter: Gloves, masks, sanitizers and social distancing. Thank you for your business over the years. Please let us know if you have follow up questions. Sincerely, Dave, Zia and the rest of the crew at Watermart.

Emma in Toronto
Emma in Toronto
2 reviews Toronto, ON
10/10

Consistently exceptional service!

I highly recommend Watermart and their exceptional customer service and quality of work. All of my interactions with the Watermart team over the last 12+ years have been positive and helpful. Thanks to Zia, who recently came to change the filters on my Reverse Osmosis machine - he arrived on time, was courteous and professional, completed the job efficiently, explained the follow-up and followed safety protocols.

Thank you, Watermart! I appreciate your consistently outstanding work!

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Company Response

Hi Emma. Wow! 12 years and counting! Thank you so much for your business over the last decade +. I'm happy to hear that Zia was timely, courteous and professional. I'm also happy to hear that all was done in a way that you felt safe. Thank you once again for your business and for taking the time to write us such a great review. Please don't hesitate to get in touch anytime. All the best. Dave, Zia and the rest of the Watermart Team.

Joe Lam
Joe Lam
0 reviews Toronto, ON
8/10

Maintenance of water filter systems

As I am a new user of the existing two filtering systems at my new house, technician ZIA provided a nice job for me. He explained the working mechanism of the system clearly to me including functions of different parts and their maintenance needs and intervals. He performed his filter replacement jobs in careful and clean manner leaving no water stain behind him. He also recommended installation of minor improvement components for the system to work more securely.

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Company Response

Hello Joe. Thank you for taking the time to write us a review and for your business. We're are all so glad that you have decided to continue using the systems that were in your home. I do understand that we had a minor issue after the service. I do apologize for the issue and I am happy that we were able to resolve the issue quickly. I'm also glad to hear that Zia could recommend some improvements to to make the system consistently secure. Please let us know anytime if you have questions. Sincerely, Dave, Zia and the rest of the Watermart Team.

Brian in Hamilton
Brian in Hamilton
1 review Hamilton, ON
10/10

Water filter

Very good experience with this company, management and the way they explained and stood behind their product. Their technician (ZIA) that did my installation was also very good and on time and efficient.

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Company Response

Hi Brian. That is great news that your experience withe Watermart was positive. I'm happy to hear that all was well explained and that Zia was timely and did a good job. Thanks so much for your business and for taking the time out of your day to send us a review. Please get in touch anytime if you have questions. All the best. Dave, Zia and the rest of the Watermart Team.

Anna in Toronto
Anna in Toronto
1 review Toronto, ON
10/10

Excellent water purification/water filter company in Toronto

Watermart truly cares about their customers and provides excellent service! This is definitely the go to place for the home water filtration or purification needs in Toronto.

As I was looking to buy a Berkey purification system (which is a highly reputable and well-reviewed standalone purification system), I called Berkey (manufactor) and asked for the list of their distributors in Toronto, to which Berkey provided me with Watermart's contact information. I then purchased a Berkey water purification system and Berkey shower filtration system from Watermart. When I needed assistance to prime the water purification filters before using and was having a difficult time, Watermart's team went out of their way to help me during the Christmas holidays.

Their staff provided to be very knowledgeable and truly caring about their customers. Thank you Dave, Alison, and Mike!

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Company Response

Hi Anna, I'm so glad we were able to get your system up and running for you. No worries about doing it over the holiday. As I said, I had to be in the office regardless - so it all worked out well. Thanks so much for taking the time to write us such a comprehensive review. Thank you as well for your business. Please get in touch anytime if you have questions. Sincerely, Dave, Allison, Mike and the rest of the Watermart Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991.

Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Don Mills, Mississauga, King City, Brampton, Bolton, Alliston, Uxbridge

WE ARE THE MOST TRUSTED WATER TREATMENT COMPANY IN ONTARIO

Here’s how we do it:

- Honesty: We won’t sell you stuff you don’t need. No upselling.
- Adaptability: We keep up with evolving technologies and best business practices.
- Expertise: We have the knowledge, experience and skills required to do a thorough job every time.
- Courtesy: We respect and treat each customer as if they are family.

CATEGORIES
Water Filtration & Purification
PRODUCTS
Water softeners, Reverse osmosis systems, Water filtration systems, Whole home filtration systems, Shower filters, Cottage water filter systems, Restaurant water and coffee systems, Office water coolers sales and rental. Repair and service to all makes and models of water softeners, drinking water systems and whole home water filters.
SERVICES
Regular maintenance and repairs to all makes and models of water filtration systems, water softeners and ultraviolet systems.
BRANDS
Culligan, Kinetico, Multi-Pure, Watts, R-Can, Sterilight, Viqua, Trojan, Sprite, GE, Fleck, Clack, Omnipure, Pentek, KX Technologies, Ecowater
SPECIALITIES
We know our stuff! Expertise in home water filters, office coolers, restaurant water filters, cottage water filters, espresso filtration and commercial water treatment systems
WEBSITE
http://www.watermart.com
YEAR ESTABLISHED
1991
RETURN POLICY
Satisfaction guaranteed or your money back.
PAYMENT METHOD
Visa, MasterCard, Debit, Cheques, Cash
LICENSES
Certified Water Treatment Specialists, Certified Water System Installers and Technicians.
MEMBERSHIPS
Water Quality Association
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Water Specialist, Certified Installers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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