I called Mr. Rooter to have my sump-pump replaced, and the service was exceptional. The front desk was courteous, informed and responsive. The technicians were professional, competent and thorough; taking the time to explain what needed to be fixed, the associated cost, and working diligently until the job was completed. A special thanks to Kevin Greenwood, for his stellar work-ethic, friendly demeanor and technical expertise. Five stars well deserved.

Paul from Mr. Rooter arrived timely and completed the job efficiently, carefully and well (as far as I can see). He took care to clean-up afterwards to leave the area in the same condition as when he arrived. My sink has never drained so well!

I would definitely recommend Paul and Mr. Rooter to anyone who needs plumbing work done.

The technician, Paul, did an excellent job identifying the cause of the blockage and clearing it. He provided a video of the sewer line showing the location of tree roots that contributed to the problem. He was courteous and careful, and explained in detail what the issue was and what the options are to rectify it. We were extremely pleased with the service he provided.

While putting away Christmas décor, discovered a leak in crawl space. Receive great service from the call in to ask for help, to the arrival of Kevin. He was very knowable and has a very pleasant personality. I feel like we were well taken care of. We have used Mr Rooter for years an intend to keep doing so. They are our plumber.

I was provided with excellent plumbing/drainage service by Greg from Mr. Rooter Ottawa. The work and the steps involved were explained throughout the process. I would recommend his and the company's services.

Drains gurgling for a while
Paul explained the process before starting
Found little bits of the blockage, removed
Explaining as he worked
Cleaning everything up and sanitized when he was done

Very good job done by Jeremy. Very easy to talk with and professional. Went to nearby store for what he needed.
Will call them in the future if needed.

Than you!

Sewer backup in basement shower and floor drain. Paul Upper of Mr. Rooter arrived and assessed situation and clearly explained options, solution, and costs. Resolved issue and supplied video recording of before and after work in sewer lateral. Paul and his assistant maintained a clean work environment and followed covid-19 protocols which was greatly appreciated. I would recommend Mr. Rooter to my friend and neighbors.

Preventive flushing of sump drain. Professionally performed by Lucas. Situation well explained and possible long term solutions discussed. The preventive maintenance will prevent a lot of headaches down the road.

Thx Lucas!! gr8 job! he was patient, professional, courteous and embodied the reasons why i continue to use Mr Rooter for my plumbing needs! i can always count on their fast and reliable service!