As a customer that has used your services before when I saw my basement floor drain backing up and water going across my floor, I called Mr. Rooter. Within 3 hours Will arrived. Will was fantastic from start to finish. Will tried and tried to unplug it, but when he finally made headway he found clay. Unfortunately the news was that my pipe had collapsed or rusted out.
A little more than a week later Will was back to dig up my basement floor with Laurier. Will was right, my 90 degree connector was completely rusted out. It took 2 days, with me asking alot of questions, and Will answering all of them. They left the area clean and covered everywhere they went.
I have only good things to say about this company but more importantly the people that work there.

I had a clogged pipe which resulted in the water from the kitchen sink draining into the basement laundry tub. Pail was methodical and very thorough. He explained all the details to me. I was very impressed.

Richard at Mr Rooter cleared the drain with his magic snake and I am very satisfied with the job he did. Richard also provided instructions on how to maintain the drain in order to prevent re-occurrence of the problem. Richard is a knowledgeable technician with a considerate and friendly attitude. Highly recommended!!

Paul and Guy were very friendly and super professional with their service. It's nice to see a company that actually cares. Thanks guys we really appreciate what you've done and we will continue using Mr.Rooter when needed.

Bathtub drain was clogged and after trying to fix it ourselves, we called Mr. Rooter because we were unsuccessful and didn't want to make it worse. An appointment was easy to make for the following afternoon. Ryan (and Paul) were on-time and got the job done in a thorough and quick manner! Couldn't be happier with the outcome and work of these two!

I called Mr. Rooter Ottawa to clear a sewer lateral blocked by tree roots. The technicians protected my floors, worked hard and successfully cleared the blockages. They gave all the explanations I needed and I was provided with the videos and the information necessary for my dealings with the City. Also, the appointments were respected or I was contacted in advance of any delay or postponement. I am very pleased with the friendly, helpful, and professional service I received!
F. M., Ottawa West, October 2018

I had them fix a toilet leak.
I was quoted $900 to fix the leak because a pipe had to be lenghtened.
The plumber did a great job but he was only at my house 2.5 hours.
Adding .5 hours travel time, the cost of $900 for 3 hours work comes out to $300/hour.
The plumber gets at most $50/hour so the company pockets a $250/hour profit.
If I ever need a plumber again, I will choose one that charges hourly.

Jason Flatla came to find out what was wrong with our new bathroom in the basement. He was patient, professional, explained everything and answered all of my questions. He also had a camera to look inside the pipes and show me what the issue was. Our issue was resolved in no time and we feel much better about using our bathroom again. I also appreciated the initial call. The lady took my call on Sunday and booked an appointment of my choosing for day and time. Thank you for making a stressful situation go away.

This laundry drain has been a problem on and off for about 2 years.Finally it became completely blocked. I made the call and
a Tech came and explained the procedure to me and began working.
The problem was fixed and there was NO mess for me to clean.
The tech was efficient, pleasant and answered all of my questions.

Our roof drain has been slow to drain for the past few years and we decided it was time to take care of it professionally. The service was prompt and professional. Ryan Sherrer did a great job explaining the work to be done and finished on time.