Mr. Rooter Plumbing Of Ottawa

Drain Services
3900 Russell Rd. Ottawa ON K1G 3N2
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Drain Services
Mr. Rooter Plumbing Of Ottawa
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Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Mr. Rooter Plumbing Of Ottawa

Average customer rating:
9.6 10 (140 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

main drain problem

Technician Paul Upper went out of his way to come to our house at the end of his day. He spent almost an hour checking all the drains, running the water at each drain, checking the pipes in the basement and explaining in good detail everything he was doing and what must have cause the noise coming from all the drains earlier in the day. He was personable and professional. We would not hesitate to use Mr. Rooter service again.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Great service, fast, intelligent

Had a problem with Freeze Proof Outdoor Faucet - broke after 19 years of usage. The part appeared very old, nothing in stock neither anywhere in Canada nor at Amazon / eBay. So guys suggested to change the whole piece. Long job (over 2 hours) and bad access to the place. But all was done very professionally. Good job! Price is not low indeed - hopefully I won't change these pieces very often :)

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Private User
Private User
Private User reviews Pickering, ON
10/10

Toilet unclogging

Great Customer service! Very knowledgable kind plumbers, who give you tips on how to avoid plumbing issues in the future. High quality of work. Although the it was a little expensive for the actual work that was done, there are no hidden charges, and the plumbers let you know the exact pricing before the job.

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EOR in Nepean
EOR in Nepean
1 review Ottawa, ON
10/10

Cast Iron pipe

As a customer that has used your services before when I saw my basement floor drain backing up and water going across my floor, I called Mr. Rooter. Within 3 hours Will arrived. Will was fantastic from start to finish. Will tried and tried to unplug it, but when he finally made headway he found clay. Unfortunately the news was that my pipe had collapsed or rusted out.
A little more than a week later Will was back to dig up my basement floor with Laurier. Will was right, my 90 degree connector was completely rusted out. It took 2 days, with me asking alot of questions, and Will answering all of them. They left the area clean and covered everywhere they went.
I have only good things to say about this company but more importantly the people that work there.

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angela d.
angela d.
1 review Ottawa, ON
10/10

My pipes were clogged

I had a clogged pipe which resulted in the water from the kitchen sink draining into the basement laundry tub. Pail was methodical and very thorough. He explained all the details to me. I was very impressed.

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Private User
Private User
Private User reviews Ottawa, ON
9/10

Clogged floor drain in laundry room

Richard at Mr Rooter cleared the drain with his magic snake and I am very satisfied with the job he did. Richard also provided instructions on how to maintain the drain in order to prevent re-occurrence of the problem. Richard is a knowledgeable technician with a considerate and friendly attitude. Highly recommended!!

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Private User
Private User
Private User reviews Burlington, ON
10/10

Clogged toilet (solved)

Paul and Guy were very friendly and super professional with their service. It's nice to see a company that actually cares. Thanks guys we really appreciate what you've done and we will continue using Mr.Rooter when needed.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Clogged drain fixed quick and easy

Bathtub drain was clogged and after trying to fix it ourselves, we called Mr. Rooter because we were unsuccessful and didn't want to make it worse. An appointment was easy to make for the following afternoon. Ryan (and Paul) were on-time and got the job done in a thorough and quick manner! Couldn't be happier with the outcome and work of these two!

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Company Response

That's great to hear! Thanks so much for taking the time to review us. We are happy we could help!

Francis in Ottawa
Francis in Ottawa
2 reviews Ottawa, ON
10/10

Clearing blocked sewer lateral

I called Mr. Rooter Ottawa to clear a sewer lateral blocked by tree roots. The technicians protected my floors, worked hard and successfully cleared the blockages. They gave all the explanations I needed and I was provided with the videos and the information necessary for my dealings with the City. Also, the appointments were respected or I was contacted in advance of any delay or postponement. I am very pleased with the friendly, helpful, and professional service I received!
F. M., Ottawa West, October 2018

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Company Response

Thank you for taking the time to review us! We are glad we could help!

Private User
Private User
Private User reviews Ottawa, ON
3/10

Toilet leak far too expensive to fix.

I had them fix a toilet leak.
I was quoted $900 to fix the leak because a pipe had to be lenghtened.
The plumber did a great job but he was only at my house 2.5 hours.
Adding .5 hours travel time, the cost of $900 for 3 hours work comes out to $300/hour.
The plumber gets at most $50/hour so the company pockets a $250/hour profit.
If I ever need a plumber again, I will choose one that charges hourly.

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Company Response

We're very sorry to hear that you weren't satisfied with the service you received. Feel free to give us a call at (613) 746-0000 and we'll be happy to investigate your concern.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr. Rooter Plumbing Of Ottawa

Mr. Rooter Plumbing ofOttawa and surrounding area residents and businesses need exceptional plumbing services from trustworthy professionals. Mr. Rooter Plumbing of Ottawa offers a world class customer experience from courteous, clean, and respectful professionals in addition to guaranteed work, up front pricing, and no overtime charges. Our highly-trained staff is standing by 24 hours a day, 7 days a week offering service and appointments at your convenience to help you get your life back on track. Contact Mr. Rooter Plumbing of Ottawa today at (613) 746-0000.

Some of the services that we offer are, Plumbing Repair
Drain & Sewer Cleaning
Commercial Plumbing
Trenchless Technology
Mr. Rooter® Products

CATEGORIES
Drain Services and Plumbing
WEBSITE
http://mrrooter.ca/ottawa
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
25
RETURN POLICY
Warranties on Labour & Materials
PAYMENT METHOD
Debit, Mastercard, Visa, Amex, Cash
LICENSES
All technicians are licensed plumbers or registered apprentices.
MEMBERSHIPS
1-year memberships with free renewal
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Varying from 30 days to 1 year
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