Mr. Rooter Plumbing Of Ottawa

Drain Services
3900 Russell Rd. Ottawa ON K1G 3N2
Write a Review
Write a Review
Website
HomeStars
Drain Services
Mr. Rooter Plumbing Of Ottawa
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for Mr. Rooter Plumbing Of Ottawa

Average customer rating:
9.7 10 (182 reviews)

Sort by

Drew in Toronto
Drew in Toronto
0 reviews Toronto, ON
10/10

Sump Pump Replacement

I called Mr. Rooter to have my sump-pump replaced, and the service was exceptional. The front desk was courteous, informed and responsive. The technicians were professional, competent and thorough; taking the time to explain what needed to be fixed, the associated cost, and working diligently until the job was completed. A special thanks to Kevin Greenwood, for his stellar work-ethic, friendly demeanor and technical expertise. Five stars well deserved.

Was this review helpful?
Company Response

Thank you so much for your feedback. We are so glad to know that Kevin had stellar work-ethic, friendly demeanor and an expert in his field. Thank you also for the feedback regarding the frontdesk. Feel free to give us a call for any future plumbing needs.

Jonathan in Mississauga
Jonathan in Mississauga
0 reviews Ottawa, ON
10/10

Clear blockage and install clean-out under kitchen sink

Paul from Mr. Rooter arrived timely and completed the job efficiently, carefully and well (as far as I can see). He took care to clean-up afterwards to leave the area in the same condition as when he arrived. My sink has never drained so well!

I would definitely recommend Paul and Mr. Rooter to anyone who needs plumbing work done.

Was this review helpful?
Company Response

Thank you so much for your feedback. We are so glad to know that Paul arrived on time, efficient, careful & well, are took care of tidying the area. Feel free to give us a call for any future plumbing needs.

Mike
Mike
0 reviews Ottawa, ON
10/10

Clearing Blockage of Sanitary Sewer Line

The technician, Paul, did an excellent job identifying the cause of the blockage and clearing it. He provided a video of the sewer line showing the location of tree roots that contributed to the problem. He was courteous and careful, and explained in detail what the issue was and what the options are to rectify it. We were extremely pleased with the service he provided.

Was this review helpful?
Company Response

Thank you so much for sharing your feedback! We're happy to hear that Paul was courteous, careful, and detailed. Feel free to give us a call for any future plumbing needs.

charlie1212
charlie1212
1 review Ottawa, ON
10/10

Toilet flange replacement and build up

While putting away Christmas décor, discovered a leak in crawl space. Receive great service from the call in to ask for help, to the arrival of Kevin. He was very knowable and has a very pleasant personality. I feel like we were well taken care of. We have used Mr Rooter for years an intend to keep doing so. They are our plumber.

Was this review helpful?
Company Response

Thank you so much for your feedback. We are glad to hear that you received great service from end to end. Please don't hesitate to call us for any future plumbing jobs.

EB in Ottawa
EB in Ottawa
5 reviews Ottawa, ON
10/10

Plumbing/drainage

I was provided with excellent plumbing/drainage service by Greg from Mr. Rooter Ottawa. The work and the steps involved were explained throughout the process. I would recommend his and the company's services.

Was this review helpful?
Company Response

Thank you for your review of Mr. Rooter Plumbing of Ottawa. We are glad to hear you enjoyed your experience with our team. Thanks again for choosing us and for your recommendation. All the best!

Motornut
Motornut
1 review Ottawa, ON
10/10

Basement drains cleared

Drains gurgling for a while
Paul explained the process before starting
Found little bits of the blockage, removed
Explaining as he worked
Cleaning everything up and sanitized when he was done

Was this review helpful?
Company Response

Thank you for sharing your experience with Mr. Rooter and your Ottawa plumber, Paul. We are glad to hear you enjoyed the service provided. Thanks again for choosing us and for your kind words. All the best!

Jacqueline in Mississauga
Jacqueline in Mississauga
1 review Gatineau,
10/10

Dripping basement faucet

Very good job done by Jeremy. Very easy to talk with and professional. Went to nearby store for what he needed.
Will call them in the future if needed.

Than you!

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Jacqueline, thank you for your review. We are glad to hear you enjoyed the service provided and that you found Jeremy to be personable and professional. Thanks again for choosing us and have a great rest of your week!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Hydro Scrub Main Sewer - remove blockage and roots

Sewer backup in basement shower and floor drain. Paul Upper of Mr. Rooter arrived and assessed situation and clearly explained options, solution, and costs. Resolved issue and supplied video recording of before and after work in sewer lateral. Paul and his assistant maintained a clean work environment and followed covid-19 protocols which was greatly appreciated. I would recommend Mr. Rooter to my friend and neighbors.

Was this review helpful?
Company Response

Thank you for sharing your experience with Mr. Rooter Plumbing of Ottawa and your sewer backup service provided. We are glad to hear that you enjoyed the service and found Paul to be safe and effective. Thanks again for choosing us and for your recommendation. All the best!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Sump drain backup

Preventive flushing of sump drain. Professionally performed by Lucas. Situation well explained and possible long term solutions discussed. The preventive maintenance will prevent a lot of headaches down the road.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for your review of Mr. Rooter Plumbing of Ottawa. We are glad to hear you enjoyed the sump drain flushing service provided by Lucas. Thanks again for choosing us and have yourself a fantastic rest of your day!

Robert in Toronto
Robert in Toronto
1 review Embrun, ON
10/10

blocked toilet... thanks to my 2yo

Thx Lucas!! gr8 job! he was patient, professional, courteous and embodied the reasons why i continue to use Mr Rooter for my plumbing needs! i can always count on their fast and reliable service!

Was this review helpful?
Company Response

Thank you for choosing Mr. Rooter Plumbing of Ottawa and for taking the time to rate your recent experience with our team. We are glad to hear that Lucas provided you with a great job. Thanks again for your kind words and support. All the best Robert!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr. Rooter Plumbing Of Ottawa

Mr. Rooter Plumbing ofOttawa and surrounding area residents and businesses need exceptional plumbing services from trustworthy professionals. Mr. Rooter Plumbing of Ottawa offers a world class customer experience from courteous, clean, and respectful professionals in addition to guaranteed work, up front pricing, and no overtime charges. Our highly-trained staff is standing by 24 hours a day, 7 days a week offering service and appointments at your convenience to help you get your life back on track. Contact Mr. Rooter Plumbing of Ottawa today at (613) 746-0000.

Some of the services that we offer are, Plumbing Repair
Drain & Sewer Cleaning
Commercial Plumbing
Trenchless Technology
Mr. Rooter® Products

CATEGORIES
Drain Services and Plumbing
WEBSITE
http://mrrooter.ca/ottawa
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
25
RETURN POLICY
Warranties on Labour & Materials
PAYMENT METHOD
Debit, Mastercard, Visa, Amex, Cash
LICENSES
All technicians are licensed plumbers or registered apprentices.
MEMBERSHIPS
1-year memberships with free renewal
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Varying from 30 days to 1 year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.