Reviews

10/10

Tempasure became my go-to service for heating, AC and gas fireplace service since Len first fixed the installation of AC done by another company. He was able to determine and resolve the problem where others could not. Since then Len and his team have serviced my furnace, AC and fireplace exclusively. He is fair, balanced and honest in his assessments and his prices are very competitive.

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Company Response

Thank you for the amazing feedback. We couldn't do it without you. We appreciate your business and loyalty.
All the best
Len Minuk(Owner)

7/10

We had Clera replace kitchen, bathroom and loft windows before and the service and price were good. Window quality including cranks and locking mechanisms are mid-range but suitable. This time we had 100 year old basement windows replaced with awning windows. New windows are smaller view-wise due to frame and mechanics but work well. Good installers and very patient with my questions. Front porch double-hung window was to the frame. Clean install although I would have appreciated some direction in future removal of windows for cleaning. Main issue is the caulk off-gassing. Now this is a small thing for most but not when your wife has asthma. Serious problems ensued. Suggest to Clera that they advise clients of effects and take more time having installers explain window functions in the future

3 of 4 people found this review helpful.
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Company Response

Hello KStreets,

Thank you very much for your suggestion. We are always keen to listen to our customer's and to receive their feedback. This is the best way to improve our products and services and maintain our customer's satisfaction.
Once again thank you for your feedback and the 7-stars.

Enjoy your new windows in good health!

1/10

We had Direct Energy install a new furnace which was a success. So when it came to whole house AC, I went with DirectEnergy/Enercare. The experience has been wholly negative. The install left me a mess to clean up for 3 hours and the compressor has not worked properly from the first day. The AC ON cycle sounds like a diesel truck starting up. The second season all the refrigerant had leaked out. I have had their service technicians come back every year and they tell me to purchase a more expensive - and quieter - unit even though my research (too little too late) shows I was overcharged by about $1000 for this brand of AC unit. Enercare bandaids the unit and then leaves and the compressor keeps on straining. I finally had to bring in an independent contractor I trust and will be replacing the compressor through him since the part is still under warranty.

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8/10

Clera had previously installed two casement windows in our kitchen and bathroom. Good price, quality and great install. This time (April 25, 2016) the install was problematic. The installer had made the measurements so tight that there was no room for adjustment within the window framing in our 100 year old house. He had to hammer the window into place. The window was more than 3/4" off plumb over a 3 foot height which is very noticeable from the ground level. I have no issue with the sales or price but the installer did not check for plumb and level until it was too late. I checked regularly from the outside but it was not until the windows had been put back into the frames that the problem was obvious. Clera has confirmed that they will resolve the issue and replace the window with one with enough clearance to be shimmed properly into being plumb and level. That is an exceptional response as I had signed off and paid and figured I would just have to live with an off plumb window.

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Company Response

Thank you Kevin. We appreciate your trust in Clera. We take great pleasure in providing our customers with excellent service.

10/10

I called Overtime after another company failed repeatedly to fix a roof leak that was causing serious damage to our upstairs hallway wall and ceiling. Peter, the owner, came with his crew, identified the issue and repaired the dormer to roof line with rubber membrane, flashing and new shingles. And doubled up shingles over a spongy area that the roof line was channeling the water to. Three days later we had a deluge and the inside was nice and dry. First rate work and clean up. We will have Overtime redo the whole roof next summer.

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