Clera Windows + Doors

Clera had previously installed two casement windows in our kitchen and bathroom. Good price, quality and great install. This time (April 25, 2016) the install was problematic. The installer had made the measurements so tight that there was no room for adjustment within the window framing in our 100 year old house. He had to hammer the window into place. The window was more than 3/4" off plumb over a 3 foot height which is very noticeable from the ground level. I have no issue with the sales or price but the installer did not check for plumb and level until it was too late. I checked regularly from the outside but it was not until the windows had been put back into the frames that the problem was obvious.
Clera has confirmed that they will resolve the issue and replace the window with one with enough clearance to be shimmed properly into being plumb and level. That is an exceptional response as I had signed off and paid and figured I would just have to live with an off plumb window.