I noticed my AC broke down early June, 2021. I called several firms immediately and THAC was the first to respond (a few others did not even bother) and Len (owner) arrived several hours later. After diagnoses, it was obvious due to wear and tear (more than 25 years), replacement would be the best option and the permanent solution. As my furnace was very old (came with the house when I bought it 30 years ago), I decided to change it also.
After some negotiation, we settled on a price and another gentleman, Adam, replaced them a few weeks later. All went well and no mess whatsoever. Both are working well and I am completely satisfied with their performance. I checked the prices of the AC and furnace online, and had no complaints about the markup. Everyone needs to eat, right?