Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 13 timesBest of 2020winner 13 times

Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2634 reviews)

Sort by

j.tymciw in Toronto
j.tymciw in Toronto
0 reviews Gananoque, ON
10/10

New Front Door and Livingroom Window

Clera Windows and Doors despite the COVID-19 pandemic, still got my door and window installed in a safe manner. Hans and the Installer Rick both did a great job, leaving my self (a new home owner) feeling safe, and excited to show off my new home. The new hardware implemented in the windows give it a great modern look on the inside and can be opened with ease. 10/10 will be purchasing more in the future!

Was this review helpful?
Woods27 in Vaughan
Woods27 in Vaughan
1 review Vaughan, ON
7/10

Exploited Loop Hole

Bought my windows over 5 years ago and have been very satisfied with the product. Installation was seamless, clean, and very respectful. Just started having an issue with a stuck window and was given the run around. They were very clear that the “Lifetime, no-hassle” warranty only covers parts but no labour. So, either I can guess what the issue is, with random photos of the window for them to send me a new part that I would have to install myself, or I can PAY to have a service call for them to figure out what part is malfunctioning and then PAY to have them fix the window.
Sure doesn’t seem “no-hassle” to me.
Very sour after what was such a good experience, originally.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Good Day Woods27,

As per our phone conversation yesterday, I offered to provide you with FREE parts for your window that you purchased in 2013. Never, did I mention to you that you have to pay for an installer to come to determine the service and pay again when he provides the service. You only pay once, and that is for the service provided. As indicated on your warranty under PROCEDURE AND CONDITIONS OF WARRANTY REMEDY. The labour on installation is guaranteed for 12 months(now extended to 2 years) from the original installation date.

Regards,

Rita,

HomeStars in Toronto
HomeStars in Toronto
1 review Oakville, ON
10/10

Warranty - slide patio door rollers.

Talk about warranty and service !
I had my windows and patio door installed by Clera well over 15 years ago.
Recently one of our patio doors rollers was in need of service replacement. We called Greg at the oakville location and after exchange few emails and photos was quick to review the warranty with us and arrange for Trevor the technician to come and inspect issue. Soon after Trevor - Covid preparedness -came and install a new replacement part at no cost .
Thanks Greg and Trevor for the awesome service.
So if you are looking for a true high quality new windows and doors and most important a solid warranty with great service ...call Clera.!!
Miguel Osorno- Oakville

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Good Day Miguel,
Customer satisfaction is what we strive for each and every day.
Thank you so much for sharing your experience with our customer support team. We work very hard to meet all our customers expectations and we are very happy to hear we hit the mark for you.
We believe we have the best team in the industry.

Private User
Private User
Private User reviews Windsor, ON
10/10

Window replacement, sale and installation

We needed to replace five windows of various sizes. We dealt with Gary from Clera; he was professional and did a good job explaining our options. The windows were affordable and we are very satisfied with the quality.

The installers were efficient and professional and installed the windows and flashing in one day, which was much quicker than we expected.

We will definitely consider Clera for any future window replacements.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much Private User for taking the time to write such a wonderful review.We are very happy that your experience with Greg and the installation crew was a delightful one. We will be more than happy to serve again.

Private User
Private User
Private User reviews Georgina, ON
10/10

Patio Door Replacement

Installers arrived on time, were thoroughly professional and polite. the job was completed quickly and they cleaned up after the job was done pretty well. Used Clera to replace windows and front door in May 2019.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Hello Private User,
Thank you for being such a loyal Clera Windows and Doors customer. Many thanks for thinking of us and choosing us once again!

Private User
Private User
Private User reviews Calgary, AB
10/10

Exterior door

Door exactly as ordered.

It hasn't been tested yet against a winter, but it looks like it should do fine. I haven't heard noises from expanding from the heat of the sun.

We shall see how it tests against the pass of time.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Dear clera Customer,
Thank you for the privilege of your business. Enjoy your new door!

Private User
Private User
Private User reviews Vaughan, ON
6/10

Five windows replaced

Quick and did a good job . Broke a piece of j trim and warped trim piece inside but other then that I was very happy.

5 of 5 people found this review helpful.
Was this review helpful?
Company Response

Dear Customer,

Thank you for taking the time to provide us with your feedback. I am sorry to hear that during the window installation the installer broke a piece of j trim. It's very important to us that all our customer's get a 10 star service.If I can be of any service please contact me. Rita @ 905-738-1870 x 240

Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement patio door

I chose Clera windows to purchase and install a new patio door with blinds. Ken from Clera windows in Belleville is great to work with and the installation was professionally done.

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Good Day Clera Customer,

On behalf of Clera Windows and Doors and Ken, we like to thank you for taking the time to provide us with a great 10 stars review. We are thrilled that your experience was awesome and we can't wait to have the privilege to serve you again.

Private User
Private User
Private User reviews Grimsby, ON
10/10

1 lrg bow window + replacements

We needed a complete tear out and replacement of a large bow window. Other even larger bow only needed glass replaced, and they did so plus they replaced a broken window crank. Installers were very experienced and have been doing this for decades.

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

Dear Private Customer,

Thank you so much for your support and for your awesome 10 stars review . We truly appreciate your business and I hope we can be of service to you again in the future.

Private User
Private User
Private User reviews Cambridge, ON
10/10

Windows

We are very satisfied with our new picture window with 2 side opening windows, plus the additional 2 slide windows installed on the front of our house. The outside trim work combined with the new windows gives our house a great curbside appeal. Clera installed these windows meeting all our expectations, and their price was very good as well.

0 of 7 people found this review helpful.
Was this review helpful?
Company Response

Dear valued Clera customer,

Thank you so much for your support and the the 10 stars review. We truly appreciate your business and look forward to serving you again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.