The sales representative that we dealt with was very nice upfront, however that changed once we signed our contract. We received zero communication from the company about our window install date and as customers we had to consistently contact the sales rep. The sales rep was condescending, rude and just seemed to want to argue via email. We had an install date booked and the installers didn't show up. After this I contacted head office and we were given a new install date because I was 'displeased'. Although I was happy to jump the line and save time waiting for the installation of our windows, it's ridiculous to me that a company works based on complaints. The whole experience was saved when we had John install our windows, who was happy to go the extra mile for us. Since our windows being installed we have not been contacted by anyone to see how things went and if we are statisfied. Although we are happy with the windows, I would not recommend this company based on their awful customer service.
Dear private User,
Thank you for your review, all feedback is important to us and we're very sorry to hear you've had a frustrating experience dealing with your sales rep. Your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and it doesn't happen again. We will like to know more details about your experience but we have no way of contacting you as you have not provided your name. Please contact us at your earliest convenience so we may understand your grievances and work to change your opinion of our company. Please call me Rita at 905-738-1870 x 240.
We replaced our 2 basement windows and our patio door.
The patio door that was sent was wrong so they installed the other one and swapped it out when the correct one came. I did not have to pay until everything was correct. Very pleased. Will be using them again to replace 2 front bedroom windows in the future.
Thank you so much for your 10-star review! We are delighted that you are happy with your new door and your new basement windows. Your satisfaction is very important to us and it's great to hear that you received the door of your choice. We thank you for choosing Clera Windows and Doors among the huge market of competition.
We look forward to assisting you with the replacement of your bedroom windows.
Upgraded windows in the mud room of my home very impressed with the work done
Thank you so much for your 10-star feedback. We're happy that you are happy with your new window and the service provided. We thank you for your business and we're looking forward to your next visit.
All the best!
Great service from start to finish. Product and service to be provided was explained very clearly at time of agreement. Installation occurred within a reasonable time. Installers were courteous, efficient, and professional. I am very satisfied with the product, price, and end result. I would not hesitate to call Clera Windows for any future window and door needs.
Thank you for taking the time to share your comments about your experience with the Clera Windows and Doors team. It's wonderful to hear we were able to provide you with the excellent experience we strive to provide all our customers. Your 10-star feedback is greatly appreciated and we look forward to working with you again soon.
Great picture and a GREAT looking door!
Our best wishes!
Professional and quick quote process by Alan. He was thorough and helpful in providing great products at good prices, in all replacing 7 large windows. The final product quality and installation exceeded our expectations. The installation crew led by Chase did an excellent job. Very impressed with the whole Clera team we worked with!
We couldn't be happier to hear that Alan and his team went beyond and above the call of duty to meet and exceed your expectations. They are a true asset to our company and we are very lucky to have them. Our goal is 100% customer satisfaction and we are thrilled that we achieved that goal with you. Enjoy your new windows!
Thank you again for your business and for the 10-star feedback!
The window consisted of five extra large windows in wooden
frames. Each window had to be extracted individually. The replacement window came in two sections and had to be placed in a brick surrounding. The window was a perfect fit and was installed by professionals. The measurements they did was perfect. They installed the window, finished the trim, caulking etc. I had to do absolutely nothing. I would recommend the company and the guys that measured, installed and cleaned up to any company or individual home owner. I am 100 % satisfied.
We would like to thank you for your recommendation and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Clera Windows and Doors with the best service, and with top quality products. It's nice to hear that they helped to make your experience such a positive one.
Enjoy your beautiful living room window!
Many thanks again for the 10-star feedback!
For the longest time we wanted our windows replaced and are so glad we chose Clera for this service. I am very satisfied with the installation; the windows look great and cannot say enough good things about Diego and Ron who helped in providing recommendations and guidance.
Hi Clera Customer,
Congratulations on your new purchase and thank you for taking the time to write about your experience with Ron and Diego. We are also so glad that you chose us to purchase your new windows from. Your business is greatly appreciated.
Enjoy your new windows in good health!
We received a number of quotes for a new front door with 2 sidelights and Clara had the best price by thousands. We are totally happy with the results.
After so many quotes, we're very happy that you chose us to replace your front door. At Clera we always aim to provide all our customers with top quality products, excellent services and the best possible price. We're thrilled that we were able to accomplish that with you.
Thank you again for your business and for your great feedback!
Great product. Salesman (Dennis) very pleasant, professional and knows what he's talking about. Answers all questions before you even ask. Installer (Giego) same thing. Clearly has been doing it for a while and knows his job very well. Everything you would expect from a professional company. It was referred to us by a neighbour and it didn't disappoint. The only complaint I have is, a somewhat slow response in terms of rescheduling the job as mine got delayed a bit which is very minor in terms of overall satisfaction - I would definitely use again and highly recommend.
Good Day Vladimir,
On behalf of all the Clera team, we will like to thank you for sharing this great review about our company. We are thrilled that you enjoyed your experience with Dennis and his team. We will make sure to share your feedback with them. We dearly appreciate your recommendation and hope to work with you again in the future.
Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.
Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.
We manufacture. We install. You save.
Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton