Hi Ray,

Thank you very much for the amazing review! It was a pleasure speaking with you and assisting you with your door issues. I will make sure to let Andrey know how happy you are with the service that he provided you with.

Take care and keep well!

Updated March 25th,

Hi Boed Frost,

I have been authorized by management to provide you the service for $100. as per your review request. Kindly contact me if you wish to proceed.

Hello BoedFrost,

We thank you for your feedback and we are sorry about your door troubles. Clera, has a very competitive warranty in the industry and we stand behind it 100%. As per our conversations and several e-mails, we were clear that your issue was not caused by any fault of ours and it will not be covered under the warranty. We would have happily covered the cost if it was our fault. After speaking with the installer that installed your storm door, he informed me that this was not an installation issue and one of many reasons is that it could have been caused by a strong wind if the door was left open. As per the terms and conditions of your signed contract, there is a mandatory labour fee for service after two years of installation date and this is applicable to all customer’s unless otherwise specified on their contracts. Costs for non-warranty services as such are determined by the type of service provided, materials used and time spend to complete the service. The service to correct the issue was offered to you at the cost of $250 + tax . which is a minimal amount if you were to hire an independent contractor.
Please let us know if you wish to proceed with the service.

We wish you the best!

Dear Iokm,

Thank you for taking the time to share your comments and feelings about your experience. We are disappointed to read that your experience was not satisfactory. However, we are unable to assist you as we are unable to identify you with the name provided in your review. We checked with our local dealer that looks after the Ajax region and they informed us that they have no customers with issues as indicated in your review. We are concerned about your comments and would like to get in touch with you to discuss this matter further. Please call me, Rita at 905-738-1870 x241.
Looking forward to hearing from you.

Hello Clera Customer,

Thank you for the 10-star feedback! We're very happy to see your satisfaction with your new window installation project.

Thank you again for placing your trust in Clera Windows and Doors and your willingness to share your experience!

Enjoy the new windows!

Good Day Fjohnson16,

Thank you very much for taking the time to share your awesome experience with us and the community. We are very happy that we met all your expectations. Your recommendation is very much appreciated.

We look forward to the opportunity to assisting you again!

Enjoy your new doors and window!

Dear private User,

Thank you for your business and for your wonderful feedback. It has been a pleasure to serve you and I'm sure Andre will be pleased with your kind words about his professionalism.
Enjoy your new door!
All the best!

Hi Geoff,

Thank you very much for the AMAZING 10-star review! We are incredibly grateful that you took the time to leave us this note. Your satisfaction is very important to us and we are very happy that the Clera team met and exceeded all your expectations. Your recommendation is greatly appreciated.

Enjoy the new Clera look!

Hell Tom,

We are absolutely delighted that you chose Clera Windows and Doors for your supplier of new windows and doors. Thank you very much for your kind words and the 10-stars. Service, price and value is definitely what we try to provide every Clera customer, and we're glad to hear that Adam, Ranjan and his team were a pleasure to deal with.

Thank you again for your business and your thoughtful recommendation!

All the best!

Dear Becky,

Thank you so much for your wonderful remarks. It was a pleasure to serve you. Ranjan and I will do our very best to also accommodate you with your broken door sidelite.
Thank you again and we will be in touch!

Hi Jacquie,

Thank you so much for your wonderful review. It was a pleasure to service you. We will make sure to share your comments with Salik and the rest of the team. Your recommendation is greatly appreciated.

Best wishes!