Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2749 reviews)

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KStreets from Toronto
KStreets from Toronto
6 reviews Toronto, ON
7/10

Replacement Windows - basement and porch

We had Clera replace kitchen, bathroom and loft windows before and the service and price were good. Window quality including cranks and locking mechanisms are mid-range but suitable. This time we had 100 year old basement windows replaced with awning windows. New windows are smaller view-wise due to frame and mechanics but work well. Good installers and very patient with my questions. Front porch double-hung window was to the frame. Clean install although I would have appreciated some direction in future removal of windows for cleaning. Main issue is the caulk off-gassing. Now this is a small thing for most but not when your wife has asthma. Serious problems ensued. Suggest to Clera that they advise clients of effects and take more time having installers explain window functions in the future

2 of 3 people found this review helpful.
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Company Response

Hello KStreets,

Thank you very much for your suggestion. We are always keen to listen to our customer's and to receive their feedback. This is the best way to improve our products and services and maintain our customer's satisfaction.
Once again thank you for your feedback and the 7-stars.

Enjoy your new windows in good health!

BOBBATH
BOBBATH
16 reviews Markham, ON
10/10

Patio Door

We recently had a patio door installed. When I contacted Clera, who had previously installed windows for us, Mike called me back. He was very professional and pleasant as were the two guys who did the installation. I am very happy with the look of the door and, more importantly, the ease with which it opens and closes. I would not hesitate to recommend this company.

0 of 12 people found this review helpful.
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Company Response

Good day Bob,
Thank you so much for your very kind words and your continued loyalty to our company. We are thrilled that your experience with our sales consultant Mike was a positive one. It is also great to hear that we met your expectations with both the installation as well as your opinion of our products. We appreciate you taking the time to share your experience and thank you sincerely for your recommendation.

jrf.cows in Toronto
jrf.cows in Toronto
0 reviews Thornton, ON
10/10

replace 6 windows

I was delighted with Clera Windows. The sales person was friendly, encouraging, and answered my questions effectively. The installers (father and sons team) were extremely efficient. Their workmanship was superb. They were very respectful, friendly, and efficient when working inside my home to install the windows.
I would absolutely recommend Clera Windows to anyone looking to replace windows.

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Private User
Private User
Private User reviews Brampton, ON
10/10

Exceptional service. Best contractor I’ve ever had.

Professional service. Changed all windows in an day, and even swept my entire kitchen floor because a bit of dust fell off their drop cloths. Best service provider I’ve ever used and have company renovated two properties.

0 of 2 people found this review helpful.
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Company Response

Hello Private User,

At Clera Windows and Doors, we pride ourselves in maintaining the highest quality standards for our customers. We thank you so much for acknowledging that.

Enjoy your new windows!

Best wishes!

Private User
Private User
0 reviews Cobourg, ON
10/10

Door/window

Timeline a tad long but understandable and least not snowing yet nice crew of workers

0 of 2 people found this review helpful.
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Company Response

Hi Clera Customer,

Thank you so much for the 10-stars. At Clera, we always strive to provide our customers with the very best service at all times. We apologize for the delay, during the pandemic there have been many disruptions in production which have impacted our delivery/installation schedules. We are glad that our installation crew met your expectations.

We thank you for your business and wish you the best!

Bolton r.
Bolton r.
2 reviews Caledon, ON
10/10

Replacement windows

The installers were courteous and neat and our new windows look great. We chose frosted glass for the bathroom and we are really pleased with the privacy it affords without the need for shutters anymore but still lets in a lot of light.
This is the second time we have used Clera to replace our home's windows and it won't be the last.

0 of 2 people found this review helpful.
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Company Response

Dear Bolton,

Thank you for your continued business and loyalty to our business, we're thrilled to hear that you've had seamless experiences time and time again. We appreciate your kind comments and your recommendation.

Looking forward to your next project!

Private User
Private User
Private User reviews Toronto, ON
10/10

3 windows

Great product from Clera Windows and great crew. I recommend them to anyone who needs new windows at an affordable price. Best of all, the quality of the product is great and the warranty is exceptional.

0 of 2 people found this review helpful.
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Company Response

Good Day Private User,

Thank you so much for your excellent review! Service, price and value is definitely what we try to provide every Clera Windows and Doors customer. We are happy to hear that everyone involved in your project provided an organized and professional experience.

Thank you for your powerful, well-thought-out recommendation!

Keep well!

creemorequeenbee from Toronto
creemorequeenbee from Toronto
1 review Wasaga Beach, ON
10/10

New windows and install

This was the best install and product I have had the pleasure of having. I was shocked at how all the staff were so efficient, knowledgeable from one step to the other. Professionalism was outstanding. I would recommend them to anyone and everyone.

I wish all "renos" where like Clera! I am so happy with all of it.
Just cannot say it all.

0 of 2 people found this review helpful.
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Company Response

You are our QUEEN BEE!

Thank you for providing us with this excellent 10-star review!. We will make sure to share this with all our team members to let them know to keep up the amazing work that they provide all our customers with.

Thank you again for choosing Clera Windows and Doors for your recent window replacement project and for your recommendation.


We Look forward to serving you again soon!

We wish you all the best!

Private User
Private User
Private User reviews Mississauga, ON
0/10

Windows and Doors

I recieved the worst customer service! The doors were almost 2 months late, and no one called to keep me up to date. Promise after promise was broken. And the worst: when I complained to the VP and President, they didn't acknowledge how they had broken our contractual agreement and didn't manage the complaint at all....they sent me a letter stating that their business expansion had made them soooo busy!
I didn't even get the door the way I ordered it!

2 of 2 people found this review helpful.
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Company Response

Hi Private User,

Thank you for taking the time to provide us with your feedback. We are very sorry to hear about your experience. Please note, due to COVID-19 pandemic there is an industry-wide shortage of some key raw materials. This supply disruption has impacted the timely production of doors causing late deliveries and installations. We would be very happy to assist you with your issue, but we are unable to verify anything about your identity with the name you have provided on your review. If you wish to discuss your issue further, please contact our head office.

Best wishes!

Private User
Private User
Private User reviews Woodstock, ON
10/10

New Windows

We really like the appearance of our new windows and how easy it is to clean them.
Eric and Mark did a wonderful job installing our windows and cleaning up afterwards. Thank you very much.

0 of 2 people found this review helpful.
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Company Response

Hello Clera customer,

We are thrilled to have you as part of the Clera family!. Thank you so such for sharing your kind words with us and for the 10-stars. It means the world to us and to Eric & Mark. We look forward to serving you again soon!

Enjoy your new windows!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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