Enercare -- AC installation and service
We had Direct Energy install a new furnace which was a success. So when it came to whole house AC, I went with DirectEnergy/Enercare. The experience has been wholly negative. The install left me a mess to clean up for 3 hours and the compressor has not worked properly from the first day. The AC ON cycle sounds like a diesel truck starting up. The second season all the refrigerant had leaked out. I have had their service technicians come back every year and they tell me to purchase a more expensive - and quieter - unit even though my research (too little too late) shows I was overcharged by about $1000 for this brand of AC unit. Enercare bandaids the unit and then leaves and the compressor keeps on straining. I finally had to bring in an independent contractor I trust and will be replacing the compressor through him since the part is still under warranty.
- Approximate cost of services:
- $4,600.00