Reviews

10/10

We had noticed that water was pouring over our eavestrough and contacted Ontario Downspout Service because of their stellar reviews on Homestars. Mark contacted me that same day. He had Google mapped our place and had an idea of what we might need, In chatting he advised that we get someone to clean the troughs as that may be all that was needed. We heeded his advice and had someone clean out the eavestroughs on both sides. They recommended the troughs be replaced. Their quote was similar to Ontario Downspout but I appreciated Mark's honesty and arranged for him to replace the gutters. His initial quote was for the ones side we were having trouble with and we asked him to include the other side as well. We also asked him if larger troughs would be recommended and he agreed. He noted that we have a large roof and they would better handle the water load. I appreciated that throughout the process, Mark never tried to push more onto us or try to up sell us anything. This morning, as scheduled, a crew of five arrived and very quickly and very carefully removed the old eavestroughing and installed the new. They rerouted the downspouts and runoff to be more practical for us, cleaned up everything and walked us around the work to see what they had done. We are thrilled with every aspect of this work. From the excellent communication with Mark throughout the process, to the totally professional installation and the spotless clean up, every aspect was flawless. Mark came by later that day to inspect and to explain the installation and the location of the runoffs. Ontario Downspout Service is totally worth all the kudos they receive on Homestars.

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Company Response

Thank you so much for this incredible review. It makes me so happy that we're continuing to satisfy our clients. We're straight shooters and it's great to see our clients see the honestly. Can't wait to work with you again.

10/10

We are very happy with the new Aluminum railing installed on both sides of our stairs leading up to our front porch and around the front porch planter. We spent some time looking for a durable product to replace the iron railing that had rusted. Year ago, we attempted to salvage the railing and had tried, without success, to rust proof and paint over the pitting and rust in the iron railing that was likely more than 50 years old. We went on the Homestars website which is are usual go to, and found good information on the durability of Aluminum. We were pleased that Alumarail has a showroom, and offered an opportunity to book an appointment to view the many designs. Mari and Sal were both very helpful and provided a booklet and sample of the material so that we could choose the proper colour to match the trim on our house. We phoned the next day to arrange for Sal to come to our house and take precise measurements. We then learned that the existing railing was very short, and the new railing height would be more functional. Yesterday, on a cold December day, Daniel installed the railing, and did an excellent job. We highly recommend Alumarail. You won't be disappointed!

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10/10

We contacted and chose SNG Landscaping because of their stellar reviews on HomeStars. SNG totally lived up to their superb reputation. Our backyard, because of the hot summer and past neglect, was a disaster. Dead grass and moss and clover everywhere. We back onto a ravine and weeds and buckthorn seedling growth was everywhere in the very back. It was an eyesore. Gabriel from SNG offered some suggestions for both the grass and the very back area. He applied material to reduce the weeds and back growth. After time for it to work, he and his crew cleared out the back, placed a fabric down to control growth, covered it with gorgeous river stone and edged it all. He made multiple de-thatching passes, applied seed, soil, more seed and fertilizer. While the grass has yet to grow, the backyard already looks 1000 times better. His crew left the front, side and back spotless. He even came back from another job to help us with a watering issue. Gabriel is totally professional, does excellent work, is a great communicator and looks after his clients. What more could anyone ask for? We highly recommend SNC Landscaping.

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Company Response

Dear C & L,
thank you so much for your kind review. We do our best for all our customers and it was a pleasure working with you.
enjoy your backyard!
Gabriel and all the SNG team

10/10

We are absolutely thrilled with Galaxy Windows and Doors. We had two 12 foot old and leaky windows replaced, one in our living room and one in our bedroom, two other bedroom windows and two patio doors replaced as well. In every aspect of the entire job, from the initial meeting to completion of the work, we were treated with total professionalism, skilled workmanship and respect for our home. Dimitri assisted with the initial phone call and Alex came to do the estimate. On the worksite, Alex(#2) assisted by Roman and Alex(#3), worked diligently, carefully and skillfully to perform the installations, remove the old windows and debris and thoroughly cleaned the work area inside and out. Our living room window was a retrofit, as we did not want to lose the inside wooden ledge. Alex actually flagged us to the ledge noting that it was a unusual part of the interior window, one worth keeping. A competing company made no mention of it. This installation was done with the utmost care and there was absolutely no damage to the existing walls or to the surrounding paint. GalaxyWD installed everything to perfection. Worth every penny!

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Company Response

Hello Lyle,
Thank you very much for your positive feedback!
Best wishes,
Alex and Galaxy team.

10/10

We had a honey locust tree in our front yard that we had been planted too close to our house 25 years ago and which had now grown well over the house. We contacted Toronto Tree Removal because of the stellar rating they have on Homestars and they are worth every star. Keith arrived as planned, examined the tree, listened to our requests (to preserve the birch sapling close by and to leave us the firewood) and indicated he would get back to us quickly with a quote. While he had recommended stump removal, his gave us a quote that separated the stump removal in case we had a change of heart. Heather, in the office booked our time and maintained excellent communications as she confirmed that our requests, especially the birch, were relayed. As planned, Hillary, Jared and Curtis arrived and worked as a professional team to take down the tree. They were exceptionally careful of the birch and very cognizant of all the hydro wires that moved through the tree. They cut the larger pieces into nice lengths, stacked them for me, completely removed the stump to well below grade, and cleaned up the entire area. Neither neighbour was in any way inconvenienced throughout the entire time. A perfect job, a wonderful experience and excellent value. We highly recommend Toronto Tree Removal.

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Company Response

We are appreciative of this detailed review. Thank you for allowing us to complete this job and we are glad to know that you are pleased with the work done!

From the team at Toronto Tree Removal Inc. we wish you all the best!

10/10

We had 2 toilets with shut off valves installed by Alex. We supplied the toilets. Alex is a knowledgeable professional and wonderful communicator. Before our service call, he telephoned to indicate that he was running late because of some extra work required with the service call before us, and then called again to relate that he was on his way. He took great care to cover his shoes with shoe protectors, and laid down drop sheets to protect the floor. His clean up was meticulous. His price was very fair and we did not look for any other plumber when we observed that his reviews on Home Stars were so outstanding. Thank you Alex. We will be sure to use you again for our plumbing issues and let others know of your excellence. We are very satisfied and appreciative for a job well done

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Company Response

Thank you for the great review, we are working hard to keep our customer happy providing an excellent service at a reasonable price.
Thank you for choosing Award Plus Plumbing
Alex

10/10

I cannot think of enough superlatives to describe our recent experience with Great Northern Insulation. Everyone who assisted us with improving our insulation was friendly, knowledgeable, helpful and totally professional. We arranged with Lowes to have insulation added to our attic as part of the GreenON program. Within a few days I was contacted by Glenn, from Great Northern Insulation, who arranged to come and take measurements. Glenn was extremely helpful in showing us where we needed to upgrade our insulation and where it was adequate. He started the GreenOn application process and took the initial pictures. He made that part of the process extremely easy. The quoted price was excellent even without the GreenON rebate. Shortly after signing on with Glenn, Kim, from the customer eXperience team, contacted us to offer us some dates. Once again, she modelled all the attributes of Great Northern. When we had to go back and change the date she called us back quickly and worked with us to find another time. Exactly as scheduled, Nathan and his assistant Brandan, arrived and with total care for our home and completely professional service, they increased the level of insulation in the portion of the attic that was deficient. While the heat wave had broken, it must still have been incredibly hot in the attic and under all their protective clothing. When completed, they vacuumed up he entire area leaving no trace of the process. Nathan even showed us the after pictures to illustrate the new level of insulation we now had. This install was incredibly professional, easy and extremely positive. Great Northern Insulation is a wonderful company to choose to have work done in your home.

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Company Response

Hi C & L
We cannot think of enough superlatives to describe how much we love to see reviews like this! Thank you so much for taking the time to share your great experience with us and we will be sure to pass the message along to everyone you have mentioned to let them know to keep up the great work!

10/10

We were extremely pleased with the friendliness and knowledgeable professionalism of the entire process of purchasing and installing a Lennox furnace and power vent hot water tank. Andrew set up the installation and put us in touch with Josef who performed an energy audit so we could avail ourselves of the available energy rebates. Chris and Mike installed the furnace and were quick and efficient and showed how to use the new thermostat. We highly highly recommend the Mersey team. Thank you to all. L & C North York

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Company Response

Thank you for your support. Mersey teams work together to try a provided the best service in the industry. Thank you C & L in North York for the opportunity.

10/10

Consummate Professionals We were very impressed by the quality of work and the professionalism exhibited by Doug, Mike and Tristan of Quality Restorations and Renovations. Our situation was this - our existing backyard's 16x12 elevated deck and stairs were in rough shape, and we had hoped we could get by with a simple resurfacing. W e first spoke with Doug, who shortly thereafter arranged for Mike to come by to examine the project. Mike clearly advised us that the supporting structures were in poor condition and that we were looking at a rebuild. He explained everything so that we understood why resurfacing would not work for our deck. Mike and his son Tristan are highly skilled and very personable, and worked long and hard in the hottest days of the summer. Moreover, we are extremely impressed with their workmanship and our new deck is strong, superbly built and exactly as we had wanted. We highly recommend this company. We will be certain to employ their expertise again when we undertake future projects. L &C Sadavoy North York

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Company Response

Thanks so much for the review - we all take pride in our work and hope that we can help you out again in the future

10/10

We highly recommend Dion Hudson owner of Hudson Tree Service. Dion acted professionally, is very knowledgeable and friendly. He utilizes state of the art equipment, plus he took all the necessary precautions for his own personal safety while he worked on our property. He parked his extended length vehicle carefully so as to not block driveways, and strategically placed road signage around as well. He came promptly on a moderate January day and did all the work that we had previously discussed; which included; trimming very tall spruces overhanging our rooftop as well as our neighbour's, trimming cedars, orange blossom and lilac bushes, crab apple and apple trees as well. As others have commented he takes time to remove branches and clippings from the yard and comes equipped with a wood chipper. At a future date, we certainly will call on him again. Thank you Dion.

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Company Response

So great to hear, thank you for the gracious comments

10/10

Incredibly efficient service from the initial call to the completion of the work with arrival as scheduled. Very impressed with Eric who showed me what he had done, what he found and what he recommended. Excellent experience.

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10/10

Thank you Homestar for providing this wonderful review of services. This man is golden. He saved our 6 year old fridge when the compressor died and a previous repairman had tried putting in a relay that faultered. When you can find a tradesperson, who comes when he says he will,(on a Saturday after a Friday evening phone call), is knowledgable and incredibly professional and reasonable, you treasure him. JOE IS SUCH A GENTLEMAN, and we are very greatful. We will definitely refer friends and family and use his fabulous service again, when needed.

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