Reached out to Award Plus through this site and Alex called me back very promptly. He was able to come by within two hours to take a look at the situation.
Our master en-suite shower was draining poorly due to a lot of build up inside. After multiple failed attempts with drain clog removers, I opened the grate and broke up the build up and cleaned the drain. In the excitement of my DIY success I looked to expand on my efforts and attempted to fix the shower spout which was coming loose and shower lever not engaging properly. I removed the spout tried to clean out the scaly build up in the opening and put it back on the pipe. All appeared to work out. Only later when my wife took a shower did I noticed that water was leaking to the kitchen below (from the chandelier above the breakfast table). I remove the spout again and looked for the cause but could not figure it out.
After getting in touch with Alex, he told me over the phone that it could be the spout as sometimes the washers and other seals get compromised from pulling them off. He came in did a thorough exam of the drain and water line. His hunch was that it was the spout. However, he said to know for sure he can break the wall to check but he didn't think it was necessary. He recommended to try the spout first and voila.. it worked.
I appreciate his honesty and sincerity. Even though the job was relatively small, he did not try to suggest that a bigger job was necessary. We tried a less expensive approach and so far it has worked. Alex worked quickly and explained everything and even provided some tips. He laid down drop cloths while he worked and cleaned up after. Great company, great professional, amazing service. Highly recommend them!