We had noticed that water was pouring over our eavestrough and contacted Ontario Downspout Service because of their stellar reviews on Homestars. Mark contacted me that same day. He had Google mapped our place and had an idea of what we might need, In chatting he advised that we get someone to clean the troughs as that may be all that was needed. We heeded his advice and had someone clean out the eavestroughs on both sides. They recommended the troughs be replaced. Their quote was similar to Ontario Downspout but I appreciated Mark's honesty and arranged for him to replace the gutters. His initial quote was for the ones side we were having trouble with and we asked him to include the other side as well. We also asked him if larger troughs would be recommended and he agreed. He noted that we have a large roof and they would better handle the water load. I appreciated that throughout the process, Mark never tried to push more onto us or try to up sell us anything. This morning, as scheduled, a crew of five arrived and very quickly and very carefully removed the old eavestroughing and installed the new. They rerouted the downspouts and runoff to be more practical for us, cleaned up everything and walked us around the work to see what they had done. We are thrilled with every aspect of this work. From the excellent communication with Mark throughout the process, to the totally professional installation and the spotless clean up, every aspect was flawless. Mark came by later that day to inspect and to explain the installation and the location of the runoffs. Ontario Downspout Service is totally worth all the kudos they receive on Homestars.
- Company Response
Thank you so much for this incredible review. It makes me so happy that we're continuing to satisfy our clients. We're straight shooters and it's great to see our clients see the honestly. Can't wait to work with you again.