Reviews

10/10

Hanika was incredibly responsive with an immmediate (within 1 hour) and competitive quote. They were able to schedule me in early, although it wasn't a large project. Kamyab was professional, meticulous, and pleasant to deal with, in addition to performing an impeccable job. I will call on them again and wouldn't hesitate to recommend them.

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Company Response

Thank you Nicole for your kind review. We appreciate your positive comments towards our team. We are always ready to provide you with our services, at earliest time.

10/10

I recently needed to replace my furnace and water heater, as my old units were still venting via my (130 year old) chimney and this was causing issues. I had two vendors come in to give me a quote, and Tyler from Davenport Campbell was extremely thorough - looked at the whole house, all the duct work, measured output. It was impressive. The other vendor proposed a hot water tank that, as it turns out, wouldn't have had enough clearance in my low basement. Installation happened within a few days, was done very thoroughly, and they cleaned everything up. They even came back free of charge when the Nest thermostat I'd bought turned out to be defective, to re-install the new one. My thanks to the team and I wouldn't hesitate to recommend them.

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8/10

Serge was swift in responding to inspect my house and then produce a quote. He and his team did a beautiful job replacing old wood board and batten, with meticulous attention to detail. They cleaned up after themselves and I'm very pleased with the result.

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10/10

I have used Top Roofers twice now to replace a flat roof, and more recently to replace a peaked roof with skylights and other "obstacles". Bruno and team always show up when they say they will, work quickly and thoroughly, and even go above and beyond the call at times. When the flat roof needed to be replaced, they removed the deck that was sitting on it. They always leave the work site immaculate. I've recommended him several times already.

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10/10

I turned on my AC when I heard a heat wave was on its way, but it wouldn't start. When I called Reliable, they cautioned me that they were backed up by "a couple of days", but gave me the owner's email address to request an appointment. Their tech Leroy called me within an hour of my sending the email and was able to squeeze me in the next day, even though I'd indicated I was willing to wait a few days (no babies or elderly people in the house, and I'm at work all day). He was courteous, efficient, and thorough. In just under an hour, he'd identified the problem, fixed it, and gave my AC unit a good cleaning to boot. This isn't the first time I call on Reliable Home Comfort and I won't hesitate to do so again.

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10/10

I can't recommend Olympia highly enough. Rep Lily Morton was very patient and efficient at working through my needs. Owner Emilio and the installation team were painstaking in preparing and installing my new doors and windows - and cleaned up after themselves as they worked. And this in spite of the fact that their office building collapsed due to a construction mishap, and they were all relocating and starting fresh, in the middle of my order. I had bought other windows from them before and had no hesitation in going back for this new requirement. My front door in particular has earned many compliments from my neighbours. Thanks Olympia!

0 of 1 people found this review helpful.
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10/10

I've counted more than once on Al Megahy and his team to undertake smaller projects many contractors won't look at. They live up to their slogan of "no job too small" - they always show up within a couple of days of my request, are courteous, competent, and clean up after themselves. Projects in my home have ranged from replacing and painting a ceiling, weather-proofing my windows and doors, installing new light fixtures, cutting up and removing an old freezer... I highly recommend them.

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4/10

The technicians are friendly, courteous, and very service-minded. However, I found their availability and the responsiveness of the office staff underwhelming. My initial call was to ask for a tune-up and repair, and although I told the person scheduling the call that I wasn't getting heat, she made no effort to try and fit me in earlier. The tech who came a week later was courteous, got everything working again, and was very helpful in explaining what was wrong and giving me tips on maintenance I can perform. A couple of weeks later, I came home from Christmas vacation to a very cold house. Laird's phone system was down - not their fault, I realize - so I couldn't even leave a message. I went to the website but there was no mention of phone issues or an alternate number to call. I left an email - no response. Finally, I remembered that I had the tech's number on my cell phone so called him directly to get my call logged. Another tech did come by that night (after trying to convince me to wait till morning) and got the furnace working again, but it is now four days later and I have no heat again. Called to log a call and was greeted by voice mail with a deeply nested menu to get to emergency service. Left the message 2 hours ago, and sent an email - and have not heard from anyone.

1 of 1 people found this review helpful.
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Company Response

We first attended this home on December 8th and again on December 28th. The second call was not charged and the call from December 8th was refunded to compensate this customer for their inconvenience.
While attending to hundreds of calls it can happen periodically where for a variety of reasons or human error we do not meet a customer's expectations.
We do take it seriously and have apologized and tried to compensate this customer.

10/10

I called Reliable Home Comfort to ask for a furnace repair - I'd had 2 separate visits from another supplier, had not heat for a third time in 5 weeks, and couldn't get a response from their "emergency" voice mail box. Within 30 minutes of leaving a message at Reliable, the tech on call phoned me and came the very same day. He was very diligent about explaining what he was checking for, and managed to isolate the problem to the pressure switch. He swapped the switch out with one he had in his truck. Rob would not accept payment as he is not 100% certain that this fix will hold. We have agreed to touch base in a few days and he will come back if needed. I am extremely grateful for this prompt, courteous, and true service.

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10/10

After a frustrating experience of trying to get a response from Heatin Plus, I was pleased and relieved to have the rep from Cosmopolitan Mechanical promptly return my call after I left a message. It was a Sunday and he was on another job, but was willing to come to my house in downtown Toronto afterwards. He also recommended, in the meantime, that I check whether my filter needed changing (it didn't, but he could have potentially saved me a service call). He called me back in the evening to ask if I still wanted someone to come by that day. I opted to wait till the Monday morning, and Beyhan showed up first thing in the morning, quickly diagnosed the problem, obtained a part within 2 hours, and had the furnace up and running within a couple of hours after that. Nothing beats fast, courteous service, and it's clear Cosmopolitan has their customers' best interests at heart.

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10/10

A call in the afternoon resulted in a visit the very next morning. My technician was courteous - thanks for wearing those plastic booties over your shoes - and quickly identified and repaired the problem with my backed up drain. This is the second time I've called on them and I certainly won't hesitate to do so again.

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Company Response

**Thanks Nicole** We appreciate your review. Thank you for your continued support. We are happy to be the plumbing and drain service providers you rely on.

10/10

I was impressed by the service from the first phone call. Drainworks knocked themselves out to get a technician to my home promptly. Loved the attention to detail evident in all aspects of their service.

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Company Response

**Thanks Nicole** We appreciate your review. We look forward to being your plumbing and drain service providers.