Cosmopolitan Mechanical Services Inc

Duct Cleaning
Toronto ON M6P 1W4
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Duct Cleaning
Cosmopolitan Mechanical Services Inc
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91%

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Reviews for Cosmopolitan Mechanical Services Inc

Average customer rating:
9.8 10 (1037 reviews)

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Mary R from Toronto
Mary R from Toronto
2 reviews Toronto, ON
0/10

Installed Tankless Water Heater

I purchased a tankless water heater, and the authorized installer for the company was Cosmopolitan. I did not question their competency, as the store I purchased from is very reputable.
BIG MISTAKE!!
1. About 6 months after purchasing, I received an aggressive phone call telling me I needed to get my yearly maintenance check done or else I would void my warranty. This is untrue, but the sales person continued to tell me that I didn’t know what I was talking about- until I took out the manual and read him the warranty conditions which require service at regular intervals.
2. (Much more critically)- I recently had a different gas company come to my house to give me a quote- while they were here they pointed out to me a significant number of items wrong with the install that would lessen the lifetime of my unit, not allowed by the instruction manual or the gas code in my area, and no tag referring to the installers information.
3. When I called them to get this issue fixed, they never returned my calls, although I attempted several times to be in touch with them. The store that I had purchased the tankless water heater from took full responsibility and sent their new contractor to fix- no cost to me, the issues were that serious.

I’m not sure what the situation of Cosmopolitan is, and it seems like many other people have had good experience with them, mine was just nothing close to good.

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Company Response

This review has nothing to do with Cosmopolitan Mechanical Services because we do not have any record of this customer in our customer database so we would like them to send us the proof of purchase.Thanks.

Benjamin Tang from Markham
Benjamin Tang from Markham
1 review Markham, ON
10/10

Furnace & AC Maintenance

Cosmopolitan installed our AC and Furnace 10 years ago and does a good job in scheduling maintenance for my HVAC. Ather has been maintaining my furnace and A/C for a few years now and has consistently provided great service. He always calls to let me know when he is coming and upon arrival, patiently explains what he doing and works diligently to complete the appointment on time. Ather truly cares for my family's safety as he always checks for carbon monoxide ratings and reminds me to test my carbon monoxide monitors. He is very knowledgeable and I thank him for providing recommendations on how best to take care of the HVAC system in my home.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Great service and clean water.

I had a water system installed by cosmopolitan mechanical services The service was great I would highly recommend this company for the water treatment system. Great service and clean water.

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ton in Toronto
ton in Toronto
0 reviews Toronto, ON
10/10

Great Air conditioner maintenance service

We got an el series furnace installed by Cosmopoliten about 6 years ago. it was a good experience, salesperson explaied everything to us and installed accordig to our home requirements thats why furnce worked great i later on got furnace maintenance bt since the installation, never faced any trouble. this year i tried their services for my Air conditioner Maintenance. they sent technician mahfooz and he was great. i will get my Air conditioning maintained again in future by Cosmopolitan.

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Martha
Martha
2 reviews Toronto, ON
0/10

HORRIBLE, HORRIBLE, HORRIBLE

Cosmopolitan appeared to be a good vendor when they sold us an air conditioner in 2013 (when they WERE rated top 3 in HomeStars). However, after the first year, our AC has required top ups of freon to get us through each summer?! These top ups always came at our expense and they never wanted to find the root cause - a leak in their equipment/ installation. This year, already by June, we have insufficient freon to cool our house. When I called, I got some form of call screening. On Monday, I had to call 5 times, because James has not initiated his voicemail, only to find out at 5:00 pm that he had not been in the office all day? I asked to speak to the General Manager, so my call was forwarded to Mike, when in fact, Adam, is the General Manager, and supposedly the one to get me some action. Through this experience, I have learned they have no "24 hr. emergency" response - my business has to fit in their schedule (“some time next week”); they do not return calls, even when they say they will, and issues drag on for days. This office has no idea what customer service is; just contempt for their customers.

I have moved my business to the company which services my furnace, “M*****”, who responded in 12 hrs., sent their top service person and is fixing the root cause (leak) at 50% of the cost Cosmopolitan quoted ($369 not $750) for leak detection on Cosmopolitan's installation.

Conclusion: Cosmopolitan does NOT deserve my business and I will never return to or refer them again. They belong at the bottom of HomeStars’ ratings!

1 of 1 people found this review helpful.
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W in Markham
W in Markham
1 review Mississauga, ON
10/10

HVAC Maintenance

Cosmopolitan has installed our AC and Furnace 3 years ago and does the maintenance every year. Scheduling maintenance is easy; Ather has come two years in a row to provide the maintenance. He is diligent and patient in explaining the steps taken to check everything. This year, I requested a look at the humidifier control as well and he adjusted it accordingly, so resolved my immediate concern. I'm very satisfied with the whole process, the people I interacted with were very pleasant and always provided recommendations on how best to take care of the HVAC system.

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CE
CE
5 reviews Brampton, ON
10/10

Furnace and Water Heater

This is my 3rd time using Cosmopolitan. In 2009 they installed a new furnace, tankless water heater and A/C in my old house. In 2015 they repaired and eventually replaced the A/C in my current house. This March they replaced my furnace and water heater. Ejaz from sales was very knowledgeable and was able to answer all my questions. He was very responsive and provided appropriate solutions based on my house size. Fred completed the latest furnace and water heater install. He did an amazing job routing the furnace pipes and ensured everything was working properly upon completion.

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rg burlington in Burlington
rg burlington in Burlington
2 reviews Burlington, ON
10/10

Furnace Maintenace & Repair

I had a furnace lockout problem to be fixed with my furnace purchased from Cosmopolitan. Decided to combine the repair with the annual maintenance. Contacted Cosmopolitan to request service tech Ather come to diagnose,repair and perform the maintenance. Ather has serviced my furnace since the original purchase. As always, Ather was timely, informative, competent and professional in the delivery of the services. He was very meticulous in his diagnosis of the lockout problem and his attention to details. And very pleasant to work with. Well done and thank you Ather!

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Qrat in Mississauga
Qrat in Mississauga
2 reviews Mississauga, ON
10/10

Water treatment system

We had cosmopolitan install brand new water treatment system installed at our home in Toronto. We delt with ej and zeshan. The service was great and quality of equipment was excellent.

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Brian Da Re from Mississauga
Brian Da Re from Mississauga
4 reviews Mississauga, ON
10/10

Furnace maintenance

I had my furnace maintenance completed by Ather today. He was very informative. He spent time with me to explain the operation of my furnace and the importance of filter changes and its effect on my unit. He explain the faults he found and the possible reasons for them as well as recommendations. Thank you Ather!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cosmopolitan Mechanical Services Inc

Heating & Air Conditioning

We are a well established company in the field of heating and cooling. We offer well-trained personnel to service your gas fired equipment from boilers to unit heaters and air conditioning to freezers. We service and install furnaces, air conditioners, exhaust, ducting, gas piping and ventilation 24/7.

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Locations and Service Areas
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2666 Royal Windsor Dr. Unit # 10,
Mississauga, ON, L5J 4N1
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Sheridan Mall
2225 Erin Mills Parkway
Mississauga ON - L5K 1T9
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Oakville Place Shopping Centre
240 Leighland Avenue
Oakville, ON - L6H 3H6
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Burlington Mall
777 Guelph Line
Burlington, ON - L7R 3N2
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Royal Windsor Drive
Unit # 10, 2666 Royal Windsor drive.
Mississauga, ON - L5J 4N1
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Downsview Park Merchant Market
40 Carl Hall Road
Toronto, ON - M3K 2B6
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Mississauga Flea Market
3092 Mavis Road
Mississauga, ON - L5C 1T8
__________________________________
Dixie Outlet Mall
1250 South Service Road
Mississauga, ON - L5E 1V4
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Milton Mall
55 Ontario Street South,
Milton, ON - L9T 2M3
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Central Park Mall
3377 Burnhamthrope Road,
Mississauga, On
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Dixie 401 Flea Market
5150 Dixie Rd,
Mississauga, ON, L4W 1E1
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747 AirPort Flea Market
73 Parkhurst Square,
Brampton, ON - L6T5J21
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Fantastic Flea Market
250 South Service Road,
Mississauga, ON - L5E 1V4
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Westdale Mall
1151 Dandas St. West
Mississauga, ON - L5C 1C6

CATEGORIES
Duct Cleaning, Heating & Air Conditioning, Insulation, and Plumbing
PRODUCTS
Furnace, Boiler, Air conditioner, Humidifier, Hepa Filteration system, HRV, Gas lines, Customized duct work.
BRANDS
Carrier, Lennox, Amana, American Standard, Rheem, Rinnai, Sime, Viessmann, Weil Mclain, Noritz,Honeywell,
SPECIALITIES
Oil or Electirc to Gas conversion., Boiler, Hydronic Heating, Customized duct work design and installation , Indoor Air Quality Product & testing.
WEBSITE
http://www.cosmopolitanmechanical.com
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
18
PAYMENT METHOD
Cash, Cheque, Visa, Master & Financing
LICENSES
Gas Licenses, Refrigeration & Air Conditioning, HRAI ( RASDT & RHDT ), NATE.
MEMBERSHIPS
HRAI, BBB, TSSA, WSIB, NATE, CIPH,
LIABILITY INSURANCE
Yes
DIPLOMAS
RASDT, RHDT, Duct Designing, Heat Loss Heat Gain Calcualtion, Boiler Installation, ODP, Geo Thermal,
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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