Cosmopolitan Mechanical Services Inc

Heating & Air Conditioning
Toronto ON M6P 1W4
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Heating & Air Conditioning
Cosmopolitan Mechanical Services Inc
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95%

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Reviews by rating (past 12 months)

Reviews for Cosmopolitan Mechanical Services Inc

Average customer rating:
9.7 10 (1049 reviews)

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10/10

New furnace and A/C

My A/C broke during the heat wave. Saw the deal on Groupon and I was able to book an installation with Randy within a few days. Fantastic service at an amazing price. I would recommend this company to anyone.

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Samreen Ali
Samreen Ali
2 reviews Toronto, ON
10/10

Furnace Replacement

Yes I wanted to replace my 20 years old Furnace. My friend suggested me to call Cosmopolitan Mechanical Services. They are awesome. Furnace prices is as low as I could not expect. There is no hidden charges. Love to recommend others

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David Reg
David Reg
1 review , ON
10/10

What a Company

My Furnace was Broken last night. I called Cosmopolitan to replace the furnace and requested them to come at my place. James was a nice person there. He sent the Technician time and the best part technician did not suggest me to replace the unit even though I called them to replace it. He said that he always give a better suggestion. If the unit can be fixed at very low cost then why we should replace it. He guaranteed that it will last for next 2 years. He saved my money. I will highly recommend to everyone

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Justin from Toronto
Justin from Toronto
3 reviews Thornhill, ON
10/10

Repair a gas furnace malfunction

Our furnace stopped working at end of January. We called Cosmopolitan as they installed the furnace more than two years ago. Technician came on time and provided the solution after a quick check. it was due to the gas valve malfunction. However, it took some time to get the part, and replacing gas valve did not resolve the issue completely.
The technician then did an overall check and test and found out that our air filter was too thick which blocked too much air, causing overheat in a chamber, then the sensor sent the faulty signal to shutdown the blower motor.
After changing to a new think filter, the furnace started to work perfectly.
Thanks Cosmopolitan (Randy) and technician Waqas! Your help returned the warm back to our house in such a cold winter.

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Kevin in Toronto
Kevin in Toronto
1 review Toronto, ON
1/10

Horrible Service

These guys were great when I bout a new air conditioner and good to remind you about yearly service BUT their customer service is the absolute worse. Not only did they miss a morning appointment, but when I phoned and yes I had to phone them, I was told technician would be ther in 30 minutes. This happened 3 more times! They never showed up in the end. No calls. Nothing. DO NOT USE THEM.

1 of 1 people found this review helpful.
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Kiran Bala Narh in Brampton
Kiran Bala Narh in Brampton
1 review Brampton, ON
1/10

Pathetic service we installed AC from them in 2017 and every year AC don't start unless we call them

I had my AC unit installed by Cosmopolitan on 26th July 2017. It had a special warranty coverage for 10 years parts and labor. We always had the annual inspections done by them. Most of time, almost every year we had trouble starting our AC unit in summer. This time again it is the same thing. AC unit is on and outside compressor is on too and blowing hot air but not cooling. We called them to make an appointment 2 days back for yesterday. They are charging 160$ + tax for inspection because of COVID. Normally it 100 $. I am in healthcare profession. Government announced that we would be getting paid extra as we are frontlines but NO, we are not getting anything extra. Why are they charging extra? You come with mask and do the repair. Last year, only we needed repair done where our compressor was (outside). We put concrete on the side where the outside unit was. To only remove and hook that back outside, they charged us more than 770 $. No repair. Just to remove and hook it back. So yesterday they mentioned a tech is on the way but no one came for the next 3 hrs. and there was no communication from their side. When we contacted them, they said oh tech can't come "cause he has other delayed jobs. But at least call to mention but no. So today they mentioned after noon and now it's 4 pm. I called again. They mentioned 4-6 pm. So I'm waiting without choice. I have 3 small kids and senior people in my house. We are stuck. They are charging so much. Plus they said there is no warranty of labor for 10 years. When we have one.

3 of 3 people found this review helpful.
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Max in Toronto
Max in Toronto
2 reviews Mississauga, ON
10/10

Wonderful Services

The tech that came to my house was wonderful. He did a great job with the furnace. I called them in the middle of the night so they gave me an early morning schedule for the tech to show up. The tech called me at 8 AM for the reminder that he will be visiting so it was quite a wonderful experience to see such professionalism

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Tracy in North york
Tracy in North york
3 reviews Toronto, ON
10/10

Furnace Maintenance

Cosmopolitan installed our Lennox furnace in 2013. I was happy to have Ather do the annual maintenance. He is courteous, knowledgeable and does not hesitate to tell me what he is doing.

1 of 1 people found this review helpful.
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Alex from Toronto
Alex from Toronto
3 reviews Toronto, ON
2/10

Once Good, Now a Terrible Company

Update: Within 24 hours of posting this review, I was contacted by James at Cosmopolitan. He ultimately waived the charge for the service although he continued to dispute that the work was covered by warranty. He then asked that I remove this review.

At the end of the day, I do not feel like Cosmopolitan was interested in making this situation right so much as they were concerned about the negative review on HomeStars. I spent months trying to resolve this issue privately and my messages were never answered. It was only when the review was posted that Cosmopolitan showed a real interest in resolving the problem. I will not be doing business with them in the future; however, I do appreciate them waiving the charge and ultimately recognizing their warranty.
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I purchased an A/C unit from Cosmopolitan in 2012. They offered a warranty of 1o years parts, 10 years labour with the purchase. The warranty is listed on the bill of sale with a stipulation that annual maintenance be completed. There are no terms and conditions listed with the warranty other than what is on the bill of sale. I dutifully completed my end of the bargain and was quite happy with the company until this year.

This Spring, I tried to schedule my annual maintenance appointment. The technician (Fasi) missed 3 appointments. When he finally arrived, he told me the pressure was down in the system and that I may have a leak. I asked him to fix it. He explained that he did not have any tools in his truck other than the PSI gauge. He quoted me a potential cost for repair. I showed him my warranty. He assured me it would be covered.

I ran the system as instructed. Ice built up. I had a leak. They sent a technician (Athur) to repair the issue. He advised me that I would be charged for a site visit, leak test, leak repair, and Freon. I told him I had a warranty. He had me email a copy of the invoice to the office. The office responded by saying I would only be charged for the Freon. I was told that Freon naturally dissipates from the system over time. I advised the technician to make the repair and I would speak to the office about the bill/warranty.

The technician advised me the system was down 3.5 lbs of Freon (more than half of the capacity of the system.) I objected to the theory that it was natural dissipation of Freon and insisted there had to be a leak. As this was a clear issue involving a needed repair, I argued that the warranty should cover it.

I spoke to Mike at the office. He told me that Freon is not covered and that it was my responsibility as the customer to find out what their warranty covers and doesn't cover. I explained that the company offering the warranty is responsible for setting the terms and conditions. He had no answer other than to tell me that I was wrong.

I was escalated to Adam. Adam advised me that the customer is always right, except in this situation where I was clearly wrong. He then offered to reduce the bill to $250+tax. I again pointed out the warranty. He told me that if I ask around, no one covers Freon in their warranty. I replied that I was only concerned with the warranty offered to me when I bought the A/C unit from Cosmopolitan and it does not stipulate any conditions other than the annual maintenance requirement (which I honoured). He hung up on me.

After another hour on the phone with Mike, I told him to send me the invoice so I could dispute it. I received it via email and have contacted the office every month since July 2019 to attempt to resolve the issue. They do not return calls or respond to emails. They did however have someone call me to try and schedule my Fall maintenance visit for the furnace. I explained the situation to the guy on the phone and he assured me someone would call back in 30 mins. I never received a call.

I absolutely would not recommend Cosmopolitan to anyone. They do not honour their warranties. They might also have the worst customer service/office set-up I have ever encountered. This is a company that has absolutely fallen off from its once high service standards.

5 of 5 people found this review helpful.
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More about Cosmopolitan Mechanical Services Inc

Heating & Air Conditioning We are a well established company in the field of heating and cooling. We offer well-trained personnel to service your gas fired equipment from boilers to unit heaters and air conditioning to freezers. We service and install furnaces, air conditioners, exhaust, ducting, gas piping and ventilation ...
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