We have been helped by DrainWorks, on a few occasions, over the many years we have been in our North Toronto home. So when we had a backup problem with our Basement drain last week, one thing that helped us not panic, was we had no doubt about who to call. Sure enough, Drainworks sent Jim to help us within an hour. In short order, Jim had diagnosed the problem and given us the information we needed to feel comfortable giving the go ahead to replace the main pipe that connected up to our new backwater valve. While we could have just replaced a portion of the pipe to get a better join to the backwater valve, we decided to replace all of the main inside pipe that runs from the City drain to our drain. We also, replaced the drain.
The work was scheduled for the next Monday 8:00 am. Jim had advised that it may not be him overseeing the work but another team member and his crew would take great care of us. On the dot of 8:00 am that Monday, the door bell rang and it was Lou from DrainWorks. Lou and his team including Andrew, Misha and Roman were just fantastic. From the moment they arrived, we knew we were in good hands. We had just had some drywall and lighting upgrades in the Basement and great care was taken to prepare the site for minimum disruption and damage. Lou advised that once the first part of the excavation was done, he would be able to assess the condition of other branch pipes. Once more exploration was possible, Lou’s knowledgeable, thoughtful and patient approach helped us better understand what he was recommending and why. Once we had all the information we needed and gave the go ahead for further work, there was doubt in our mind that we had made the right decision. Everyone worked so hard and stayed later so the job could be done in once day!
We were invited to visit the Basement, a number of times during the day, for updates on progress and to answer any of our questions...WOW! When the crew were finished, Andrew invited us to take a look before they left. We couldn’t believe how they had cleaned up the work area. It was a big and messy job and it was hard to tell they had been there except for the newly cemented areas...WOW again.
Thanks for everything, we couldn't have asked for a better crew.
Nancy and Anita
108 Deloraine Ave.