Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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95%

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Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1545 reviews)

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Paula
Paula
0 reviews Toronto, ON
10/10

External faucet and pipe repair

Diagnosis: external faucet removal and pipe repair.

The plumber, Chris L., poor man I kept calling him Dave (sorry Chris), was very knowledgeable and so efficient and creative in his solution for our plumbing challenge.

*Note - we had had a plumber from another large shop come out to make this repair, but the plumber just didn’t have the skills nor the know-how. Worse yet, we were still required to pay a significant fee for his failed attempt and lack of experience/knowledge.

Then came Chris from DrainWorks, he assessed the problem and presented us with different solutions. It felt like a partnership, and he provided not only exceptional service but an education as a bonus – he explained the whole process and how we should manage the system going forward.

DrainWorks may not be the least expensive service provider, but you are paying for its professional, knowledgeable, and reliable service providers. We will never go anywhere else.

Thank you, Chris, and team DrainWorks

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Company Response

**Thanks Paula** It was such a pleasure to read your review and learn how happy you were with our services. It is rewarding to know that we could be of assistance and to have our efforts acknowledged by you. Thank you for your strong recommendation, we really appreciate it! We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

Laura
Laura
0 reviews Toronto, ON
10/10

New toilet installations

One of our toilets was leaking and I had a feeling I’d need a new one altogether. DrainWorks was flexible with appointment and timing and did agree I’d need a new toilet. I decided to replace both and they managed to get a second one delivered while they were on-site so I didn’t have to book a second appointment. They were friendly, professional and even took the time to clean the area. It was in pristine condition afterwards. Both toilets look great and work perfect. Highly recommend DrainWorks! Thank you!

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Company Response

**Thanks Laura** We appreciate your review and thank you for taking the time to share your experience. It is rewarding to know that you were so happy with our services and efforts to get your job completed in one visit. We truly value your high recommendation. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Brenden
Brenden
2 reviews Vaughan, ON
10/10

Honest

I was told by a different plumber that one of my connections may soon fail and to replace it. I sent in a picture to drainworks and right away they contacted me. They explained the connection was fine and explained everything in clear terms, no work needed to be completed. A good, honest company. Thank you, Brenden.

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Company Response

**Thanks Brenden** We appreciate you sharing your experience. It is very rewarding to know that we could be of assistance and that you appreciated our honesty. We look forward to hearing from you should you require plumbing or drain repairs in the future.

Gordon in Scarborough
Gordon in Scarborough
4 reviews Toronto, ON
10/10

Sewer Line Replacement

Had a great experience with Lou from Drainworks! We had to replace the outside sewer line to the city main about 31ft, replace an old cast iron sewer line in our basement and move the floor drain 15ft into the laundry room. Lou listened to my concerns, provided options and a reasonable estimate for the work. Drainworks did a great job inside and outside and kept to the timelines provided. The crew were a great bunch of guys that were respectful, very clean, knowledgeable and worked hard to get the job done. Very pleased with the work and would definitely hire them again and recommend them to anyone looking to get any plumbing related work done.

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Company Response

**Thanks Gordon** It was an absolute pleasure reading your review to learn how happy you were with the services we provided. Thank you so much for sharing your experience here and for the high vote of confidence in the DrainWorks Plumbing team. It is very rewarding to know that we could be of assistance and that you appreciated our efforts. We look forward to hearing from you should you require plumbing or drain repairs again in the future. Thanks for choosing DrainWorks Plumbing!

jennifermiller755
jennifermiller755
3 reviews Toronto, ON
10/10

Refrigerator Fix

We purchased a new refrigerator and when we were re-installing the water filtration pipe a bolt snapped. I immediately paniced and called Drain Works. They were friendly, reassuring and effecient. They sent a plumber over that day within a half hour. The job was completed with out issue.

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Company Response

**Thanks Jennifer** We are truly grateful for your review. Thank you so much for taking the time to share your experience with us. It is very rewarding to know that you were happy with our services from start to finish. Thank you for choosing DrainWorks Plumbing. We look forward to hearing from you should you require any plumbing or drain related assistance again in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Root Removal

DrainWorks provides excellent service. We have used them since 2003 for all plumbing / drain issues and would not consider using any other company. Their technicians are very knowledgeable, efficient and friendly.

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Company Response

**Thanks** We very much appreciate your review and thank you for sharing your feedback. It is an honor to know that since 2003 DrainWorks Plumbing has been your go to plumbing and drain service providers! So glad to have you as a client. As always we are here for you should you require our assistance again. Thanks for choosing DrainWorks Plumbing.

R. K. in Toronto
R. K. in Toronto
5 reviews Toronto, ON
10/10

Identified and repaired source of leak

We'd suspected that there was a water leak somewhere in our ceiling as we were noticing cracks in the shape of water channels slowly growing over time. DrainWorks opened up the ceiling and immediately found that the toilet on the floor above was leaking every time it was flushed. They explained the problem clearly and replaced the broken flange and toilet quickly. Very professional.

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Company Response

**Thanks R.K** We are very grateful for your review and thank you for sharing your experience. It is rewarding to know that we could be of assistance with your ceiling leak plumbing problem and that you were happy with the toilet flange repair services provided. Thank you so much for your referral. We look forward to hearing from you should you require any plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

Michael111 in the Beaches
Michael111 in the Beaches
12 reviews Toronto, ON
10/10

Reliable, professional and easy to work with

I called Drainworks after a blocked drain in my basement flooded my laundry room. Armando & Lou came the next day to assess the problem and recommend next steps. One of the things I like about Drainworks is their “show & tell”: showing the customer on a monitor what the drain camera is seeing so it’s easier to discuss options. My solution required the clearing of pipe blockages inside and outside my house and having the City of Toronto come by to clear the pipes on their side of my property. Frankly the fix was more complex than I’d imagined. But I am convinced that it was the right solution. At no time did I feel "upsold" or pressured into choosing the priciest solution. They were very candid & knowledgeable, answering my questions in a clear, no-jargon manner. The work was done very proficiently and I will not hesitate to call Drainworks the next time I need drain or plumbing work.

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Company Response

**Thanks Michael** It was a pleasure reading your review and learning that you were so happy with our service from start to finish. Thank you so much for acknowledging our efforts and for your high recommendation. So glad we could be of assistance. As always we are here for you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen plumbing upgrade

We had used drain works in the past and were very happy with their pricing and excellent work. We renovated our kitchen and had to move the plumping as the home was built in the sixties . We called drain works again based on previous experience. Unfortunately for us there were other issued discovered. We needed to replace a good dealt of our sewer line in the house. Drain works provide us a fair quote for all the work required. They arrived on the schedule date and time completed the work as stated and cleaned up leaving nothing behind. Jim completed the kitchen rough in, cabinets were installed and the next day Jim was there to complete the kitchen hookup. Drain works provides excellent service, fair prices and professional people who pride themselves on the work they do. We have used them for four different issue and were very pleased with their work. I would recommend them to anyone, you would no be disappointed I would like to thank both Jim and Armando for their excellent work. Thank you

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Company Response

**Thanks** We are very grateful for your review and thank you for sharing your experiences here for all to see. It is rewarding to know that you have on multiple occasions been happy with the service we have provided. Thank you for your high recommendation; it is very much appreciated. As always, should you require plumbing or drain service again in the future, we are here for you. Thanks for choosing DrainWorks Plumbing.

nunoandvivian in Toronto
nunoandvivian in Toronto
0 reviews Toronto, ON
10/10

Replacing sewage line outdoors

Knowledgeable, friendly, patient - they took the time to respond to our questions and walked us through different options and scenarios - and most importantly, super responsive and fast. We had a nightmare sewage backup and Drain Works coordinated everything lightning quick and our front yard and steps were returned back to normal in less than two days.

Definitely recommend and will be calling them in when we get to renovating our basement kitchen and bath.

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Company Response

**Thanks Nuno & Vivian** It was an absolute pleasure reading your review to learn how happy you were with the services provided. Thank you for taking the time to share your experience with us. It is very rewarding to know that we could be of assistance in a quick manner and to have such a high recommendation from you. We look forward to hearing from when you are ready to tackle the basement kitchen and bathroom. Thanks for choosing DrainWorks Plumbing!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

**COVID-19 UPDATE - As an essential service provider, DrainWorks Plumbing is open and in full operation adhering to all Covid-19 protocols in place to offer the help you need when you need it most.** DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row up to 2013 – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Drain Services, Plumbing, Waterproofing, and Bathroom & Kitchen - Fixtures & Accessories
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.