Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
Write a Review
Write a Review
Website
HomeStars
Drainage Contractors
Drain Works Plumbing
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1524 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Quickly and professional

Many thanks to the master for the quality replacement of the toilet. The work was carried out quickly, with sense and awareness of his business. It seems that master has great experience and love for his work.

Was this review helpful?
Company Response

**Thanks** We are very grateful for your review and thank you for taking the time to share your experience. It is extremely rewarding to know that you were so happy with our services. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Toronto, ON
10/10

Great service

Once again I choose this service. When master was installing the water filter there happened a difficulty - the standard part did not fit my mixer model, but the master found the necessary adapter and promptly installed it. He gives a guarantee for all the work done! Recommend!

Was this review helpful?
Company Response

**Thanks** We are very appreciative of your review and thank you for taking the time to share your experience. It is very rewarding to know that you were happy with our services. Thank you for your recommendation and for choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement of Basement Laundry tub and with Laundry Vanity and tub install fa

The existing laundry tub was about 80 years old, over sized and made of concrete. Chris, from DrainWorks did a fantastic job in removing it and install a new one. He also cleaned up all the drain connections from the water heater and the washing machine as well as the breather pipes. Chris explained everything to us before he started his work and the final price was well within the estimate range. Throughout the work and when conversing with us, he wore a covid mask. We can say with confidence that Chris is the best plumber we ever had.

Was this review helpful?
Company Response

**Thanks** It was a pleasure reading your review to learn just how happy you were with the service Chris provided. Thank you so much for taking the time to share your experience here for all to see your recommendation. Customer service is top priority at DrainWorks Plumbing, which is why as essential service providers in these times we are adhering to all Covid-19 protocols to protect the health and safety of our customers and staff. It is rewarding to know that you appreciated our efforts. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks again for choosing DrainWorks Plumbing!

jerry in Toronto
jerry in Toronto
2 reviews Markham, ON
9/10

leaky bathtub

This is the tird time that we are using their services, for various plumbing related work and to fix the basement water leak. There work always timely and satisfied our needs.

Was this review helpful?
Company Response

**Thanks Jerry** We are very grateful for your review and thank you for continually choosing DrainWorks plumbing. It is very rewarding to know that you have been so pleased with the service provided on multiple occasions. We look forward to hearing from you again should you require any plumbing or drain service in the future. Thanks for choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Toronto, ON
10/10

Valve Leak, Replace Bathroom Faucet

Excellent and professional service. Staff are friendly and excellent work performed to address issues at home. Replaced all pipes and drains and more accessible shut off valves. Highly recommend this company.

Was this review helpful?
Company Response

**Thanks** We really appreciate your review and thank you so much for sharing your experience. It is rewarding to know that we could be of assistance and that you were pleased with the service provided from start to finish. Thanks for choosing DrainWorks Plumbing and for your high recommendation. We look forward to hearing from you should you require any plumbing or drain assistance again in the future.

Shaeff
Shaeff
1 review Toronto, ON
10/10

Installation for an outdoor hose

We were so impressed with the level of service we received!! The entire process was customer focused, he engaged professionally with us and was transparent with the work he was doing. He was knowledgeable of his products and took the time to educate us on what to do in the seasonal months ahead.
We would highly recommend DrainWorks Plumbing, we truly had the best experience. Thank you!

Chad & Michelle

Was this review helpful?
Company Response

**Thanks Chad and Michelle** It was an absolute pleasure reading your review to learn how happy you were with the services DrainWorks Plumbing provided from start to finish. It is very rewarding for us to have our customer service efforts acknowledged by you. Thank you for sharing your experience and for your high recommendation. As always, we’re here for you should you require plumbing or drain assistance again in the future.

Diana
Diana
1 review Brampton, ON
10/10

Sewage Line Replaced

Replaced sewage line. Very professional, explained damage and repair process very well, job was done quick with minimal damage to my entry way and driveway, overall very pleased. Thank you

Was this review helpful?
Company Response

**Thanks Diana** We are very grateful for your review and thank you for taking the time to share your experience. It is rewarding to know that you were so happy with our service from start to finish. Thank you for choosing DrainWorks Plumbing! We look forward to hearing from you should you require any plumbing or drain assistance again in the future.

Guy in Toronto
Guy in Toronto
2 reviews Toronto, ON
10/10

Burst pipe

Burst pipe in basement laundry room occurred during the May long weekend which required immediate attention.

As it was the long weekend I was expecting a long wait for service. But Drain Works came through and was able to provide someone to help within the hour.

Jim came over quickly and as I had already sourced and exposed the problem area he was able to quickly make repairs.

Jim was great offering advice on other plumbing areas that I will need to have done in the future.

Appreciate his honest opinions and keen observations.

Was this review helpful?
Company Response

**Thanks Guy** It was a pleasure to read your review and learn that you were satisfied with the quick service provided. We do try to go above and beyond, especially in these difficult times, to provide the best customer service possible and having our efforts acknowledged by you means so much. Thanks again for choosing DrainWorks Plumbing. We look forward to hearing from you should you require plumbing or drain assistance again in the future.

st_clair_av in Toronto
st_clair_av in Toronto
3 reviews Toronto, ON
10/10

Leaky faucet replaced

I have an older home with a wall-mounted facet in the kitchen. Over the years dripping has been an ongoing issue, which was getting worse at the start of the pandemic. I’m very happy that DrainWorks has installed a Waltec faucet, and that my kitchen sink works nicely for the first time in years.

DrainWorks responded promptly to my call, and fixed the issue quickly and professionally. Jim, the technician, was friendly, and gave me input on my options. He took extra precautions including face mask, gloves, shoe coverings, distance during discussion, and sterilizing the area.

I definitely recommend DrainWorks, and would use them again for any plumbing needs.

Was this review helpful?
Company Response

**Thanks** We really appreciate your review and thank you so much for sharing your experience here with us for all to see. It is rewarding to know that we could be of assistance and that you were pleased with the service provided from start to quick finish. As essential service providers we are definitely following all protocols during the pandemic to keep our customers and employees safe and healthy. Happy to know our efforts have garnered a definitive recommendation from you! We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

10/10

Weird problem, they fixed it

We had sewer smell coming from a heating vent that previous plumbers were unable to figure out. Chris and Armando were very methodical in sleuthing out the issue. Camera down the drain, replaced illegal plumbing under kitchen and basement sinks, sorted out venting problem from furnace pump. Highly recommend these guys.

Was this review helpful?
Company Response

**Thanks Elaine** We are very grateful for your review and thank you for taking the time out of your schedule to share your experience here for all to see. It is very rewarding to know that we could be of assistance and that you were happy with the service. Thank you so much for your high recommendation! We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row up to 2013 – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Drain Services, Plumbing, Waterproofing, and Bathroom & Kitchen - Fixtures & Accessories
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.