Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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94%

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Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1513 reviews)

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Alan, Toronto
Alan, Toronto
7 reviews Toronto, ON
10/10

semi urgent plumbing needs

I have used Drain Works for extensive basement drain replacement work in the past with 100% satisfaction. My latest "semi-urgent" need was to replace several badly leaking faucets and install emergency shut off valves (yes every faucet needs them!). I called and JP quickly arranged for Chris to come within 3 hours. Two faucets and a set of laundry taps were replaced, all with emergency shut off valves. Chris is obviously very experienced; I know good work when I see it. The work was completed efficiently and professionally. I have recommended this company to others in the past and will continue to do so.

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Company Response

**Thanks Alan** We are very grateful for the review and thank you so much for taking the time to share your experiences. It is very rewarding to know you have been happy with our services, past and present. We can’t thank you enough for your continued referral of DrainWorks Plumbing! As always, we look forward to hearing from you should you require plumbing or drain assistance again in the future.

Scarberia in Toronto
Scarberia in Toronto
2 reviews Toronto, ON
10/10

Drainworks to the rescue - again!

When a corroded hole suddenly appeared in the pipes under our kitchen sink, we knew who to call. :) We have consistently come to rely on this company’s professionalism, skill, and expertise for large and small jobs alike. When Chris shows up at your door, you know you’re in good hands. He installed a new fixture (which we had already purchased), removed the corroded old pipes, and installed new ones in a safer configuration – the old configuration had sewer gas feeding back into our house through the dishwasher line. He also installed a reliable dishwasher shut-off valve for us, too, since the one we had was 30+ years old and nearly unusable. Drainworks is reliable, knowledgeable, and courteous. Their professionals show up when they say they will – and if they’re detained, the dispatcher will call and let you know. They respect your time and your intelligence, giving you a detailed, itemized breakdown of all work completed. It’s a pleasure to work with them!

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Private User
Private User
Private User reviews Toronto, ON
10/10

Replace shut-off valves to outside taps.

Submitted online request to Drainworks to contact me regarding possible leakage of shutoff valves to outside taps. Received callback within 1/2 an hour, plumber (Jim) arrived within an hour of that, work was satisfactorily completed within two hours of arriving.
Very impressed with responsiveness, friendliness of initial caller and plumber, quality of work, and cleanup of job site.

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Company Response

**Thanks** We are very grateful for your review; thank you so much for sharing your feedback with these kind words! It is very rewarding to know that you were so happy with the services DrainWorks provided. We recognize that our customers are the eyes and ears that measure the satisfaction level of our services and efforts, so we really appreciate your help in spreading the news about your experience. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing.

Richard in Toronto
Richard in Toronto
1 review Toronto, ON
10/10

More than we expected

We heard a trickle but discovered multiple cracks in 130-year-old clay pipes beneath our basement. This required extensive digging and replacement with PVC pipes and new drains. The work was extensive but completed efficiently in 2 days

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Company Response

**Thanks Richard** We really appreciate your review and thank you so much for sharing your experience here with us. It is rewarding to know that we could be of assistance and that you were pleased with the service provided from start to quick finish. Thanks for choosing DrainWorks Plumbing; we look forward to hearing from you should you require any plumbing or drain assistance again in the future.

Zenovia in Mississauga
Zenovia in Mississauga
1 review Mississauga, ON
10/10

Exceptional!

To be rated the best in Toronto comes only after many years of dedicated service. DrainWorks has achieved this impressive recognition, more than one time. There are no words to adequately express my deep gratitude to Chris Leger & the supportive staff at DrainWorks. Chris is a master plumber, who consistently conducts himself in a professional manner, always communicating respectfully & effectively. His work is flawless & superlative, his integrity is inspiring, his energy is remarkably positive! I highly recommend DrainWorks!

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Company Response

**Thanks Zenovia** What an absolute pleasure it was to read your review. We are so very thankful that you have shared your great experiences here for all to see. We really appreciate it! Thank you for the recommendation. It is rewarding to know that you are always happy with our service. We look forward to hearing from you should you require plumbing or drain assistance again in the future.

Barbara in Etobicoke
Barbara in Etobicoke
2 reviews Toronto, ON
10/10

They resolved my problem

After a terrible rainstorm weeks ago my carpet in basement was wet in centre of room. Drain backed up, had a carpet company take off wall-to-wall to reveal drain. DrainWorks scoped to show a trap from when this 1920s home was built, which had to be removed as well as too many tree roots from the Toronto tree out from. I hired the, to dig down, take out trap, remove tree roots and replace all exterior pipes. Excellent team and quick and professional service. Hoping all will be well in the near future.

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Company Response

**Thanks Barbara** We are very grateful for your review and we thank you for taking the time to share your experience here for all to see. It is very rewarding to know that we could be of assistance and that you were so satisfied with our services. Thanks for choosing DrianWorks Plumbing as your plumbing and drain service providers!

Bernie H. in Toronto
Bernie H. in Toronto
3 reviews Toronto, ON
10/10

repair to exterior drain pipe

We have used Drain Works for a number of plumbing issues in the past and were very satisfied. When we had a drain blockage we called them first. They were able to identify the problem and scheduled a date for the repair quickly. Our front garden had to be dug up. The problem was confirmed and the repair completed quickly. The drain system was checked with a camera and tested thoroughly to ensure the problem was resolved. The garden was restored to original condition and all debris removed. I was very satisfied with the care taken and the thorough approach. They are very conscientious and I would recommend them. any plunbin

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Company Response

**Thanks Bernie H.** We appreciate your review and thank you for taking time out of your schedule to share your experience here for all to see. It is so rewarding to know that we could be of assistance and that you were happy with our service. We look forward to hearing from you should you require plumbing or drain service again in the future. Thank you so much for your recommendation and for choosing DrainWorks Plumbing!

John from Etobicoke
John from Etobicoke
4 reviews Toronto, ON
10/10

Drain scope and repair

I called Drainworks to have my backed up drain checked. Lou was dispatched to check with a camera and showed up on time. He was very courteous and gave an estimate. I proceeded with the work and they were fast and clean. Very happy with their service and I would highly recommend them!

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Company Response

**Thanks John** Thank you so much for sharing your experience and for your high recommendation; we really appreciate it! It is so rewarding for us to know that you were happy with the service provided from start to finish. Thanks for choosing DrainWorks Plumbing; we look forward to hearing from you should you require any plumbing or drain assistance again in the future.

heidimcmahon@gmail.com in Mississauga
H. N.
2 reviews Toronto, ON
10/10

Clogged pipes

Wonderful service! Polite, friendly, and professional.
Would recommend to anyone. The front end staff was very helpful as well, and worked to get someone to my place ASAP. Have used Drainworks each time we needed help.

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Company Response

**Thanks H.N** We are very grateful for the review and thank you so much for taking the time to share this experience. It is very rewarding to know you have been happy with our service from start to finish. Thanks again, we really do appreciate your recommendation! As always, we look forward to hearing from you should you require plumbing or drain assistance again in the future.

Johnny  from North York
Johnny from North York
2 reviews Toronto, ON
10/10

Highly Recommended

Chris is a master plumber and has been working with us for the past decade. He is prompt, honest, excellent at his trade, respectful, polite and puts 110% of himself into his work. Luke and Jim are also fantastic! All of the Drainworks gentlemen are clean and thorough, real pros! They are great with our dogs and our dogs just love them. J.P. is amazing at managing the office and client bookings... he crosses his t's and dots his i's. Thank you for all of your amazing service over the years! We highly recommend Drainworks Plumbing!

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Company Response

**Thanks Johnny** It was a pleasure reading your review to learn how happy you were, and have always been with our service over the years. Thank you so much for sharing your feedback and for providing such a strong recommendation. As always, we are here when you need us and we look forward to hearing from you should the need arise. Thanks for continually choosing DrainWorks Plumbing!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Drain Services, Plumbing, Waterproofing, and Bathroom & Kitchen - Fixtures & Accessories
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.