Appliance Repair Genie

Appliance Repair
Toronto ON M5V
Write a Review
Write a Review
Website
HomeStars
Appliance Repair
Appliance Repair Genie
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Appliance Repair Genie

Average customer rating:
9.7 10 (23 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Oven repair

Finished the job quickly, very polite, oven works! Even took the time to explain the issue and how it was resolved.

Was this review helpful?
Company Response

Really appreciate your review. Thank you so much. We take pride in our customer satisfaction and service. For any other repairs you may need in the future, we would be glad to help!
Have a terrific day.

Private User
Private User
0 reviews Scarborough, ON
10/10

Washing Machine Repair

My washing machine began making a rule grinding noise. I called Appliance Repair, found their add from social media. The partner on the phone was polite, friendly and honest about how they operate (diagnosis, payment, moving forward, etc). Mike, the technician, was able to stop by within half an hour (VERY FAST). He was able to fix the problem within the hour, out everything back. Quick, courteous, informative and honest. Highly recommended.

Was this review helpful?
Company Response

Thank you so much for your kind review. It was my pleasure to work with you! Customers like yourself is why I love my job :D

Mike

Eric from Etobicoke
Eric from Etobicoke
2 reviews Toronto, ON
2/10

Fridge Repair

Friendly and quick response. Came and checked what was wrong and told me I needed a new part. Agreed to the part (the part only was quoted at $325+tax) and labour ($180) costs that he called for a price on. And had to pay upfront for. Fridge wasn’t working and didn’t want food spoiling.
While he was getting it, I checked the price of the part at the store he went to. It was listed for $180+tax. When questioned about it, he told me you had to call for the price. So I did and they told me it was $180. There was nothing I could do about it since I payed for the part ahead of time. I also followed up after calling the store to be ghosted. Be cautious of part prices.

Was this review helpful?
Company Response

Sorry you feel that way. cConsidering anyone else would charge way over 180 labour. I am sorry your not satisfied of your fridge repair. but as you can see from all my reviews, you seem to be the only one who complained. good luck to you and your future repairs, your in for a rude awakening once you know how other companies would charge you for labour.

gottareachkd in Toronto
gottareachkd in Toronto
8 reviews Toronto, ON
10/10

Front load washer

Front load washer presented an error with my clothes in it on a Sunday. Mike came first this Monday and once the issue was identified, advised on the pros, cons, and potential costs of fixing vs getting a new washer. Also, called in to get quotes for the costs of parts.
Reasonable cost for consultation. Very direct and knowledgeable person.

Was this review helpful?
Company Response

Thank you kindly for the nice review!
I strive on customer service and satisfaction. I'm happy to hear you were pleased with our services. If there is any repairs you may need in the future, We would be happy to assist.
Thanks again and have a great day!

Private User
Private User
1 review Toronto, ON
10/10

Fridge repair

Mike responded quickly to my request and explained his pricing and what to expect from his visit. He was incredibly knowledgeable, friendly and professional. He was able to assess the problem and provided fix solutions. I will definitely use Mike’s services again and highly recommend him for any appliance repair jobs.

Was this review helpful?
Company Response

Really appreciate that kind review, it means a lot!
I'm glad I could be of service. I strive on customer satisfaction and means everything when I leave customers happy. If you need help with any other appliances you may have issues with dont hesitate to call. have a great day!

K Fitz
K Fitz
2 reviews Aurora, ON
10/10

Freezer repair

Michael was able to come one day after I requested service. He worked quickly and efficiently and explained everything as he worked. His pricing was reasonable and fair. He followed up the next day to ensure that everything was working still. I would not hesitate to use Michael again and will refer him to all my friends and family.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Kristen.
Thank you kindly for that awesome review. I am happy when I leave customers happy! I am so glad to hear you will call me in the future if you run into any more appliance issues, I would be happy to help. It was a pleasure working with you and I hope you have a great night.

Kelsey
Kelsey
0 reviews Toronto, ON
10/10

Dishwasher fix

Mike was great. Came by very quickly and explained everything that was happening. He was also very upfront about cost and wanted to be fair. Would definitely recommend and use again for other appliances!

Was this review helpful?
Company Response

Hi Kelsey,
Really appreciate the awesome review. Customers such as yourself is why I love my job. I'm glad to hear you will be calling me for any future repairs. it was a pleasure working with you. Have a wonderful day and thank you again!

Private User
Private User
Private User reviews Toronto, ON
10/10

problem with water leaking under unit. The repair person diagnosed and solved the problem.

The repair person was friendly and arrived promptly and was able to quickly diagnose the problem and order a replacement part. He picked up the part at the manufacturers warehouse and returned to our home and installed the part by dinner time. He cleaned up the area and left us feeling very happy with all aspects of our experience. I would have no hesitation in calling on him and using your organization in the future.

Was this review helpful?
Company Response

Thank you so much!
I am pleased to help and makes me feel good you are happy with my service.
Although I hope you will not run into any problems with your appliances in the future, I am happy you know who to call if in need of a repair. Thank you so much and have a wonderful day!

Inge
Inge
1 review Burlington, ON
10/10

Motherboard and Motor Replacement

I can highly recommend Appliance Repair Genie for appliance repair to all kinds of appliances. Michael called after the first visit to see if the noise was recurring and it was, so he arranged to come a second time telling me there would be no charge. He ordered the part necessary and installed it within 20 minutes. The noise, a rattling sound, has not recurred, and the fridge is running smoothly. He was polite, efficient, and careful with the fridge contents. If I need service for any other appliance, I would hire Appliance Repair Genie again instantly.

Was this review helpful?
Company Response

Hi Inge! Thank you greatly for that awesome review. Those words mean everything to us. I strive on customer satisfaction and try to maintain a good reputation with customers I service. It was a great pleasure repairing your fridge and I do hope you will phone me directly for any possible future repairs you may need done. Have a wonderful day!

Dave B
Dave B
1 review Mississauga, ON
10/10

Dryer in need of repair

When our dryer became in need of repair, it was a great relief to find Michael from Appliance Repair Genie! He offered us the option of several convenient time frames, arrived on schedule, set to work immediately and repaired our dryer quickly with expertise and ease ...and... without the need for purchasing any replacement parts! Michael conducts his business in an honest, straight forward manner and is an absolute pleasure to work with. I highly recommend Appliance Repair Genie. This Company is a refreshing change!

Was this review helpful?
Company Response

Hi David! Thank you kindly for that amazing review. it is customers like yourself why I am in this industry. I thrive on customer service and satisfaction and I'm happy you are pleased. I hope you will contact me regarding any future repairs you may need. have a terrific day and thanks again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Appliance Repair Genie

Honest, Reliable and Affordable Appliance Repair Experts
From respecting your home, to being upfront and honest about parts and costs, The Appliance Repair Genie team goes above and beyond with each service call.

Quick, Dependable Service
We understand the urgency, and we are here for you with same day appliance repairs!

Customer Satisfaction Guaranteed
Your trust is everything to us!

We provide a convenient 30 day part warranty, and our technicians install original parts only.

CATEGORIES
Appliance Repair
SERVICES
Repair service for - Fridge/ Freezer - Oven / Stove - Washer / Dryer - Microwave - Dishwasher
WEBSITE
https://appliancerepairgenie.ca/
YEAR ESTABLISHED
2020
PAYMENT METHOD
Cash, Cheque, E-Transfer, Visa, Mastercard, Debit
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$80 Diagnostic fee
WARRANTY TERMS
30 Day on Parts and Labor
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.