We were directed to ARS by Samsung after our parent's 3-year-old Samsung washing machine broke down. We scheduled an initial appointment that cost nearly $300, with the assurance that the amount would be credited toward the repair charge if we proceeded. After diagnosing the issue as a defective mainboard, we were eager to move forward with the repair. However, we've encountered ongoing delays due to the unavailability of the replacement part. This has left us with a non-functional washing machine and a growing pile of unwashed laundry. Despite following up weekly, our efforts have yielded no results. Adding to our frustration, the receptionist's demeanor has been consistently unprofessional and discourteous. In hindsight, had we known about these challenges, we would have reconsidered spending almost $300 on the initial appointment. This situation increasingly feels questionable, and we caution others to steer clear of this company if they find themselves in a similar predicament.
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