One word: Don’t use their services.
I got their number from Samsung CS dept. So I called them for my dishwasher service and they said the technician can come very next day. So I was Happy that they can come and fix the issue quickly.
The technician (Adrees or whatever his name was) had a very poor and unprofessional attitude. Just after 5 minutes without opening the dishwasher, he suggested to buy a new one.
Since the dishwasher has one issue which was the "Normal light" was blinking. But when he again placed my dishwasher with screws, then suddenly “all lights” were blinking. He was not able to diagnose what’s the issue with the dishwasher
First he said there is a drainage issue, then he said may be front panel issue then he said we may need to change the main circuit board. On the top he said, even if we do this, I am not sure it will fix your problem. I was confused, if you are not sure that this will fix issue, then what the point of doing that repairs... that was hilarious.. I mean after all this even the technician don’t know what’s happening... and don’t how to resolve the issue.
When I had to pay the service call fees, he said he forgot his machine in my car and asked me come down from my condo building to his car so he doesn’t have to come again - which I politely declined.
May be their all technician are not like that but the person who came to my place was very Very unprofessional and had Zero knowledge regarding the dishwasher.
They are just there to take your hard earned money ...
I would never ever recommend to anyone.