We were directed to ARS by Samsung after our parent's 3-year-old Samsung washing machine broke down. We scheduled an initial appointment that cost nearly $300, with the assurance that the amount would be credited toward the repair charge if we proceeded. After diagnosing the issue as a defective mainboard, we were eager to move forward with the repair. However, we've encountered ongoing delays due to the unavailability of the replacement part. This has left us with a non-functional washing machine and a growing pile of unwashed laundry. Despite following up weekly, our efforts have yielded no results. Adding to our frustration, the receptionist's demeanor has been consistently unprofessional and discourteous. In hindsight, had we known about these challenges, we would have reconsidered spending almost $300 on the initial appointment. This situation increasingly feels questionable, and we caution others to steer clear of this company if they find themselves in a similar predicament.

Outstanding service. Just outstanding. Ilya showed up on time, diagnosed the problem, showed me all the missing parts, the improperly installed roller, the defective 7-year-old parts I paid to replace but were just left there just 3 days prior by a different company who ripped me off for more money than this company charged me for the excellent service they actually DID in fact perform. My dryer was sabotaged by the previous company to act like it needed a motor because they were trying to rip me off again. Ilya proved I did not need a new motor at all and also corrected a fire hazard the other company ignored when he cleaned out a mountain of lint that had gathered on top the heater. You can trust ARS and Ilya to do an honest, and thorough and fairly priced job on your appliance repairs.

Tried to book appointment to have them come fix my Samsung Dryer. They refused to book an appointment without me first offering them my credit card. They will not give you an appointment time until one day prior. Very poor time management expectations and very little respect for customers time. Expect me to take a whole day off from work and sit around waiting for their technician to arrive. I have complained to Samsung to remove them from their authorized repair companies list.

Tech arrived on time as scheduled.
Assessed issue provided solutions. No pressure.
Completed the work in a timely fashion , very professional and efficient.
Technician was polite and an extremely good communicator.

My new L G washing machine approx five years old made a screeching sound when spinning. I called L G and told them about my problem. I had extended warranty but parts and labour not covered. Go figure this out.
I was told to log o. To LGoutofwarranty.com and for a flat rate I will get the problem fixed. The technician replaced the water pump.

First tech came out said it was a clutch motor, second tech came to install, said it wasnt, wanted another $600, waisted our weeks with no machine , had a different company fix the issue for $80, poor knowledge , poor support, poor follow up, poor customer service, I wont recommend this company to anyone, be aware

We have been without a fridge for a week and a half. A tech has already attended our home and claimed he fixed the issue but failed to do so. Requested a new tech to come back out and was just informed that they will not be back to our home for multiple days to come. We have lost groceries due to this issue and are not satisfied with the service what so ever.

I regret calling this place. I had a problem with my new dryer and after service they told me I needed a new blower. This cost me almost 500 dollars + service cost. When is time to install the part, their technician call me saying he doesn't have the necessary tool to open my dryer. How did he open my dryer at first place? When I questioned him, he told me he was doing me a FAVOR. I call the manager and she basically told me the same. No respect for clients!

I had the motor replaced 5 months ago....the part was 98.00 and the labour 330.00 for 15 minutes that it took him to replace it. It broke again and they say the warranty is only 30 days for parts and 90 days for labour. They say that they will waive the service fee if you use them for the repair but they incorporated it into it somehow. I called them because they were recommended by Samsung for repairs. That's the other issue Never buy a Samsung appliance 2nd one with never ending repairs.

I would recommend this company to any one specially technician Julian.
If I have any work to be done I will hire this company.