We just wanted to leave a quick review for Richard and his team over at Felco Fireplace and Mantel. Richard and his team were an absolute pleasure to deal with and went above and beyond to make sure the job was done in a professional manner. You could tell they spent the extra time to make sure it looked great. Thanks again. We will see you in the future. Highly recommended.
You were a pleasure to deal with, thanks so much for the kind words!
We highly recommend Richard at Felco Fireplaces. He designed and installed a corner fireplace unit in our living room, with glass shelving on the side with a recessed light, and a cabinet below it. He also set up the wiring for a TV to be mounted above it. It is gorgeous; we can't take our eyes off it. He came up with 3 designs, and we're glad we chose the one he recommended. Richard knows his stuff; he grew up with fireplaces (it's a family business), so you're getting a gas fitter, designer and builder - he actually comes on-site to do the job with his crew. He kept to the price he promised, and delivered more - although we paid for regular glass, he delivered thick tempered glass shelving so that they can carry more weight. Before we finalized the order, we called a reference, who was also thrilled with Richard's work. It's a family business, not a faceless factory with smooth-talking reps, and Richard makes sure the job's done right. He is 100% honest. He promised us the showroom model at a discount, and kept to his word, even though he subsequently had an offer from a builder willing to take it away while we were at his shop. And this was before we had signed the order. We're happy we did!
Hi Craig im also happy with the overall turn out of your project, looks great! All the best.
Sent an email on September 11th through their website with photos of parts I needed to fix my fireplace. The email was ignored so I contacted Felco a month later. An appointment was set for October 24th between 11-1pm by the wife of the owner. On October 24th at 1:30pm I had to call the office to find out if Richard was coming. His wife asked me if I had an appointment? I told her yes, you booked it. He arrived 15 minutes later and spent 10 minutes at my home. He told me the cost to ensure a fix would be $120 + labour. I agreed to his price and he told me he would be in touch. I received a call from his wife 2 weeks later to tell me she was ready to order the thermocouple kit and the cost would be $240 + $280 labour + GST. The part online is $85. I told her not to go ahead and place the order. It was not the price that the owner had given me. Keep in mind 2 weeks had passed and they were finally ready to order the part! Richard then emailed me to tell me the part was ordered (not true) but it was okay if I didn’t want to proceed. He told me to expect an Invoice for the initial 10 minute visit when he was at my home and did absolutely nothing. I told him I would have gone ahead with him if his price was what we had agreed upon. The phantom invoice that I received today was for $155 less a $70 discount (the invoice didn’t even make sense.) I had used Richard (Felco) one time years ago and the experience was pleasant enough that I thought I would use him again. Big mistake. This is a bait and switch company that it also extremely slow and disorganized. They come to your home and give you a decent quote on parts but then the cost doubles. When you refuse to go forward due to their dishonesty they charge you $155 for a “service” call. Nothing was serviced at my home. Price gouging in the neighbourhood comes to mind when I think of Felco Fireplace. We have since had our fireplace repaired for a fraction of his cost. I would not recommend this company to anyone. They are not honest and will try their best to rip you off with a smile.
Yes, a new fireplace is expensive, but when you see the work involved, you will understand why. I checked out a few companies - Felco's prices were better. Richard and his team were polite, friendly and professional throughout. They arrived on time, put up plastic sheets to protect the rest of my house and cleaned up thoroughly when they were done. At the end of three days, my 25 year old, no longer functioning firebox was out and I have a beautiful new gas fireplace. The surrounding stonework is so attractive and the custom oak mantel was carefully built and stained.
I love sitting in front of the soft glow of the flames, especially now that winter has come!
I wanted to leave you this message and hope you'll post it as a testimonial on your web site or elsewhere as you see fit. You will recall after we purchased our wide unit from you in 2016 we had a bumpy start getting the ignition and controls to operate properly -- we were not happy customers. But you stuck with it, helping us with replacement parts and eventually coming to site to make the final adjustments yourself. I am happy to say, we've had a couple of winters now of problem free operation, and we are very pleased. You took a bad situation and made a good client relations success story out of it. We will refer you and you company to others, and I'm sure will call you again on other projects.
Richard and the Felco team were absolutely fantastic to work with. From the design stage to the installation stage, Felco was on time and on budget. I would highly recommend them to anyone who is looking to install a fireplace.
Thanks very much for the kinds words, enjoy your fireplace!
Rich is a fantastic contractor to work with. Came to our home early to help us understand and even the night before installation to put our minds at ease with height of new unit.
Team was friendly, professional and very neat.
Experience was fantastic and finished product met all of our expectations.
Strongly recommend Felco Fireplaces (already have to 2 friends)
Thanks so much for the kind words. We do try our best on every job, cheers!
Rich & his team at Felco Fireplace were absolutely amazing to work with. We live a couple hours from Oakville but couldn't find the fireplace we wanted close to home. We reached out to Felco Fireplace, who carry and install a variety of fireplaces, including the modern styles we were looking for. We dealt with Felco Fireplace completely through email and phone until it was time to install, which was a bit unsettling as we were putting our trust in a company we didn't know. They truly delivered. Communication was fantastic and they offered professional advice throughout the process to make sure we had the fireplace we wanted. They came when they said they would come, and finished the job when they said they would. When the construction around the fireplace was finally complete (months after it was installed) and we were ready to turn the fireplace on, Rich came up from Oakville to make sure everything was running as it should. If you're looking for a fireplace, Felco Fireplace was nothing short of amazing - I HIGHLY recommend to anyone.
Thanks so much it was a pleasure working with you!
We redesigned our double-sided fireplace, which is the centerpiece of of our home. Richard and his team were up to the unexpected challenges and ensured a safe installation of a stunning unit at a fair price.
thanks very much!