Capital Appliance Repair

Appliance Repair
Ottawa ON K2P 2N2
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Appliance Repair
Capital Appliance Repair
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88%

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Reviews by rating (past 12 months)

Reviews for Capital Appliance Repair

Average customer rating:
9 10 (217 reviews)

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Private User
Private User
Private User reviews Nepean, ON
10/10

REFRIDGERATOR

FRIDGE STARTED MAKING LOUD BANGING NOISES. REPAIRMAN CAME AS SCHEDULED AND SAID IT WAS PROBABLY THE COMPRESSOR BUT THAT IT WAS NOT WORTH FIXING AS IT WOULD PROBABLY BE CHEAPER TO REPLACE THE FRIDGE. I REALLY APPRECIATED HIS HONESTY AND SUGGESTIONS. WOULD RECOMMEND TO EVERYONE.

Approximate cost of services:
$100.00
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Company Response

Hi there. We appreciate your feedback and are glad to hear about your positive experience with our repairman. Honesty and transparency are core values for us, and we're pleased he provided valuable insights into the situation with your fridge. Thank you for recommending us, and if you ever need assistance in the future, we're here to help!

Private User
Private User
Private User reviews Ottawa, ON
0/10

Fridge freezer repair

Freezer part of Bosch fridge stopped working. Capital appliance tech assessed, said there was a freon leak. A separate technician would need to come, investigate the source of leak and fix. Cost of $1200. I asked what was involved in the fix, and he said it could take several hours for them to find the source of the leak.
When the gas tech came, he was there for less than 30 min, installed more freon and did not look for source of leak or try to fix. He said that the top up should work, he presumed for years (as it was years before we developed the initial problem....although who knows when the leak actually started).
They still wanted $1200 for the 25 min visit.
I ended up paying another company $450 to have a guy come and actually repair the freezer.

Approximate cost of services:
$1,300.00
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Private User
Private User
Private User reviews Gloucester, ON
1/10

Microwave Repair

Had a disappointing experience with Capital Appliance Repair when they serviced my broken microwave. Technicians were punctual, but appeared focused on collecting the service fee without thoroughly assessing the issue. They suggested an excessive repair estimate of $474.78, emphasizing the need to replace all microwave door switches. Feeling I was being deceived and over charged, I paid the service fee, only to find a more reasonable $43 switch solution later. Actual repair took 45 minutes, far from the excessive estimate provided by Capital.

Approximate cost of services:
$79.00
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Company Response

Hi there. We're truly sorry to hear about your experience with our microwave repair service. Your feedback is crucial, and we deeply regret any frustration caused by the assessment and estimate provided by our technicians. We strive to ensure accurate assessments and fair pricing for all our services. It's disheartening to learn that there was a discrepancy between the initial estimate and the actual repair solution found later.

We'd like to extend our sincere apologies and invite you to reach out to us directly. We're committed to addressing your concerns and finding a satisfactory resolution. Your satisfaction is our priority, and we'd appreciate the opportunity to make things right. Please contact us at your convenience so that we can discuss this matter further and work towards a solution that meets your expectations.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Dryer Repair

This is the 2nd time Capital Appliance Repair has come to our rescue and we are very impressed with their service ! I needed a part for my dryer and was told it was discontinued, but Victor was able to source it out. He is knowledgeable and efficient. He got the job done in a timely manner. Thank you Victor

Approximate cost of services:
$235.00
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Company Response

Hi there! It's fantastic to hear that Victor and our team could exceed your expectations once again! We're delighted that Victor's expertise and efficiency allowed us to source the discontinued part for your dryer, ensuring a timely resolution. Thank you for your continued trust in us—we're always here to provide reliable service!

Private User
Private User
Private User reviews Ottawa, ON
10/10

LG washer repair

Outstanding customer service! Friendly, speedy and efficient. Extremely well informed technician who went out of his way to assist us. Highly recommended.

Approximate cost of services:
$435.00
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Jim in Mississauga
Jim in Mississauga
0 reviews Ottawa, ON
1/10

LG fridge repair

Web site indicates that they service LG appliances. Called to have a service done in LG refrigerator. Not cooling. Service tech arrived, looked at fridge and stated that compressor would need replacement. Capital cannot replace LG compressor as only authorized service company. It would have been prudent of the service desk to let me know that if it was a compressor issue (no cooling is a common result of compressor issue) that they could not repair it. Instead, I get charged a service call that I would not have done had I known they did not fully service LG fridge. Misleading advertising.

Approximate cost of services:
$79.00
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Company Response

Hi Jim,

We are sorry to hear that you are unhappy with the service you experienced. However, while we do repair LG appliances, we cannot repair compressors. While cooling problems can be a result of a compressor issue, it can also be a result of many other components. Our service desk staff are not able to relay suggestions about issues as they are not technicians, and the issues can only be diagnosed by the technicians upon inspection. We hope this brings you a better understanding of the situation.

No turkey dinner
No turkey dinner
0 reviews Ottawa, ON
1/10

Delays and empty promises

Called on Dec.22.2022 for a simple oven element replacement, came by only on Dec.24th to take only a picture, told part and install on Dec.27, but dont show up and told then they would call supplier only next day, why waste time like this and opposite to what originally told, I could have had it all done same day with another company. Sinful.

Approximate cost of services:
$275.00
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Company Response

Hello No Turkey Dinner,

We understand delays can be frustrating and we do apologize for the inconvenience. Unfortunately due to the supplier being closed, we were unable to perform the repair for you on December 27th. We do understand that waiting for the part is frustrating, however it is out of our control. In the end the part did arrive and we were happy to successfully complete the repair for you.

Sincerely,
Capital Appliance Repair

Private User
Private User
Private User reviews Ottawa, ON
10/10

Fridge repair

Technician Yuri went above and beyond. He diagnosed the problem with our fridge quickly, and was back with the part the next day (after another client cancelled). Fridge is working fine, and not part of the landfill!

Approximate cost of services:
$500.00
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Company Response

Thank you so much for leaving us this awesome review, we appreciate it. We are so glad you had a good experience with us and thank you for trusting us with your fridge!

Sincerely,
Capital Appliance Repair

Happy Customer
Happy Customer
1 review Ottawa, ON
10/10

fridge repair

French door fridge with bottom freezer stopped cooling. Capital Appliance sent a repairman on same day. Yuri arrived as scheduled and very quickly diagnosed problem as a relay and within half an hour the repair was completed in a very professional manner and with careful observance of Covid safety practices. Would highly recommend.

Approximate cost of services:
$400.00
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Company Response

Thank you so much for leaving us this awesome review, we appreciate it. We are so glad you had a good experience with us and thank you for trusting us with your freezer!

Sincerely,
Capital Appliance Repair

Adam-Benoit in Ottawa
Adam-Benoit in Ottawa
0 reviews Ottawa, ON
10/10

unblocking drain

Drain was blocked, called Capital Appliance and i got appointment very quickly despite the holidays. Technician came and provide a very efficient and professional service at a fair price. This saved me 1500$ and precious time as I don't need a new fridge!

Approximate cost of services:
$282.50
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Company Response

Thank you for the kind review! We are so glad to hear you are happy with the service you received. Thank you for trusting us to repair your fridge!

Sincerely,
Capital Appliance Repair

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Capital Appliance Repair

Capital Appliance Repair offers same-day appliance repairs for major household appliances in Ottawa, Nepean, Kanata. Stittsville, Gloucester and the surrounding area.
We fix all makes and models of fridges, freezers, stoves, ovens, dishwashers, dryers, and washing machines (including Condo Appliances).
Call (613) 454-1577 to speak with an expert!

CATEGORIES
Appliance Repair
SERVICES
Fridge repair, stove repair, dishwasher repair, dishwasher installation, washer repair, dryer repair, oven repair
WEBSITE
https://capitalappliancerepair.ca/
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.