Had a disappointing experience with Capital Appliance Repair when they serviced my broken microwave. Technicians were punctual, but appeared focused on collecting the service fee without thoroughly assessing the issue. They suggested an excessive repair estimate of $474.78, emphasizing the need to replace all microwave door switches. Feeling I was being deceived and over charged, I paid the service fee, only to find a more reasonable $43 switch solution later. Actual repair took 45 minutes, far from the excessive estimate provided by Capital.
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- Company Response
Hi there. We're truly sorry to hear about your experience with our microwave repair service. Your feedback is crucial, and we deeply regret any frustration caused by the assessment and estimate provided by our technicians. We strive to ensure accurate assessments and fair pricing for all our services. It's disheartening to learn that there was a discrepancy between the initial estimate and the actual repair solution found later.
We'd like to extend our sincere apologies and invite you to reach out to us directly. We're committed to addressing your concerns and finding a satisfactory resolution. Your satisfaction is our priority, and we'd appreciate the opportunity to make things right. Please contact us at your convenience so that we can discuss this matter further and work towards a solution that meets your expectations.