Capital Appliance Repair

Appliance Repair
Ottawa ON K2P 2N2
Write a Review
Write a Review

HomeStars
Appliance Repair
Capital Appliance Repair
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Capital Appliance Repair

Average customer rating:
9.1 10 (211 reviews)

Sort by

Private User
Private User
Private User reviews Ottawa, ON
10/10

Oven Repair

I was very pleased with the quality of service provided by Yuri. The difficulty with my stove was assessed, the part was ordered and installed with efficiency. Yuri performed the tasks in a friendly, competent manner. Yuri even set the clock on the stove, a clock whose operations had been mystifying me. I would not hesitate to call Capital Appliance Repair for any of my appliance difficulties.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Thank you so much for your review. We are so glad to hear you are satisfied with your experience. We look forward to working with you in the future should you ever need us again.
Sincerely,
Capital Appliance Repair

Rick
Rick
1 review Ottawa, ON
10/10

Great service

oven hinge broken before Thanksgiving. Yuri assessed the problem, ordering hinges and replaced them in time for Thanksgiving. Service was great. Would highly recommend them. Yuri was professional and came on time for both visits.

Approximate cost of services:
$480.00
Was this review helpful?
Company Response

Hi Rick,
Thank you so much for your great review. We are so glad to hear your appliance was fixed just in time, and we hope you had a lovely Thanksgiving.
Sincerely,
Capital Appliance Repair

Private User
Private User
Private User reviews Abbotsford, BC
10/10

Repair of clothes dryer

Our clothes dryer is attached to the top of the washing machine in what was essentially a very narrow closet. Our repairman had to spend a lot of time and an exhausting amount of energy to pull the appliances into a position where he could examine the dryer and find out why it had stopped working. After removing several large parts he determined that a pulley had broken and needed replacing. He returned three days later with a replacement pulley which he installed and then replaced all the parts he had removed. He worked quickly but carefully and finished the job. Pushing the appliances back into place also required a lot of physical effort.
We were impressed by his knowledge and ability.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Thank you so much for your kind review. We are so glad to hear you had a good experience with us. Thank you for trusting us with your appliances.
Sincerely,
Capital Appliance Repair

Brij B
Brij B
0 reviews Ottawa, ON
0/10

Dishwasher Repair

Their technician came for inspection at an agreed cost of $100, while looking took out garbage from drain pipe, spending few minutes, demanded $280. When protested he called a lady and they spoke in a foreign language. She threatened to send my file to recovery. Her tone was highly disrespectful and unprofessional. Feeling being fleeced.

Approximate cost of services:
$280.00
Was this review helpful?
Company Response

Hi Brij,

The service charge for diagnostics of the issue is $100 as you were aware of before. Once the diagnostic was completed, you were informed that the repair would cost $250 and agreed to pay this amount. As you agreed, the technician moved forward with the repair and the dishwasher was fixed back to working order. After the repair was completed you mentioned you needed approval from the insurance company and asked if you could pay $100 and pay the rest in a week. It was explained that we do not normally allow this as we must take payment up front, but I gave you an exception to pay the rest in exactly one week.

After a week you said you still needed more time to hear back from the insurance company and did not want to pay the final amount. As I had already allowed a week past when we normally would collect payment, I informed you that this would not be possible and we would have to collect the payment then. You agreed to pay the rest of the balance, but asked me to change the date of the invoice to that day’s date. I informed you that doing so would be fraudulent and I could not do that. I hope you can understand that we did our best to help you by allowing you an extra week to pay, and the dishwasher was repaired back to working condition.

Sincerely,
Capital Appliance Repair

Private User
Private User
Private User reviews Ottawa, ON
10/10

Dishwasher repair

Very good and quick service from the admin office. Juri was professional,knowledgeable and very pleasant in answering all of our questions. We would highly recommend him and Capital Appliance Repair.
Thank you

Approximate cost of services:
$380.00
Was this review helpful?
Company Response

Thank you so much for your review and recommending us. We are so glad to hear you are satisfied with your experience.
Sincerely,
Capital Appliance Repair

Marie in Toronto
Marie in Toronto
0 reviews Ottawa, ON
10/10

Repaired refrigerator

Fridge stopped working. I called Capital Appliance and they sent technician that afternoon. Yuri identified the problem and returned at 0800 early next morning. Outstanding service and highly recommend Yuri!!

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Hi Marie,
Thank you so much for your review. We are so glad to hear you are satisfied with your experience. Thank you for trusting us with your fridge.
Sincerely,
Capital Appliance Repair

Arlene  in Port Moody
Arlene in Port Moody
5 reviews Anmore, BC
10/10

Counter Top Stove Element

Capital Appliance was quick to send out a repair man who was able to assess the problem. One of the burners of my Jenn-Air glass counter top stove wasn't working, and as it wasn't the switch, it was determined to be the element. A new one was ordered, which took 3 months to arrive. Andre returned to complete the repair, but when he opened the cassette we saw that there was a serious problem with the wiring of the other burner. It was an assembly fault. Thank goodness he was able to fix it, as well as replace the burnt out element, and all is good. I am grateful to Andre for his excellent work.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Hi Arlene,
Thank you so much for your amazing review. We are so glad to hear you are satisfied with your experience. It was a pleasure to work with you.
Sincerely,
Capital Appliance Repair

Kenneth Moore in Vancouver
Kenneth Moore in Vancouver
0 reviews North Vancouver, BC
4/10

Good work but pricy

The service technician did a fine job yesterday. The fridge is working and the repair was completed successfully.

Having said that, I do have some concerns I would like to raise:
He was late. Originally scheduled for 10:30, he arrived at 12:30. I called the dispatcher at 11am to confirm when he was coming.
I didn't receive an estimate before the work was completed. The work was done and I was then asked to pay.
The repair is too expensive. $350 for the installation of an off the shelf part is too much. The technician's labour rate is too high. He was onside and I was charged $200. A labour rate of $200 is much too high for this time of work. The markup on parts is also too much. I was charged $112 for a small part which I later found online for $30. (I don't expect to pay online prices for parts that a repair person has onhand, this feels exorbitant.) I would expect this repair would be closer to $200 ($70 parts, $120 labour).
In summary, while I have no complaints about the quality of the work, I won't be using them or recommending them again due to the way the work was priced and quoted.

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Hi Ken,

We are sorry to hear you were not completely satisfied with your service. As for the arrival time, we do not give set arrival times as we allow for a 2-hour window for the technician to arrive. We allow for this 2-hour window as the technician's arrival is dependent on the time it takes to complete the previous job. We are sorry that this was not made clear to you when you scheduled your appointment. Our technicians are always supposed to quote the repair price and ask for approval before proceeding with the repair. We apologize that you did not receive an estimate beforehand and will ensure all of our technicians ask ahead of time. As for the price, we do not make the prices for the parts, as the prices are set by the supplier where we get the parts shipped to us from. Ordering parts from our manufacturer does ensure that the part is from the original manufacturer.

We are sorry that you did not have a great experience with us, however we are glad that your appliance was fixed successfully.

Sincerely,
Capital Appliance Repair

Private User
Private User
Private User reviews Ottawa, ON
10/10

Stove Repair

Stove control panel needed to be replaced. Had not used Capital Appliance Repair in the past but was extremely happy with their service. Arrived in the timeframe given, determined part needed to be ordered, came back late in the day to make the repair. Will be contacting Capital Appliance Repair if needed in the future and will recommend them to friends and family.

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Hi Susan,
Thank you so much for the kind review and recommending us. We really appreciate it.
Sincerely,
Capital Appliance Repair

Mrs. Laird
Mrs. Laird
0 reviews Ottawa, ON
10/10

Dryer

Andreas, your technician, was very competent and efficient.
We would definitely deal with him again, as he was also personable.
We wil be daling ot order a part and hopefully we will get the same technician to install it.
Thank you.

Approximate cost of services:
$112.00
Was this review helpful?
Company Response

Hi Mrs Laird,
Thank you so much for the kind review. We are so happy to hear you had a great experience!
Capital Appliance Repair

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Capital Appliance Repair

Capital Appliance Repair offers same-day appliance repairs for major household appliances in Ottawa, Nepean, Kanata. Stittsville, Gloucester and the surrounding area.
We fix all makes and models of fridges, freezers, stoves, ovens, dishwashers, dryers, and washing machines (including Condo Appliances).
Call (613) 454-1577 to speak with an expert!

CATEGORIES
Appliance Repair
SERVICES
Fridge repair, stove repair, dishwasher repair, dishwasher installation, washer repair, dryer repair, oven repair
WEBSITE
https://capitalappliancerepair.ca/
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.