Freezer part of Bosch fridge stopped working. Capital appliance tech assessed, said there was a freon leak. A separate technician would need to come, investigate the source of leak and fix. Cost of $1200. I asked what was involved in the fix, and he said it could take several hours for them to find the source of the leak.
When the gas tech came, he was there for less than 30 min, installed more freon and did not look for source of leak or try to fix. He said that the top up should work, he presumed for years (as it was years before we developed the initial problem....although who knows when the leak actually started).
They still wanted $1200 for the 25 min visit.
I ended up paying another company $450 to have a guy come and actually repair the freezer.
- Approximate cost of services:
- $1,300.00
- Company Response
We sincerely apologize for the less-than-optimal experience you had. As the review has been submitted under a private user, we cannot locate your customer file. Thus, we cannot confirm any details of this situation, or confirm if you are a customer of ours or if you've left a review meant for a different company. In any case, your feedback is crucial to us, and we're sorry to hear about the issues you encountered. We strive to provide accurate assessments and effective solutions, and it's clear we fell short in this instance.
If there's anything specific you would like to discuss or if you have further details to share, please contact us directly. We value your input and are committed to making things right.